Florist Reviews 

Flowers were wilted and damaged. Chocolates were crushed overall sad experience on mother's Day. Call a local florist to have them delivered to someone. Don't use this service not recommended

I am not to sure how positive some of the reviews are. Clearly it's the company that is writing them. I would definitely say STAY AWAY from this company. I had sent my mother flowers and it turn out that the flowers were all wilted and a Two year old could have arranged them better. The company emailed me to say that they should have told me that they did not have the flowers in the wearhouse and also they would be happy to give me a store credit. Why would I want a credit when the flowers are awful. They take your money and run. So disappointed how they can have a business like this, and they take money and send poor flowers to loves ones. please look at all the reviews on Reddit etc.. all poor. I wish I read them first.

I would give zero stars if I could!
I placed an order using my ShopPay account, which automatically changed the delivery address to my home address rather than my intended delivery address.

I emailed the company minutes after the order was confirmed to request an address change. The following morning at 8am, I called to speak with someone. They told me outright, no refunds, no cancellations, and no order modifications allowed. I explained my frustration and pointed out that the website states cancellations are possible with a $25.00 fee. The agent said she would submit the request.

Two days later, I hadn't received any confirmation, so I called back and got the same agent. She denied ever saying that and claimed nothing about the order could be changed. For 35 minutes, I expressed my frustration and disappointment with the poor customer service and lack of help- I had given them five days to resolve this.

On Friday morning, I received an email stating that an address change was possible; however, after replying, I received no further communication. Fast forward to Mother's Day, and I just received flowers that were intended for someone else at a different address.

Needless to say, this has been the most disappointing display of customer service and procedures. I would have happily paid to cancel the order and place a new one, but this company has lost my business.

I paid extra to super size my moms mother day flowers and the sent the reg size . She should have recieved twice the flowers , you can count the roses between sizes in the pics displayed on line. I called 8x and just kept getting transferred and put on hold and hung up on! DO NOT WASTE YOUR MONEY!!!

The worst experience imaginable with this company. I accidentally placed an order using my own address instead of my recipient’s address for my mother’s flowers. I immediately emailed them within minutes of placing the order, then followed up with a phone call the next day requesting a simple delivery address correction. Their response was essentially, “sorry, we’re busy and can’t make changes.”
Extremely disappointing customer service and a complete lack of effort to resolve what should have been a very simple issue.

The image of the flowers I purchased came in a vase. They arrived at my mother's house with no vase. Then I received an e-mail, after they were delivered, apologizing saying they ran out of stock of the flowers I ordered and sent ones of similar value.

Out $150!!! Absolutely terrible company. Terrible customer service, no access to management, difficult communication, refused to refund, sent a tiny bouquet of flowers without a vase (which had one shown in online photo). It was sent to the wrong address. Disgusting the cost for a tiny bouquet. When it was corrected I was charged for a second bouquet with no credit applied.

Ordered flowers for Mother's Day since my mom lives out of province.
Bouquet is much smaller than the one pictured.
I ordered six gourmet cookies for $18 and she received two packages of cheap cookies worth $7 at the most. Will not use again and do not recommend.
The only good thing is it came on time

If there were anyway to give a negative, I would. This is the only reason I actually created a Trust Pilot account was to hopefully warn off anybody from using Florist.ca. They are either totally inept, have a horrible business plan, cannot handle any sort of volume at best, or simply corrupt and are taking the money of hard working people trying to do a kind thing and will most likely fold, start again with a new name and happily take people's money. Truly shameful...Don't expect your flowers to actually be sent, and if they by chance are, then don't expect them to look anything like you expected. We ended up simply finding a local florist ourselves in the city we wished to send flowers, and dealt directly with them. You don't need a middle man to send flowers.

Trash. Order was wrong, delivered 2 days early, and customer service doesn't exist. I feel completely ripped off. Use literally anyone else, this is clearly a fake order gathering company that has zero accountability to its absolutely awful customer service. They should be shut down.

Terrible customer service 80$ for flowers that woulda cost 40 local and came with a vase for that price flowers mostly just fill and honestly for that price you’d think I’d get good looking flowers talked to them about canceling my order few hours after it was placed and was told that can’t be done I will never order flowers again from florist.ca definitely pays to support local!

Can we have an option for zero stars?

Delivery confirmed on May 5th for May 8th Delivery.
When the person didn't receive the flowers we called. The flowers are on a Purolator truck since May 5th scheduled maybe for delivery Monday May 11th!

Requested a refund...they wanted a credit for another time. No! If you can't get Mother's Day flowers delivered in time why would we ever do business with you!

Reported as fraud / dispute with our credit card company.
Disgusting!

Absolutely pathetic for $70. Ordered the deluxe package and got a tiny bouquet that looks like it came from a grocery store clearance rack. Total rip off. The arrangement is small, basic, and nowhere near how they advertise it on their website.

Honestly, I’ve seen better flower arrangements at Walmart for half the price. If this is what they call “deluxe,” I’d hate to see the standard package. Won’t be ordering from here again.

Also the customer service is terrible and completely unhelpful. Do yourself a favour and save yourself the disappointment and just order from anywhere else but here.

Today, I received a letter in the mail from my bank, showing that Florist.ca is actively disputing and trying to get the chargeback reversed because "the order was fulfilled and successfully delivered." Their proof is a delivery photo that isn't even remotely close to the actual bouquet I received. They also lied that they sent me a store voucher. That never happened. Biggest scam company I have ever dealt with. AVOID!

Original review: I wish I had done my due diligence and spent time researching Florist.ca. If I had, I would have never placed an order with them, and I blame myself for that. But in a nutshell, believe every single negative review you read here. I had placed an order for a Deluxe Mother's Day bouquet. In total, I spent about $85. On their website, the photos of the bouquet showcase beautiful, lush flowers. Tulips of every colour beautifully displayed. What I received could only be described as the Temu.com version. The bouquet was small, the flowers wilted, completely crushed on one side and only had yellow and purple tulips - not the variety displayed on their website. I would have considered a higher score, had customer service been helpful, but you'll only be met with incompetence. You'll be told to send photos of the flowers you received, and then get completely ghosted. Any time I try to call them, I am put on hold and hung up on (I suspect this is intentional). As I type this review, I am on hold with my bank in the hopes that I'll be able to reverse the charges. This company is fraudulent. Their flowers are a joke, and their customer service is even worse. If you want to get flowers for someone in your life you even remotely care about a little, you'll avoid Florist.ca at all costs.

If I could give negative 5 stars I would! HORRIBLE quality flowers, looked absolutely nothing like what I ordered, they were all squished from the box they came in (weird) the flowers were all wilted and browning and a large majority of them were snapped and fallen off. I bought them for my neighbour whose son tragically died in a car accident and I was actually embarrassed to give them to her. HORRIBLE customer service, they charged me for same day delivery $20 and they did not come the same day! They have also fully ignored me when I brought all of this up with them. DO NOT PURCHASE from these scammers! I really wish I would have read the reviews first, my bad.

Very disappointing experience with Florist.ca. My son placed an order for my birthday, the company charged him in full, but I never received the flowers. There was no proper communication, no delivery update, and their website provided almost no useful information to follow up on the order.
It is unacceptable to charge customers for a service that was never provided. This completely ruined what was supposed to be a special birthday surprise from my son. Customer service and accountability appear to be nonexistent.
At this point, I am considering disputing the charge through the credit card company. I would strongly caution others before ordering from this business.

Garbage scam of a company. Never again.

Ordered flowers to be delivered same day, were not delivered same day. I was informed they would not be delivered and attempted to cancel the order several ways and received no communication back to confirm cancellation. I ended up getting a message the following day that the flowers were enroute. I ended up having to call my daughter and tell her she was getting flowers the day AFTER her birthday despite having ordered them to be delivered the day before.
If you truly cannot guarantee same day delivery for whatever reason then do not promise that!

Absolutely terrible experience.. I rarely leave reviews but felt I had to and hopefully save others from such a scammy disreputable business. The company did not provide what I ordered, which was a floral bouquet for grieving family so was time sensitive. They were delivered 2 1/2 days late, much smaller & was missing the vase I paid for. After multiple attempts by me to get a refund/compensation, still nothing a month later. I left a review on google & the owner responded with lies saying they had settled the matter by refunding me… which is not true! do not believe anything from this company. When I spoke to customer service, it was obviously a call centre and I’m guessing not even in BC/Canada so please read reviews before ordering, I wish I had

Flowers for a birthday arrived four days late and they were wilting.
Three days after they did not arrive, I requested a refund. They said I had to refuse the flowers in order to get a refund. They just left them at the door of the receiver. They were wilting and it was 4 days past the birthday. I called again to get a refund. They said management would follow up. Is it possible to give a zero star review? Never again , and hopefully you also avoid and not look like a terrible son on your mom’s birthday.