Phoned and ordered Friday, who confirmed delivery would be the following Thursday. Unfortunately 1 day before delivery we were notified delivery would be delayed by 1 week. We specifically chose Fran... Toon meer
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Lees wat reviewers zeggen
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Toon meer
Easy sale online. Was contacted the same day via email to let me know delivery date. Today the flooring was delivered on the date promised. The delivery driver rang my number and explained he coul... Toon meer
Bedrijf heeft geantwoord
I recently purchased some Karndean flooring from Frankly Flooring. The initial attraction was the competitive price, but the follow-up process made them top notch. Millie was in touch soon after t... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Vloerenwinkel
- Tapijtwinkel
- Decoratie- en interieurwinkel
- Meubelgroothandel
- Bouwwinkel
- Hout/parket/laminaat leverancier
Geschreven door het bedrijf
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contactgegevens
Unit 9 Newbury Works , BA3 5RX, Coleford , Verenigd Koninkrijk
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,4
Uitstekend
198 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Antwoord van FranklyFlooring&Furniture
Thanks for the great feedback!
Glad to hear your Karndean packs arrived on time and in perfect condition
Great all round service and competitive price
I was able to speak to a human on the telephone about my order, which is rare in itself. The staff were helpful with my order and responsive to up date requests by phone and email. The carpet came promptly and the delivery driver actually brought it inside for me, as it came earlier in the day than I anticipated and my husband was not home to assist. It was supposed to be kerbside, so I was very grateful. The price was also extremely competitive. My carpet looks great now it is fitted. An all round wonderful experience. I will definitely be using you again. Many thanks Angela
5 juni 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you so much for your lovely message — it really means a lot to us.
We’re so glad you were able to speak with someone easily and that our team were helpful throughout. It’s great to hear everything went smoothly with your order, and big thanks for mentioning the delivery driver — we’ll be sure to pass that on! Sounds like they arrived just in time.
We’re thrilled your carpet looks great now it’s fitted, and we truly appreciate your kind words and support. We’d be more than happy to help again whenever you need us.
Brilliant
Brilliant
I missed measured some edging strips.
Spoke to these guys who ordered and delivered within days
Highly recommended
6 juni 2025
Antwoord van FranklyFlooring&Furniture
We’re really glad we could help get those extra edging strips sorted quickly for you. Always happy to step in and get things back on track when needed!
Appreciate the recommendation and hope to help again in the future.
Easy clear and concise ordering process
Credit where credit is due. Very easy ordering process. I can highly recommend Frankly Flooring and their prices are very good. Simon was very helpful to sort out a payment issue quickly. (Payment went through but still showed as pending) Simon sorted that out within 2 hours.
I was kept updated with time scales re delivery. Literally just over 1 week from ordering I received my carpets. Can't fault them.
11 juni 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you so much for the kind words — and for giving credit where it’s due!
We’re really glad to hear the ordering process was smooth and that Simon was able to resolve the payment issue quickly for you. It’s also great to know our pricing and communication met your expectations, and that delivery was right on time.
We truly appreciate the recommendation and hope you enjoy your new carpets! If there’s anything else you need, we’re always here to help.
They make it easy
Have used Frankly Flooring twice now and both times they've been excellent. Great prices, plenty of updates on the progress of your order, and both times delivered earlier than expected.
11 juni 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thanks so much for coming back to us — we're really pleased to hear both of your experiences have been spot on!
It’s great to know the pricing, communication, and delivery have all hit the mark for you. We always aim to keep things smooth and straightforward, so it’s lovely to see that reflected in your feedback.
Antwoord van FranklyFlooring&Furniture
That’s fantastic to hear — we’re so glad you love your new flooring!
Thanks for taking the time to share your feedback. It means a lot to us, and we’d love to help again with any future projects.
great value price and prompt delivery.
7 mei 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
We’re really glad to hear you found great value in your purchase and that delivery was nice and prompt. That’s exactly what we aim for!
Excellent experience
Excellent experience, great customer service and really pleased with the flooring too
5 mei 2025
Antwoord van FranklyFlooring&Furniture
Thanks so much for the kind words!
We’re thrilled to hear you had an excellent experience and that you’re happy with both the service and your new flooring. That’s exactly what we love to hear.
Great service
Well, keen prices and a very easy ordering system. Then once order placed great comms re the delivery. Nothing to moan about whatsoever.
28 april 2025
Antwoord van FranklyFlooring&Furniture
We’re really glad you found the pricing competitive and the ordering process straightforward. It’s also great to hear our communication around delivery was up to scratch. That’s exactly the experience we aim to provide!
Had to cancel order and I just gave a…
Had to cancel order and I just gave a call. Since my order didn’t leave yet they happily made the refund. Easy so thank you
24 april 2025
Antwoord van FranklyFlooring&Furniture
it was no problem at all, we completely understood your reason for having to cancel.
Good communication throughout
Good communication throughout, arrived when needed and very happy with flooring.
10 mei 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
thank you for the review, we love the feedback and are glad you're happy with your new floor.
Antwoord van FranklyFlooring&Furniture
thank you for the review!
Great product delivered on time..
Great product delivered on time... all dealings with this company were positive !
10 april 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
thank you for the review its much appreciated!
Awful customer service.
Ordered on the 18th April,after a week of no information, rang to find out when to expect delivery.Was told Friday 2nd May,I rang again on Wednesday 7th May to ask why it hadn't arrived, and was told they had forgot to order it.
I asked when to expect delivery,he said he didn't know!
Had to cancel order as we can't wait any longer, and don't trust there competence. Now we have to start from beginning to source new flooring.Buyer beware.
Extremely poor service.
18 april 2025
Antwoord van FranklyFlooring&Furniture
Dear Gill,
First and foremost, we're truly sorry. Reading your review was hard because everything you've said is completely fair—and we take full responsibility for the experience you had.
We’re a small, family-run business that’s grown very quickly online, and while that growth has been exciting, it has also brought challenges we’re still learning to manage. In this case, we made a mistake—we forgot to process your order, and that’s on us. It wasn’t down to anyone else. We didn’t try to shift the blame or hide it from you, because that’s not how we do things. We believe in being honest, even when it means owning up to an error like this.
We understand how frustrating it must have been, especially when you were relying on us for something as important as flooring for your home. Not only did we fail to deliver what you needed, but we also let you down when you needed clarity and reliability. For that, we are deeply sorry.
We’re currently taking real steps to improve—bringing in more staff, tightening our processes, and working hard to make sure mistakes like this don’t happen again. That said, we know that doesn’t change what happened to you, and we completely understand why you lost trust in us.
If you're ever willing to give us another chance, we’d love the opportunity to show you the level of service we’re truly capable of. In the meantime, thank you for your honest feedback—it helps us get better.
Warm regards,
Simon
Frankly Flooring
Horrendous customer service
Please do not order from this company. From their website they claim 'customer service is our greatest passion' which is laughable. I ordered some flooring which took 10 days to be delivered. I wrote on the delivery note to not send a HGV for delivery but they did anyway. Upon receipt of the flooring one pack was ripped and damaged. We refused to accept it and sent it back with the courier. Upon contacting frankly flooring immediately with the issue I was told they needed the pack back and to send a photo of the damage which I did. I then heard nothing so chased and after several emails going backwards and forwards I was basically told I was lying as the courier company had said we accepted the order (I have multiple pieces of evidence to the contrary). When I tried to explain how I was being inconvenience by them sending a faulty product I was told my room was usable as I had laid the rest of the flooring! They have done nothing to rectify the problem and are involving me in their dispute with the couriers. Their complete lack of action has now led to me doing a charge back. I feel as if I have been treated like a criminal who is being dishonest when I am in no way at fault. Their approach to customer service is completely bizarre and I would encourage anyone reading this to not touch them with a barge pole.
23 april 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for your feedback, and I’m very sorry to hear about your experience. Please accept our sincere apologies for the inconvenience and frustration caused.
We understand your disappointment regarding the delivery and the condition of the damaged flooring pack. We appreciate that you notified us immediately and sent a photograph of the damage. We also regret that there was a discrepancy between the courier’s confirmation and your own account, and we absolutely do not intend to suggest dishonesty on your part.
We acknowledge your frustration with how this was handled. Our intention was never to make you feel disregarded, and we’re truly sorry if our communication fell short. While we did need to retrieve the item and confirm its condition with the courier to process a replacement or refund, we understand that this process may have caused further inconvenience, especially when the rest of your flooring was already laid.
Regarding the use of an HGV for delivery, we apologize for not meeting your request. We’ve taken note of this issue and will investigate how this instruction was missed to ensure better handling of delivery requirements in the future.
Your feedback is being taken seriously and shared with our team so we can improve both our service and our communication.
In general the experience was fine
In general the experience was fine. But despite a high cost for delivery, the order did not arrive within the timescale stated. It also did not arrive on the date that i had been notified by the delivery company. As I had tradesman waiting, I had to chase the suppliers who gave me the number for the delivery company and then I had to plead with them to get it delivered quickly. Wasted time for me and the tradesmen.
10 april 2025
Antwoord van FranklyFlooring&Furniture
Thank you for your feedback, and I’m really sorry to hear about the delivery delays and the inconvenience it caused—especially with tradespeople scheduled and your time impacted.
We understand how frustrating it is when delivery dates shift, particularly when you’ve made arrangements based on the original timescale. While we rely on third-party couriers for some deliveries, it’s still our responsibility to ensure everything runs smoothly, and in this case, we clearly fell short.
Your comments have been noted and shared with both our team and the courier partner involved, so we can work on preventing situations like this going forward. We genuinely appreciate you bringing this to our attention, and we’re sorry again for the disruption it caused.
It was easy to order
It was easy to order, but I think the charge for such a long delivery on a small order was a bit steep
6 april 2025
Antwoord van FranklyFlooring&Furniture
Thanks for your honest feedback, and we're glad to hear you found the ordering process easy!
We do appreciate your point about the delivery charge—especially for smaller orders—and we're always reviewing our shipping rates to make sure they’re fair and reflect the service provided. Your input helps us with that, so thank you for taking the time to share it
It was great to be able to talk to…
It was great to be able to talk to someone on the phone and discuss this product and delivery. They did exactly what they said they would do and communicated well during this process. Would definitely recommend them.
9 april 2025
Antwoord van FranklyFlooring&Furniture
We’re really glad to hear that speaking with us directly was helpful and that everything went smoothly with your order and delivery. Clear communication and doing what we say we’ll do is super important to us—so it’s great to know we delivered on that.
5 out of 21 boxes of flooring damaged
5 out of 21 boxes of flooring damaged, subsequently the flooring in the boxes is damaged. Messaged twice without reply. Would not recommend
4 april 2025
Antwoord van FranklyFlooring&Furniture
I'm really sorry to hear about the damaged flooring and the lack of response to your messages—that’s certainly not the experience we want any of our customers to have.
We completely understand how frustrating it must be to receive damaged goods, especially when you're ready to start a project. Please accept our sincere apologies for the inconvenience caused.
Great customer service timely delivery…
Great customer service timely delivery - smooth transactional purchase and amazing good value product
27 maart 2025
Antwoord van FranklyFlooring&Furniture
Thanks so much for the great review!
We’re really glad everything went smoothly and that you’re happy with the product and service. It’s always great to hear when we’ve hit the mark on value and delivery.
Appreciate you choosing us and we’d love to help again whenever you need flooring in the future!
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