FranklyFlooring&Furniture Reviews 

204
TrustScore 4.5 uit 5

4,4

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Lees wat reviewers zeggen

Beoordeeld met 1 van de 5 sterren

Catalogue of disasters. After my initial enquiry and payment for flooring I ended up waiting over 4 weeks for my flooring. Their outsourced delivery company is a joke and their customer service is f... Toon meer

Beoordeeld met 5 van de 5 sterren

We ordered our ground floor flooring from Frankly in June for our new build, 18 packs of Karndean Van Gogh Washed Grey Ash rigid core, and Tyler handled it brilliantly from start to finish. The... Toon meer

Beoordeeld met 5 van de 5 sterren

Easy sale online. Was contacted the same day via email to let me know delivery date. Today the flooring was delivered on the date promised. The delivery driver rang my number and explained he coul... Toon meer

Bedrijf heeft geantwoord

Beoordeeld met 5 van de 5 sterren

Have made multiple purchases as they are great on pricing, good quality flooring and do what they say they will do.

Bedrijfsgegevens

  1. Vloerenwinkel
  2. Tapijtwinkel
  3. Decoratie- en interieurwinkel
  4. Meubelgroothandel
  5. Bouwwinkel
  6. Hout/parket/laminaat leverancier

Geschreven door het bedrijf

Frankly Flooring is a family-run flooring store with over 20 years’ experience in the trade. We supply top household flooring brands — including carpet, laminate, vinyl, engineered wood, and luxury vinyl tile (LVT) — at unbeatable trade prices. Our flooring is delivered directly to your door anywhere in the UK, making it easy to transform your home with high-quality floors at great value.


Contactgegevens

4,4

Uitstekend

TrustScore 4.5 uit 5

204 reviews

5 sterren
4 sterren
3 sterren
2 sterren
1 ster

Vraagt klanten om een review

Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.

Heeft 85% van zijn negatieve reviews beantwoord

Reageert doorgaans pas na meer dan 1 maand

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4,4

Alle reviews

(204)

103 reviews in de afgelopen 12 maanden

Een review schrijven
Bedrijven op Trustpilot mogen geen beloningen aanbieden of betalen om reviews te verbergen. Reviews zijn de meningen van individuele gebruikers en niet van Trustpilot. Meer informatie

Beoordeeld met 5 van de 5 sterren

Beautiful flooring quick efficient…

Beautiful flooring quick efficient delivery + driver exceptional A*

29 oktober 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi Carole, thank you for the review, we hope your loving your new floor! ;)

Beoordeeld met 5 van de 5 sterren

Absolutely amazing.

Absolutely amazing.
Price is always a consideration when making a large purchase and at the time these guys were cheapest by quite a margin.
I was skeptical as there were not so many reviews although they were positive.
I took the plunge and bought the Karndean flooring and then hoped for the best.
I needn't of worried they were superb, I was kept well informed via email, a courier contacted me within 48hrs and my flooring was delivered to Cornwall very well packaged and in perfect condition.
I will definitely return to Frankly Flooring in the future.
Thank you.

10 oktober 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi Clay, thanks for the lovely review! enjoy your new floor :)

Beoordeeld met 5 van de 5 sterren

Just the job

Great price, easy ordering and good communication from Simon with delivery made on the date indicated.

14 november 2024
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Antwoord van FranklyFlooring&Furniture

Thank you for the review, we hope you love your new floor!

Beoordeeld met 5 van de 5 sterren

Knowledgeable sales staff

Tyler was very knowledgeable, quick to respond and very helpful- would absolutely recommend!

30 september 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi Hannah

thank you for the review, we really appreciate it and hope you love your new flooring! :)

Beoordeeld met 5 van de 5 sterren

Great service and Great product

Great product, came on time, unfortunately the carrier was not good and did not communicate properly as they said they would, but that was not franklyflooring fault. Great price and service from yourselves 👍

20 september 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi Les,

Thank you for your review its much appreciated, and sorry that the couriers communication was not as expected we have taken that on board. we hope you love your new flooring! :)

Beoordeeld met 5 van de 5 sterren

Easy to deal with with fast efficient…

Easy to deal with with fast efficient service and carpet looks great

20 september 2024
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Antwoord van FranklyFlooring&Furniture

We’re really glad everything was smooth and efficient for you — and even happier to hear your carpet looks great! We appreciate you choosing us and hope to help again in the future.

Beoordeeld met 5 van de 5 sterren

Sometimes a great price and great service is possible ……

Ordered Karndean and it’s fair to say that the prices out there are hugely variable and I was a little concerned about using on online only retailer. Did all of the checks I could and decided to place the order and from there have never looked back. Greats comms from Tyler acknowledging the order right through to delivery. Through no fault of Frankly Flooring a little bit of damage to one of the adhesives from the haulier ….. no problem for Tyler, responded immediately and we resolved. 1st experience and would highly recommend.

18 september 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Thank you so much for taking the time to leave such a detailed and kind review!

We completely understand the hesitation that can come with ordering from an online-only retailer, so we're really glad you took a chance on us — and even more pleased to hear that your experience was such a positive one.

Beoordeeld met 5 van de 5 sterren

Competitive price and slick delivery

Competitive price and slick delivery, why go anywhere else?

26 september 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi

thank you for the review, quite "Frankly" why would you ;)

Beoordeeld met 5 van de 5 sterren

Good price and delivered when the sales…

Good price and delivered when the sales lad said so no problems
Not fitted yet so cant comment on product also delivery driver refused to take large wooden pallet back with him so stuck with that now😳

16 september 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi Dave,
thank you for your review, we're pleased you were happy with the over all experience, I'm sure you will love the floor once fitted! apologies about the pallet, we use an external company for this who don't take them back sadly.

Beoordeeld met 5 van de 5 sterren

Good price and service

Good price and delivery was as scheduled. The Karndean flooring looks amazing. Tyler was very helpful with ideas for the extra boxes of flooring and the return process was very smooth. Will definitely buy from these guys again.

2 september 2024
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Antwoord van FranklyFlooring&Furniture

We’re really pleased to hear everything went to plan — from pricing and delivery to how amazing your Karndean flooring looks

Beoordeeld met 5 van de 5 sterren

Great communication

From me ordering the wrong product code online through to the correct product then not being in stock for 5 weeks from the producer , Tyler replied promptly and efficiently to my queries by email and phone . Great customer service and competitive prices of goods .

9 augustus 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi Nicki.
Thank you for your kind review. We really hope you enjoy your new flooring.

Beoordeeld met 5 van de 5 sterren

Good price and quick delivery

Advertised Karndean flooring in stock and at a good price.
Ordering and delivery straightforward and updated with delivery day on request.

26 juli 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi Jonathan, thank you for the review, we’re pleased your happy with our service and hope you love your new floor once it’s fitted!

Beoordeeld met 5 van de 5 sterren

Brilliant

Cannot believe how good this turned out.
Ordered 30m2 of saxony carpet on Thursday.
Delivered free to my door next day.
Great quality carpet at a fabulous price.
WELL DONE FRANKLY FLOORING!!

19 juli 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Hi David, thanks for the lovely review, we’re glad you love your new carpet! Enjoy!

Beoordeeld met 5 van de 5 sterren

I recently purchased Karndean from…

I recently purchased Karndean from Frankly flooring and couldn’t be happier with my experience! The quality of the flooring is outstanding and exactly as described. Delivery was fast, and the customer service was exceptional. The team kept me updated every step of the way. I would highly recommend this company for anyone looking for high-quality flooring.

30 mei 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

We’re really glad to hear you had a great experience from start to finish

Beoordeeld met 5 van de 5 sterren

Fantastic service from start to finish…

Fantastic service from start to finish Tyler was very helpful and the price was very competitive.

14 mei 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

We’re so pleased to hear you had a fantastic experience from start to finish

Beoordeeld met 5 van de 5 sterren

Best price on the net and great service.

Absolutely delighted with my new Karndean floor. Franklyflooring was the best company on the net for price and as I found out for service too.

10 april 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

That’s so lovely to hear — thank you!

We’re absolutely delighted that you’re loving your new Karndean floor. It’s great to know we came out on top for both price and service — that’s exactly what we aim for.

Beoordeeld met 5 van de 5 sterren

Great service

Really pleased with a Karndean order placed with Frankly flooring. After much research this company was the best value.Communication about delivery options was great. Would definitely recommend

23 mei 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

We’re really pleased to hear you’re happy with your Karndean order and that we could offer the best value after all your research. Great to know the communication around delivery worked well too.

We truly appreciate the recommendation

Beoordeeld met 5 van de 5 sterren

Great price compared to competitors and…

Great price compared to competitors and excellent communication via e-mail

9 april 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Thanks so much for the great feedback!

We’re really pleased to hear you were happy with both the pricing and the communication throughout your order. That’s exactly what we aim to deliver every time.

Beoordeeld met 3 van de 5 sterren

Good prices, but communications a let-down

I placed my order on a Friday for a number of boxes of Karndean flooring. The order went through and was confirmed by email. The following Wednesday, we were wondering when the product would be dispatched because we were hoping to receive it soon to begin work. I phoned the company and was told that the product was currently out of stock, and would need to be ordered from Karndean, meaning a total wait of 3 weeks for the delivery. While I understand that products go out of stock and need to be re-ordered, I would have liked to have been notified of this at point of purchase to manage expectations. If I hadn't phoned, I'm not sure when I would have been notified of the delay. Frankly Flooring had the best price, so we have kept our order with them, but in the meantime we have bought 2 boxes we need more urgently from another company.

20 maart 2024
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Thank you for taking the time to share your experience — and we’re really sorry for the lack of communication around the stock availability.

You’re absolutely right — we should have let you know about the delay as soon as the order was placed, especially since it required a lead time from Karndean. Keeping customers informed is so important, and we completely understand how frustrating it is to find this out only after reaching out yourself.

We really appreciate you sticking with us despite the inconvenience, and we’re glad we could still offer the best price. Your feedback is incredibly valuable, and we’re reviewing our processes to make sure updates like this are shared more promptly moving forward.

Beoordeeld met 5 van de 5 sterren

Order

Ordered Tuesday evening flooring delivered Thursday can’t ask for better, very friendly service too. Highly recommended.

7 december 2023
Review zonder uitnodiging
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Antwoord van FranklyFlooring&Furniture

Thanks so much for the fantastic feedback!

We’re thrilled to hear your flooring arrived so quickly — that’s exactly the kind of service we aim to provide. Great to know you found the team friendly too!

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