GuestDiary.com by AccuBook LTD Reviews 121

Data Leak has resulted in scam WhatsApp phishing attempts to guests.

I am the guest in this review and it was a convincing attempt. I am annoyed I will need to be on alert for scam call, emails and WhatsApp going forward.
I won't be booking with company that is using this software going forward as data is not secure.

AUGMENTATION DU CHIFFRE D'AFFAIRE TRES FACILE A TRAVAILLER

We started during Covid by registering with Booking.com & then AirBnB and had their diaries linked. What a headache! We eventually decided to opt for Guest Diary despite only having 7 rooms - what a difference it made to our headache. Everything went seamlessly. I would just advise a personal couple of hours training session on site to familiarize yourself with the site. Highly recommended.

GuestDiary have been a dream to work with since we opened our doors back in April. They were highly recommended to us and we're so pleased with the service they provide. Dermot and the team are always so quick to respond should we need anything tweaked or updated. I would highly recommend GuestDiary for anyone seeking a reliable channel management service.

Hi
Dermot has been very helpful with setting up my account. He always either answers or returns my calls. Which is refreshing.

GuestDiary are a brilliant company and their automated online diary has completely removed all the stress of administering reservations taken from multiple sources.

It's a huge time saver and now I concentrate on growing the business instead of administering it.

Their customer service is fabulous. It's so easy to contact them and they are extremely efficient in dealing with any issues that crop up.

Top company with top people!

We have been working with Guest Diary for 5 years and we will continue using them due to the fact that the support team is absolutely brilliant and so fast as well from a easy account opening process to website design and everyday use they are brilliant.Working in hospitality we all know how much it means to have this level of support that they offer. Highly recommend

Joined guest diary in January 2025. It really makes life so much easier managing the bookings. The system is so easy to use and if you have any problems Aidan is always quick to reply with advise. I would 100% recommend.

Joined Aidan and his team this season and can honestly say they have been so easy to work with! Nothing is too much trouble and always on the end of the phone or e-mail to sort out any issues we have (mostly user error to be honest). If you are looking to simplify your bookings, we would highly recommend!

Signed up with GuestDiary in 2025. Very smooth process in setting up and was done in a matter of days. Certainly takes the ease out of managing bookings and the website they set up for my business has certainly started generating revenue. Can highly recommend GuestDiary as your Channel manager provider.

Amazing, handy, great service, helpful staff quiq response
Recommended ;)

Fantastic experience with GuestDiary. I'm not good with all the tech stuff but GuestDiary helped me every step of the way to get set up.
Highly recommended!!!

Albany Hotel and New Town Hotel, both in Edinburgh.

Been using Guest Diary since we reopened after a complete refurbishment earlier this year and have found the system excellent. Everything we need to operate the 72 rooms we have at the hotels, and an all in one system for property management system, channel manager, websites and emails. Great communication in the initial set up and training, really straight forward to use, simple to operate with, and the team replies to questions almost immediately. Very happy to continue working with Guest Diary, and would recommend to any accommodation business to use in the future.
Len McCarthy

Tailors Lodge.
I am just into my second year with Guust diary.
The team have been more than patient with me in the learning of how the system works.
Great support by phone or email.
Would gladly recommend.
No more double bookings, and lovely website design.
Thanks to all the team.
Breda.

Very good system and service. We are a glamping site with a 36 bed capacity and it has helped us to have a better overview of our bookings and made it much easier to manage. The support team are very helpful with fast response times.

Abhainn Rí B&B / Self Catering Cottages have been using Guest Diary for over a year now and it has been very successful for us for on line sales. The system is straight forward to use and always very accurate. The staff are very quick to respond to queries especially during training and set up and any issues are quickly resolved. It is a pleasure to deal with a company in Ireland offering such a brilliant service to tourism operators. Niamh Byrne Abhainn Ri

Brilliant customer service

We've been using GuestDiary for two years now, and it has been an absolute pleasure. The platform is incredibly user-friendly, and the built-in training videos are a fantastic resource if you ever need a quick refresher. What truly sets GuestDiary apart, though, is its outstanding customer support—every issue is handled promptly and with great efficiency. We couldn't recommend them highly enough!

"We have been using GuestDiary since taking over the business, and the service we have received has been exceptional. The interface is user-friendly and easy to learn. During the initial setup, whenever I had questions, the GuestDiary team was always quick to respond. In an era where automated systems are common, it is refreshing to have direct support from a real person, both over the phone and through the platform. The level of customer service and support provided has truly set GuestDiary apart."

Using guest diary for a year now, had no prior experience to the accommodation business before using them, they could not be more helpful! always very quick with replies to queries and there for support. Its a fantastic system with lots of helpful training video's if you want to do in your own time.