Even though it took a while. I have 2 pair that fit and 2 more in different colors on the way. Anderson was awesome to work with between emails and phone calls he resolved all my issues. My only issu... Toon meer
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I have worn the Freedom shoe since April. After 10+ years of chemo-induced neuropathy in my feet and lower legs, I now notice long periods of time of my feet and legs feeling completely normal! My... Toon meer
Bedrijf heeft geantwoord
FINALLY I have found a shoe I can wear all day. I have a closet full of shoes that felt great in the store but when I get home I can't wear any of them more than an hour. Quite exasperating because it... Toon meer
Bedrijf heeft geantwoord
Wow! these shoes just didn't work for me. Terrible return experience. No way would i do business with this company!
Bedrijf heeft geantwoord
3,8
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Shoes didn't fit right
Shoes didn't fit right. A couple of my toes on the right foot rubbed against the shoe. Never had a problem like that before with other shoes. Trying to send them back and they seem to go out of their way to make it difficult for me. They offered me a 50% discount to keep them but won't pay for shipping to send them back. Won't buy anything from them again.
6 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Steven,
Thank you for taking the time to share your experience. We’re sorry to hear that the fit wasn’t right for you and that the return process felt frustrating. While we do offer alternative options such as partial refunds or discounts in some cases, we understand that they may not be suitable for everyone. Our return policy does note that return shipping costs are the responsibility of the customer, but we regret that this added to your dissatisfaction. Your feedback is important to us and has been shared with our team as we continue working to improve both fit guidance and the overall customer experience.
Please don’t hesitate to reach out to our support team directly at support@groundedfootwear.co
or (888) 996-7910 if you’d like us to review your situation further.
Sincerely,
Grounded Footwear
Had a really great experience with customer support.
I had to make an exchange over a shoe size issue. The customer reps from Grounded kept me informed the whole time. They were super courteous, patient, and very helpful. There were two small mix ups (one on my part and one on theirs), but they went above and beyond. They truly did what was "the right thing to do" in that moment. It's an experience I won't forget. Long story short, they refunded me the return shipping fee on their end, acknowledging their own boo boo, lol. A boo boo which was minor, btw. I truly appreciate that. And from integrity alone, I will recommend this company to anyone who will listen. Give them a try today. 😊
19 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi there,
Thank you so much for taking the time to share such a thoughtful and detailed review. We’re truly grateful for your kind words and for recognizing the efforts of our customer support team. We understand that mix-ups can happen, and we’re glad we were able to make things right and support you through the exchange process with transparency and care. Your appreciation for our integrity means a great deal to us, and it motivates our entire team to continue doing what’s right for our customers. Thank you for your recommendation and for trusting Grounded Footwear.
Warm regards,
Grounded Footwear
Best shoes I’ve had in a long while
I have trouble finding shoes that fit. Grounded shoes do. Of course, it took me a a little time to figure them out.
When I received my shoes flat and in a bag, I thought ordering them was a big mistake. Then I put them on and my feet went wild. They were so comfortable I didn’t want to take them off. A few weeks later my left heel began sliding out of the shoe and I had trouble keeping it on. Well, gee! I tightened the elastic draw strings and the problem was solved. There is a video to show you how to eliminate the excess strings so they are not flopping all over your feet. Bottom line: these shoes are great. They have become my goto shoes. I wear them for hours while doing yard work, I wear them to the store and doctor appointments, everywhere! I do wish the price was lower, I’d like to order more and also would like it if they came in more neutral colors like beige or navy. Multi colors just aren’t my thing.
16 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi there,
Thank you so much for taking the time to share such a thoughtful and detailed review. We truly appreciate you walking others through your experience—from the first impression to discovering how to fine-tune the fit. We’re thrilled to hear how comfortable the shoes became once adjusted and that they’ve turned into your go-to pair for everyday activities, yard work, appointments, and more.
Your feedback about pricing and interest in more neutral colors like beige or navy is greatly appreciated and will be shared with our product team. Insights like yours help us continue improving both our designs and offerings.
Thank you again for your support and for giving our shoes the time they needed to shine. We’re so glad they worked out for you.
Warm regards,
Grounded Footwear
exchanges are not easy
The website says the shoes can be returned, technically this is true. First they try to talk you into keeping the shoes if they give you a 30% refund. Why would I keep shoes that don't fit? I just wanted to exchange a size. 'well we will send you the next size with a 30% discount, gift the other shoes to someone else'. Oh and if you really want to return them you cover the shipping. On the other hand if you do like there shoes and they fit you, call and ask for a return so you can pocket a 30% discount. What a business.
17 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Kathleen,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your frustration with the exchange and return process, and we understand how disappointing it can be when a size doesn’t work out as expected.
Our team does offer alternative solutions, such as partial refunds or discounted replacements, in an effort to provide flexible options, but we understand that these may not meet every customer’s needs—especially when a straightforward size exchange is preferred. We appreciate you sharing how this experience felt from your perspective, as feedback like yours helps us identify where we need to improve communication and clarity around our return policy.
We would still welcome the opportunity to review your specific situation further and see if there is anything we can do to help resolve this for you. Please don’t hesitate to reach out to our support team directly at support@groundedfootwear.co
or (888) 996-7910.
Thank you again for your honest review.
Sincerely,
Grounded Footwear
I have been trying to cancel this order…
I have been trying to cancel this order since the minute I ordered them. I ordered by mistake. Please don't tell me you have already processed like so many do.
13 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Fern,
Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration surrounding your order and understand how concerning it can be when an order is placed by mistake. This is certainly not the experience we want for our customers.
We’d appreciate the opportunity to review your order details and see what options may still be available to assist you. Please don’t hesitate to reach out to our support team directly so we can look into this further and provide clarity as quickly as possible.
You can contact us at support@groundedfootwear.co
or call (888) 996-7910, we’ll be happy to review your situation and see how we can help.
Sincerely,
Grounded Footwear
I have purchased 7 pair of these…
I have purchased 7 pair of these Incredible shoes. Everyone Loves them!
5 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Valerie,
Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that you’ve purchased seven pairs and that everyone loves them. Your continued support truly means a lot to us, and we’re grateful to have you as part of the Grounded Footwear family.
Warm regards,
Grounded Footwear
I tried many other shoes
I tried many other shoes, none of them give me any pain relief, but this one does
11 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Philomina,
Thank you so much for taking the time to leave such a wonderful review. We’re truly glad to hear that our shoes have provided you with pain relief when others did not. Knowing they’re making a positive difference means a great deal to us. We appreciate your support and are grateful to have you as part of the Grounded Footwear community.
Warm regards,
Grounded Footwear
Super awesome footwear for active parents
The groundedfootwear team was super helpful in helping us obtain a second pair after we discovered how awesome these shoes are. For our active family of National MX kids we need to be healthy and on the move constantly. These shoes help us keep in shape as active parents while assuring our kids are ready to win in every race! Thanks team!! #sierramxracing
26 december 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Christine,
Thank you so much for taking the time to share such an awesome review! We’re thrilled to hear that our team was able to help you get a second pair and that Grounded Footwear has been a great fit for your active lifestyle. It’s inspiring to know our shoes are supporting you as active parents and keeping up with your National MX kids as you’re always on the move.
We truly appreciate your kind words, your support, and the trust you’ve placed in us. Wishing your family continued health, energy, and lots of wins on the track!
Best,
Grounded Footwear
Disappointing Return Policy
Love original Grounded, order several. Sneakers NOT,hard mareial,small sizes UNCOMFORTABLE. Was sold sneakers. Not right to have to loose money on a return. Won't purchase ANYTHING from here again. DISSATISFIED DISAPPOINTED
1 september 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Katherine,
Thank you for taking the time to share your feedback with us. We’re truly sorry to hear that the sneakers did not meet your expectations and that your experience with the return process was disappointing. We understand how frustrating it can be when a product feels different from what you’re accustomed to, especially when you’ve had positive experiences with our original styles. Your comments are important to us and will be shared with our team as we continue to review our materials, sizing, and overall customer experience.
Please don’t hesitate to reach out to our support team at support@groundedfootwear.co
or (888) 996-7910, as we’d be happy to review your situation further and see how we can assist.
Kind regards,
Grounded Footwear
I love these shoes
I love these shoes. This is my second round of shoes to purchase. they are very comfortable and I feel more stable when I walk. I will be buying them again.
2 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Grammy,
Thank you so much for taking the time to share your experience and for being a repeat customer. We’re thrilled to hear that this is your second round of Grounded Footwear and that our shoes are providing you with comfort and a greater sense of stability when you walk. Your continued support truly means a lot to us, and we’re honored to be a part of your everyday comfort. We look forward to serving you again in the future.
Warm regards,
Grounded Footwear
The Freedom Style is Best
I like the Freedom style of shoes the best.😃 My feet feel more relaxed in them.😌 I just bought the Tan Sandstone ones a few weeks ago, and I'm glad I did.😍 I had first bought the Black Orca ones, the first time I chose Grounded Footware, which made me really like this style. 😀👍🏼So I bought another pair in tan to go with my brown blouse.😊👍🏼👏🏼👏🏼👏🏼👏🏼
1 januari 2026
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Connie,
Thank you so much for taking the time to share your experience and for the wonderful 5-star review! We’re thrilled to hear that the Freedom style has been your favorite and that it helps your feet feel relaxed and comfortable. It’s great to know you’ve enjoyed both the Black Orca and Tan Sandstone pairs—and we love that you found the perfect match for your outfit too.
We truly appreciate your continued support and are grateful to have you as part of the Grounded Footwear community.
Best,
Grounded Footwear
If they don't fit, there's no refund
If they don't fit, they won't refund you. Mine were way too tight, and I inquired about refund. All they offered was 15% refund and no shipping. WHAT A RIP-OFF!!
31 december 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Mikey,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the fit did not work for you and that the return options you were offered felt frustrating. This is certainly not the experience we want any customer to have.
Our goal is always to be transparent and fair with our policies while also trying to offer solutions when possible, but we understand that this did not meet your expectations in this case. We appreciate you bringing this to our attention, as feedback like yours helps us identify areas where we can improve.
Please don’t hesitate to reach out to our support team at support@groundedfootwear.co or (888) 996-7910, as we’d be happy to review your situation further and see how we can assist.
Thank you again for your feedback.
Sincerely,
Grounded Footwear
I needed one size larger
I needed one size larger, too small
23 december 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Lin,
Thank you for taking the time to share your feedback with us. We’re glad to hear your overall experience was positive, and we’re sorry to learn that the size you ordered felt too small. Proper fit is so important, and we understand how frustrating it can be when it’s not quite right.
We truly appreciate your input, as it helps us continue to improve our sizing guidance and overall customer experience. Please don’t hesitate to reach out to our support team at support@groundedfootwear.co
or (888) 996-7910, as we’d be happy to review your situation further and see how we can assist.
Thank you again for your review and for choosing Grounded Footwear.
Warm regards,
Grounded Footwear
Great Customer Service! Happy Holidays to All
I ordered the winter shoes basing my size on their size chart after measuring my feet. Sadly though I loved the shoes, they were two tight. I emailed the company asking about returning the shoes for the next larger size if they were still available. Over the course of the email conversations I worked with both Brian and Riley in Grounded's customer service department. They were both great and resolved a rather convoluted problem I had regarding my payment method. They were very professional and patient with me and answered all my questions and through several emails were able to resolve my problems and get refunds processed and a new larger size pair of shoes sent to me. I complement Grounded for having a superior customer service department with knowledgeable, kind, and helpful employees! Merry Christmas and Happy Holidays to all.
18 december 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Joanne,
Thank you so much for taking the time to leave such a thoughtful and detailed review. We truly appreciate your kind words about our winter shoes and, especially, about your experience with our customer service team. We’re sorry to hear the initial fit wasn’t quite right, but we’re very glad that Brian and Riley were able to work through the situation with you, answer your questions, and get everything resolved to your satisfaction. Your feedback means a great deal to us, and we’re grateful for the opportunity to make things right.
Thank you again for choosing Grounded Footwear and for your holiday wishes. We hope you enjoy your new pair and wish you a Merry Christmas and Happy Holidays as well.
Warm regards,
Grounded Footwear
These shoes are amazing
These shoes are amazing! It's all I want to wear now. My balance is better too! I would HIGHLY recommend these shoes. By the way, I'm 77.
23 december 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Michelle,
Thank you so much for taking the time to share your wonderful feedback with us. We’re truly delighted to hear how much you’re enjoying your Grounded Footwear and that they’ve helped improve your balance. Knowing that our shoes are making a positive difference in your daily comfort.
We sincerely appreciate your high recommendation and your support.
Warm regards,
Grounded Footwear
I now have four pairs of these shoes
I now have four pairs of these shoes, and they are great!!
I feel off balance sometimes, and these keep me feeling grounded.
They fit perfectly. I wear 71/2,but an 8 fits well.
I wish they would make more shoes in dressy styles
23 december 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Teresa,
Thank you so much for taking the time to share your experience with us and for your wonderful 5-star review. We’re thrilled to hear that you now have four pairs of Grounded Footwear and that they help you feel more balanced and grounded in your daily life. It’s also great to know that the fit works well for you.
We truly appreciate your feedback about wanting more dressy styles. Comments like yours are very helpful and are shared with our product team as we continue to develop new designs.
Thank you again for your support and for being a valued part of the Grounded Footwear community.
Warm regards,
Grounded Footwear
Great customer service
I ordered two pairs of shoes and received identical pairs. I contacted them as to quality and duplication. I spoke to Damian who did his best on behalf of the company. I did end up returning the shoes and receiving the refund almost immediately. The customer service was amazing and due to that in itself, I may give the product another try with a different item.
19 december 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Mary,
Thank you for taking the time to share your experience with us. We appreciate you bringing this to our attention and are glad to hear that Damian was able to assist you and help resolve the issue promptly. While we’re sorry for the initial mix-up with your order, we’re pleased that the return and refund process was handled smoothly.
Your feedback means a great deal to us, and we truly appreciate your kind words about our customer service. We would be honored if you decide to give another Grounded Footwear product a try in the future.
Thank you again for your review and for choosing Grounded Footwear.
Warm regards,
Grounded Footwear
I have went barefoot all my life and as…
I have went barefoot all my life and as soon as I put these footwear on my feet I had to imeteally buy another pair, they fit like a glove and are like not wearing anything. I absolutely love them. If you have been trying to decide if you should order them, I would recommend trying them out.
19 december 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Leona,
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that our footwear felt so natural and comfortable for you right from the start, and that you loved them enough to purchase another pair immediately. Knowing they give you that “barely there” feeling truly means a lot to our team. We really appreciate your recommendation and support.
Warm regards,
Grounded Footwear
This is my second order
This is my second order! I wear my first shoes on a cruise and had so many people ask about them I'm sure you have had many orders!
16 oktober 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Mom,
Thank you so much for taking the time to leave a review and for choosing Grounded Footwear again! We’re thrilled to hear that this is your second order and that your first pair was such a hit on your cruise, there’s no better compliment than having others ask about them. We truly appreciate you sharing your experience and helping spread the word.
Thank you for your continued support, and we hope you enjoy your new pair just as much.
Best,
Grounded Footwear
I tried the white ones on a whim
I tried the white ones on a whim, hoping but doubting they would be different. Well to my surprise they were the most comfortable shoes I've ever worn. I have two bunions, athritic toes etc. I loved them so much I immediately got the only other color, black, that they had at the time. They now have a tan and my husband got them for me for Xmas. Add more colors and I will buy them!!
15 augustus 2025
Review zonder uitnodiging
Antwoord van Groundedfootwear
Hi Sandi,
Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that the shoes exceeded your expectations and have provided such exceptional comfort, especially given your bunions and arthritic toes. It means a great deal to know they’ve made such a positive difference for you.
We’re also delighted that you’ve enjoyed multiple colors—and we truly appreciate your enthusiasm for seeing even more options in the future. Feedback like yours helps guide our product development, and we’ll be sure to share your suggestion with our team.
Thank you again for your support and for being part of the Grounded Footwear community.
Best,
Grounded Footwear
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