Phoned and ordered Friday, who confirmed delivery would be the following Thursday. Unfortunately 1 day before delivery we were notified delivery would be delayed by 1 week. We specifically chose Fran... Toon meer
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Lees wat reviewers zeggen
We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Toon meer
Easy sale online. Was contacted the same day via email to let me know delivery date. Today the flooring was delivered on the date promised. The delivery driver rang my number and explained he coul... Toon meer
Bedrijf heeft geantwoord
Have made multiple purchases as they are great on pricing, good quality flooring and do what they say they will do.
Bedrijfsgegevens
- Vloerenwinkel
- Tapijtwinkel
- Decoratie- en interieurwinkel
- Meubelgroothandel
- Bouwwinkel
- Hout/parket/laminaat leverancier
Geschreven door het bedrijf
Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.
Contactgegevens
Unit 9 Newbury Works , BA3 5RX, Coleford , Verenigd Koninkrijk
- 01373 812250
- Sales@franklyflooring.co.uk
- franklyflooring.co.uk
4,4
Uitstekend
199 reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 85% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Ordered the karndean heritage flooring…
Ordered the karndean heritage flooring explained it would be 6-8 week delivery because of the product arrived just over 4 weeks later
Definitely use frankly flooring again
12 maart 2025
Antwoord van FranklyFlooring&Furniture
Thank you so much for your kind feedback!
We’re delighted to hear that your flooring arrived earlier than expected and that you're pleased with the service. We always aim to keep our customers updated and deliver as quickly as possible, especially with lead times like this, so it’s great to hear we hit the mark.
We truly appreciate your support and look forward to helping you again in the future.
Antwoord van FranklyFlooring&Furniture
Thank you for the review! were glad you like your new carpet :)
Easy and smooth transaction
The flooring was easy to order online. It arrived promptly and was well packaged.
14 maart 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi
thank you for the review, could I ask what we could have done better to receive 5 stars? we are a family run team so we are always looking for ways to improve. we hope you love your new flooring. :)
Excellent transaction and customer…
Excellent transaction and customer service throughout will be using in the future as my go to flooring supplier
Many Thanks
Duncan
3 maart 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Duncan, thanks for the review they really do mean a lot!
Great service
Very easy to order, competitive price and delivery right on time!
18 maart 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thanks for the review, we hope you love your new flooring!
Smooth experience
Easy to order, spoke to Tyler and then ordered online. Delivered via courier on time. Yet to lay, but quality looks good and best on price.
17 maart 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for the kind review, we hope the install goes well!
Good selection
Good selection, very competitive pricing and excellent communications around delivery schedule.
29 januari 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for the review, its very appreciated! we hope you love your new flooring!
Very helpful and quick responses
Very helpful and quick responses. Pleased with the product too.
26 november 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
thank you for the review, we are happy your experience was a positive one and love that your pleased with the flooring!
Excellent Experience
I've recently placed two orders with Frankly Flooring and have been very pleased with their service. Many suppliers refuse to deliver to the Highlands but Frankly Flooring managed it in only a few days each time. Excellent price, too. Recommended!
13 januari 2025
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Elizabeth, thanks for the review its really appreciated, being family run and half of our family being from the highlands means we are more than happy to :)
Really simple purchase
Really simple purchase. No issues at all. Very happy with the product and service.
3 oktober 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
thank you for the review, we hope your loving your new floor! ;)
Easy to use service with great…
Easy to use service with great communication from the start
14 november 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Jamie, many thanks for the review, we hope you’re loving your new floor!
highly recommended
After lots of research, they proved to be the cheapest for what I was looking for. Great website, easy to order and fast delivery. Would def use again
31 oktober 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Alex, thanks for the review, all good to hear. We hope you love your new flooring!
Service and response was generally very…
Service and response was generally very good and they promptly provided a refund when the order was out of stock. This encouraged me to place a further order. Communication was very good
20 september 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Andrew, many thanks for the review, we hope you love your new flooring!
Bit of a mixed review
Bit of a mixed review. I had an issue where I had three rooms in my house fitted with Hickory Pepercorn LVT. The floor colour of the Hickory Peppercorn LVT had been changed slightly by Kardean and when I asked about returning or exchanging the floor was told there’s a 30% restocking fee. Spoke to Kardean who were not interested and Frankley were not interested either stating there’s Kardeans policy. One room cost approximately £1450 so 30% to take a floor back is really excessive.
19 september 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Simon,
we are sorry you feel this way, but unfortunately can not help our supplier terms. this is all in our terms and conditions. Terms and conditions are not something we rigidly stick to, unless which we absolutely have to which in this case we did. the supplier will not waver there restocking fee and being a small family run business we simply cant afford to take the hit in these instances.
I Would recommend this company
I Would recommend this company, great prices, and the staff very helpful.
Good selection of flooring and fast delivery times.
Keeps you updated regarding your order.
10 oktober 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Rosemary, thank your for your business and kind review. We hope you love your new floor!
Beautiful flooring quick efficient…
Beautiful flooring quick efficient delivery + driver exceptional A*
29 oktober 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Carole, thank you for the review, we hope your loving your new floor! ;)
Absolutely amazing.
Absolutely amazing.
Price is always a consideration when making a large purchase and at the time these guys were cheapest by quite a margin.
I was skeptical as there were not so many reviews although they were positive.
I took the plunge and bought the Karndean flooring and then hoped for the best.
I needn't of worried they were superb, I was kept well informed via email, a courier contacted me within 48hrs and my flooring was delivered to Cornwall very well packaged and in perfect condition.
I will definitely return to Frankly Flooring in the future.
Thank you.
10 oktober 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Clay, thanks for the lovely review! enjoy your new floor :)
Just the job
Great price, easy ordering and good communication from Simon with delivery made on the date indicated.
14 november 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Thank you for the review, we hope you love your new floor!
Knowledgeable sales staff
Tyler was very knowledgeable, quick to respond and very helpful- would absolutely recommend!
30 september 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Hannah
thank you for the review, we really appreciate it and hope you love your new flooring! :)
Great service and Great product
Great product, came on time, unfortunately the carrier was not good and did not communicate properly as they said they would, but that was not franklyflooring fault. Great price and service from yourselves 👍
20 september 2024
Review zonder uitnodiging
Antwoord van FranklyFlooring&Furniture
Hi Les,
Thank you for your review its much appreciated, and sorry that the couriers communication was not as expected we have taken that on board. we hope you love your new flooring! :)
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