Glovo Reviews 

I was browsing the app, added an article to my cart and went on browsing on another app. After a short time Glovo went ahead with the order without my authorisation. I tried to cancel it but there was no way to do it, so I got stuck with an order I didn’t want.

Absolutely terrible customer service. I ordered a product from a pharmacy (Auchan) via Glovo and got the wrong product. I have spent 2 hours talking to Chat customer service and they keep resolving my case using 1000 words to say how sorry they are and then concluding that "unfortunately they cannot" compensate me or refund me. I dont want compensation or refund, I want the correct item delievered and the incorrect item picked up. What is wrong with this people. Only in Portugal thought...

The delivery driver cancelled my order because the intercom to my apartment wasn't working and he informed me that my mobile was unreachable. I didn't have any missed calls, but by chance I caught him taking my order back to his bike to leave. I shouted after him, but he said its too late, because the order was cancelled. It was cancelled very quickly! I didn't have any missed calls. He wasn't going to give me the order, but I begged him to and he eventually, reluctantly let me have the order after he made a phone call in a different language, so i couldn't understand, but then in the end, he did give me my order, however I discovered later that more than half of the order was missing. This is a total mess now because the order has been cancelled, but I received some items, so its now not a straight forward situation. Now I have to wait up to 3 business days for Glovo customer service to email me regarding this and in the meantime, I have not been refunded and its a major inconvenience! The information they are requesting is long and complicated with photographic evidence also. Its unacceptable that I have to wait 3 business days for someone to resolve this, and its the weekend, easter weekend, so it could be a while before anyone contacts me, if they will even resolve it?.....Quick update, Glovo have already said that they will NOT refund me. They have not given me a chance to even respond and are also not responding back. They only send automated emails saying that I will not be compensated etc and then don't respond back! I don't even want a refund!!!!! I just want my order! What I thought was going to save me time and inconvenience has turned into a nightmare and also they have not sent me the missing items and the majority of the items from Dialprix supermarket was missing. Its basically ruined my whole day and unless the bank give me back my money then I may have also lost my money and my order. Time will tell.

....latest update.... (This is now the day after) I contacted the local Dialprix supermarket by phone,( I wish I had done that in the beginning) where my order came from and was collected by Glovo, to try to get some answers. The helpful employee, that I spoke to at Dialprix, said that orders are getting cancelled all the time through Glovo, almost every day something like this happens, so my experience was not an isolated case and he said that he had previously spoke to the drivers of Glovo, who are usually young men, so basically teenagers, kids! and they told him that working at Glovo, they can basically do whatever they want. Unlike Amazon where they will stop at nothing to make sure your ordered is delivered, Glovo is the opposite. Yes my intercom was broken, but I was looking out for the driver as well as tracking him and I actually saw the driver at the door with my order. I was expecting at least for them to call me and because I tracked him, I knew he was close to my address, which is why I had already made my way to the front entrance to my apartment to see if I could spot him, so he couldn't have been there for more than a minute, before he quickly cancelled my order. The look of disgust that I gave him when he said he cancelled my order. I was in shock and disbelief! There must have been 2 of them bringing the order separately, because as I already said, most of it was missing. I very much doubt that they returned my cancelled order to Dialprix supermarket, which is only round the corner, so the driver(s) maybe have kept my items that where missing, if they can do whatever they want. I will try to keep this review updated, if it will let me, to disclose the final outcome of this shocking experience. I actually don't blame the young delivery drivers. If they can get away with this then they will do that. It is the fault of Glovo for letting this happen. I cannot get in touch with anyone human at Glovo. Its all run by AI. This proves that AI can never replace humans without it been a complete disaster! Glovo is a complete disaster and a disgrace! I will NEVER EVER use them again, not unless I am prepared to possibly loose my order, because that is a definite possibility. If I could give them less than 1 star then I would do!

I want to say that Dialprix is a newish and up and coming supermarket in Spain and I actually love this supermarket so much. I have just started shopping here and I was so excited when I saw them on Glovo with free delivery after 20 euros spend and the staff are always very warm and friendly and the products are excellent. I only have great things to say about this supermarket other than that their brand could be harmed by working with companies like Glovo, because if this type of thing is happening every day then people are also going to blame Dialprix and possibly not shop there anymore, because of the fault and incompetence of Glovo, dragging a new companies reputation down!

Glovo Express – Falhas repetidas, sem apoio e continuo sem comida

Uso a Glovo há anos — era uma das minhas apps favoritas. Mas agora, depois de três incidentes diferentes em que o meu pedido foi marcado como “entregue” e nunca chegou, perdi completamente a confiança.

O que aconteceu hoje foi o limite:
– Pedido marcado como entregue — ninguém entrou no meu prédio
– Verifiquei as câmaras, esperei lá fora — nada
– O apoio ao cliente me deixou à espera por mais de uma hora
– Nenhum contacto com o estafeta, nenhuma substituição, apenas “vamos reembolsar… eventualmente”
– Enquanto isso, sem comida, sem reembolso, e sem tempo para fazer outro pedido

O chamado “apoio” da Glovo em Portugal é um desastre. Se você não responde em 30 segundos, fecham o chat. Se fica online, dão respostas vagas e depois desaparecem.
O pior? Ofereceram-me créditos Glovo — como se eu fosse querer usar o serviço outra vez.

A Glovo Express é pouco confiável, e o sistema de apoio ao cliente está quebrado.

Se a Glovo ainda se importa com a confiança dos clientes, precisam de corrigir isto imediatamente.

I was charged on my credit card for an order I never placed. Even the number stated on my receipt is incorrect. Glovo is fraudulent! Be aware! Go with Bolt or Uber, NEVER WITH GLOVO! Their customer service is terrible as well! Giving me the runaround! Avoid at all costs!

WOULD RATE 0 IF POSSIBLE
Order 101221173000
Placed an order at 9pm, booked as delivered, never delivered.
Replaced that same order, app didn’t update, after 2 hours received an out for delivery notification.
Order was received at MIDNIGHT AFTER BEING PLACED AT NINE PM.
ARRIVED COMPLETELY COLD AND INEDIBLE - due to the nature of the dish, not possible to reheat.
Their customer service is inexistent. Keep trying to reach them, asked for a manager/supervisor and keep receiving automated case closed replies.

HORRENDOUS, NEVER AGAIN

E incrivel como todos andamos aqui a escrever exactamente o mesmo tipo de reclamações e voces parecem que estao a limpar o .... as nossas reclamacoes. Tanto tempo perdemos nos aqui a escrever para ninguem ver....voces nao permitem que ninguem chegue ao vosso contacto quanto mais.. enfim, vou fazer o mesmo que outros ja o fizeram. O vosso serviço com restaurantes que trabalham paralelamente convosco, que têm os proprios estafetas e os da glovo tambem, tem o restaurante publicitado na vossa aplicação.... e sp que e feito um pedido e um problema enorme. Hoje tive de gastar do meu dinheiro para ir ao restaurante buscar a encomenda. Cheios de razao disseram me que a culpa era vossa... e voces dizem que a culpa e deles... assim e dificil para o cliente e muito, mas muito facil para as empresas. Por isso e que decidi ir ao restaurante em vez de cancelar o pedido! Assim ja ficou mais justo....e verdade que houve muita discussão, mas ainda fui empurrada pelo Sr. Filipe Ramos para fora da porta como se aquilo nao fosse um espaco publico ou o Sr. Filipe Ramos ser policia!! Enfim...... e o Burger king de espinho! Nem um pedido de desculpas houve. Nem deles nem da glovo. Devolveram me o dinheiro do pedido mas nao me devolveram, PELOS MENOS, o dinheiro que foi gasto a ir e a vir daquela coisa a que chamam "serviço de qualidade".
Foi o meu dinheiro que foi a vida e o pedido ficou frio!!!! Ou seja.... tudo uma bela asneira.

Glovo in Marrakech, will scam you, will rob you and they will lie to you, there delivery guy never showed up and they sent me this message:
“ your order was cancelled because you weren't at the delivery address” lies, lies.
And be aware if they cancel your order they will not refund you EVEN IF YOU PAID $200, they keep all the money and you get 0.
NOW, IT’S YOUR CHOICE, YOU WANT TO BE ROBBED, go ahead and place your order.

1h30 e ja trocaram estafeta 3x
Não respondem, é uma máquina com a mesma lenga lenga, não devolvem dinheiro

Ladroes. Comida nao entregue vezes sem conta. Ou entrega fria e nao te devolvem o dinheiro!
Porque que temos que pagar primeiro para ser roubados depois?????????

The worst customer service ever.
You can t contact anybody, no email or phone. None at all. Just stupid help button that is useless. I order some things for my mom, like usually, just that this time she is in the hospital, after a major surgery.
I changed the the address with the hospital one, like I did before but this time didn't received any email confirmation for the order. Nothing. Just a phone call after around 2 hours, that my order is cancelled for wrong address, and I have been charged for all the products and the delivery fees.

It happened to me 3 times. First time one product was missing second time yhe order was totally wrong and 3rd time again product was missing I hate Glovo and not recommend it to no one

They took my wine that was never delivered and no refund

They are terrible with delivery. Every single time I order - both missing items and wrong items. And often they don't refund. Happened too many times, today finally left the app for good after they charged me twice extra and refused to refund when I have proof - the receipt which in fact shows which I items I got from the store (and those which I didn't). They would answer each of my messages in over 30 minutes. At the end the agents basically admitted to stealing my money. They wasted 3 hours of my day to reply. And each time they were sending generic messages with no details. They are fine in many other countries, but in Portugal - it's a scam! Anyways, left them for good and you should too.

O pedido feito foi para a morada errada. Após contactar o suporte diversas vezes, não recebi uma solução para o problema. Além do apoio à clientes ser péssimo, demorado e ineficaz, não recebi a entrega e não recebi o reembolso.

Se fores optar por um app de serviço de delivery, não se cadastre na glovo, pior serviço de clientes de todos, posso dizer pois já utilizei o Uber eats e o bolt food e são muito melhores e mais rápidos na solução.

PÉSSIMO! PEDIDO NÃO ENTREGUE. COMO CONFIAR NESSE APLICATIVO? Eu e minha amiga fizemos um pedido que não foi entregue, não teve reembolso e nenhuma solução.

Estávamos aguardando o nosso pedido, que além de não ser possível rastrear não foi entregue. Estávamos na porta esperando e quando passou do horário estimado ligamos para o estabelecimento que nos informou que o pedido foi entregue meia hora antes, mas isso não aconteceu. O estabelecimento nos orientou a entrar em contato com a GLOVO que não resolveu nada. Encaminharam para o setor responsável que também não resolveu, perdemos nosso dinheiroi e não tivemos a nossa comida. COMO CONFIAR NESSE APLICATIVO?

Che schifo, ordine annullato per locale chiuso ma soldi tenuti ugualmente “per politiche aziendali”. 30€ RUBATI. Il servizio clienti nullo, fanno inizialmente i gentili e poi ti mandano risposte copiate ed incollate con tanto di prese in giro tipo: “non si può fare nulla grazie per far parte della nostra famiglia 💛”. Ma seriamente? Addirittura incitano a cambiare piattaforma, ma certo, ero cliente prime ed ora ho annullato subito l’iscrizione che scadrà ad aprile e diró a tutti i conoscenti di farlo e sui social! Meglio just eat o deliveroo! ☺️🤗 almeno loro non rubano!!
Ps. quando ordinate usate sempre e solo contanti!! Così non ve li possono prendere

Inacreditável o que aconteceu com a Glovo 😡! Me cobraram por um pedido que nunca chegou, e depois de duas tentativas de contato com o atendimento ao cliente, disseram simplesmente que não podiam ajudar. Totalmente inaceitável! O pior serviço de entrega que já usei. Mais alguém já passou por isso?

This app is a tragedy masquerading as a delivery service. Over multiple orders, I’ve witnessed their drivers seemingly competing for the “Most Incompetent Courier” award. Packages vanish into thin air, drivers drive off with your order, and their support team’s stubborn refusal to issue refunds.

Let’s talk about Christmas Day—a time of giving, unless you’re Glovo. The driver quite literally drove off with my order, claiming Glovo support told him to do so. “Merry Christmas! You’re not getting your stuff,” They are out to rob people blind.

Reaching out to support feels like chatting with a wall that also insults you. They deny refunds as if they're personally paying out of pocket, gaslighting you into thinking your missing order is somehow your fault.

Glovo isn’t a delivery service; it’s a donation app where you fund drivers’ snacks and the support team’s apathy. Unless you enjoy losing money and time, avoid Glovo at all costs. Or, if you’re feeling particularly masochistic, try them out.

Rating: Negative stars.