flatfair Reviews 

Really appreciate, good experience, good customer service. I really recommend 👍

Process was straightforward and understandable

Very good experience

Flatfair Reference Number: 74316

Terrible experience as a landlord. Mis-sold by our management company, this is anything but fair.

Still in the process of repairing house from significant damages by tenants. Having claimed 3840gbp with total repairs costs now exceeding 6000gbp and a lot of time. Flatfair refused any discussion or appropriate appeal. There was a simple adjudication on the basis of fair wear and tear with a landlord not entitled to betterment and a final 1346gbp award upheld with no further rights as we had been duped into their t&C's.

My house was significantly damaged by a tenancy agreed to four people living there. They treated the property as a hmo for multi-generational living and invited their wider family to stay. During the tenancy we had to pay a huge sums after they blocked the sewerage with baby wet wipes and flooded the downstairs apartment forcing our Ukrainian refugee to leave. They also stopped paying their rent. This we could not claim through flatfair at all.

There was a checkout report for all the other damages and very obvious photo evidence on everything. Flatfair negated everything. I had a cracked bath that needed replacing from a dropped shower head. Broken windows from forcing the mechanism. Holes in walls. Stickers on walls. Holes in carpet. Damaged fridge. Different paint used to cover up splattered on almost every wall and drilled holes poorly filled in. It took a massive and costly redecoration. The list goes on.

Terrible system heavily weighted to tenants and excuses the management company from any liability. Avoid. Intermediary companies like this have no right to exist, management company should do their job.

Flatfair will try to get this review taken down or refute it as they clearly do not want to support an aggrieved landlord in any way.

UPDATE: So Flatfair did to refute it. Damola, you have confirmed you used the wrong bath when assessing the report. There was a stone bath (ours) and a plastic bath (with taps) on the seller detail the management company sent you. A small amount of attention in comparing the checkout report (crack in stone bath) to the detail sent to you on a replacement stone bath would have made this obvious to you. It is simple competence in a job like this. We never claimed for taps, simply the stone bath. You have assumed this and then subtracted from the cost of the plastic bath!

And by the way, we searched hard to find a discounted stone bath so we were 'fair' to the tenants. A pity you could not be fair to us. What this tells me, is that you agreed in the compensation for the bath. You just used the wrong one and then you discounted that further for the cost of taps we did not claim. It would be good for your company to own up to this mistake and live up to your 'fair' tag. But you will not, because you will always have a bias to the tenant in a country that continues to demonise landlords.

It was a seamless user experience for both tenants and our guarantor.

Service was easy to use

Great easy process

Excellent from start to finish

Setting up account was easy and quick

The flatfair process was quick, easy, and seamless. I also appreciated that they also provided the traditional deposit option for comparison so that we could review and select the best step based on our preference(s).

My experience with flatfair has the best 👌 👍 and thanks so much

Hi there, thank you very much thank you good service and respectfully, thank you

Easy to use and very explanatory

It’s the first time we’ve used this scheme and it was very straightforward and explained perfectly through out the process. Thank you

The flexibility of the is well appreciated

Easy straightforward process