Guernsey Flowers Reviews 

Bought some freesias for my sister in law who was thrilled with them as they are her favourite flower. She said the scent was gorgeous and filled the room with their fragrance. The service was excellent and I was kept informed all through the process. A big thank you to you for making everything so easy. Will be ordering for myself next time.

Guernsey Flowers are a great family firm to deal with. Their orders are second to none and look exactly as the photos depict. Communication is excellent and I highly recommend them for your floral orders.

Lovely Christmas plant and pot promptly delivered . A pleasure to support a small family business 😊

Corrected their mistake quickly with lovely flowers. I did have a large order for Xmas which failed from them - not received anywhere near in full and poor quality. But customer services replied to my email within hours and have sent out beautiful fresh plants and flowers (and extra to what I ordered) in time for Christmas.

The family at Guernsey Flowers have been helpful and so pleasant to deal with. The flowers arrived within a couple of days especially as they come from 'abroad'.The flowers were in bud so my wife enjoyed watching them open up. Truly beautiful and so many. Thoroughly recommend.

Fresh flowers arrived on time - a taste of spring during the darkest months.

I have purchased flowers from Guernsey Flowers in the past and found them to be excellent !
On this occasion I purchased Christmas Flowers .
The site was easy to navigate with a great choice of blooms at a very good price .
Ordering was easy .
The flowers arrived on time , as promised , were well packaged and were excellent quality .
I shall purchase flowers again from this supplier as I find them very reliable !!!

The flowers are always wonderful from Guernsey Flowers. I have never had any problems and they arrive well packaged and in good order. Willkeep on using them especially the Freesias as they are our favourites.

Freesias delivered on time and in perfect condition.

Appalling customer service. I paid £11.95 for guaranteed delivery on my mother's birthday and not only was it not delivered on time, it was delivered late and to the wrong address. I tried twice to contact their customer services (which promises a reply within one business day) and I'm still waiting for a response (as I write, it's been 6 days now). Seems once they have your money, they don't care - despite what their website promises. I won't be back.

I have ordered 2 bouquets for delivery today for a special occasion.

I have had no contact regarding tracking. I paid extra for the nominated date.
I emailed yesterday afternoon and have had no reply. What should have been a special day is now stressing me out.

Great website, ordering process easy. Fabulous flowers arrived in perfect condition ready to burst into life. My wife was absolutely overjoyed. Thank you.

I received the wrong colour freesias and three of the stems were broken. I opted for nominated day delivery by DPD but I received the parcel (badly managed in transport - squashed, broken at two of its corners and almost open) by Royal Mail.
But the freesias were fresh and in bud, although poorly secured inside the box.
I have to say, this company has an excellent customer service. The way Laura, their representative, dealt with rectifying my issues was impressive - I was offered a complementary freesias bouquet of the right colour, and I was refunded £7.00, the difference in cost of the delivery, although I had received my flowers on the nominated day.
It is more than obvious that this company has the best of intentions, which is commendable and touching. If I may offer some advice - they should choose more carefully the staff dealing with packing and their courier.
Thank you, Laura and everybody else involved, for your kindness, fairness and time!

The gorgeous freesias arrived on time, fresh as a daisy and smelling divine. Our friend, recovering from surgery, was over the moon and they lifted her spirits immensely. The photo she sent us of her huge vase of flowers was proof positive of how wonderful this company is - their service impeccable, the quality of their flowers perfection.

Lovely flowers in beautifully designed bouquets. We’ve sent many bouquets to lots of different people and everyone is always delighted. An admirable family business.

Beautiful flowers that delighted my sister - thank you

The delivery was excellent --- on time. The flowers I ordered were beautiful and last more than a week.
Would use them again and recommend to others.

I ordered some flowers for my sisters birthday who lives in Guernsey. I chose this company as it suggests they are based in Guernsey so seemed practical. Sadly I have discovered this is not the case and they are now based 'on the mainland'. I chose the delivery date as today, for her birthday but she has not received them. In the order small print it says to allow '2-3 days' for delivery - what is the point in selecting a delivery date?? First experience using this company and not a positive one.

Having looked at company replies they always suggest that they cannot guarantee delivery date with standard delivery. However all of the other 'guaranteed' options are not available for Channel Islands. Why give the option of a delivery date when you cannot guarantee delivery to the Channels Islands where your name suggests you are based...

Interesting that 1/5 of Trust Pilot reviews are one star which would suggest one in five customers will be disappointed. Ordered freesias for my wife to commemorate the first anniversary of her mother's death. Specified the date but they arrived at 9pm the following day. In poor condition and several buds had to be thrown away. Contacted them and got an apology but basically they said "these things happen". Did them a review on their website but it mysteriously hasn't been published.

Guernsey Flowers has become my go-to supplier. They are efficient, helpful and totally reliable