Cameron and Brenton from Fire Safety team swiftly helped me with my fire door matter by speaking to their business partner and resolving my doubts and concern in less than 24 hrs! So professional and... Toon meer
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Part of our job as property managers is dealing with block management - if property management can be a thankless job, I can't begin to imagine how difficult it can be for a block manager to have to j... Toon meer
Bedrijf heeft geantwoord
I've been trying to get in touch with Robyn Baker and Stephanie Rawlison for the past 6–7 days, both by phone and email, but neither of them has answered my calls or responded to my emails. We s... Toon meer
I usually struggle with Haus but Brenton Steenkamp offered help on the Fire Door checking exercise , on their email regarding the inspection visits. Such a good offer I contacted Brenton who immed... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Established in 2008 and privately owned, we manage over 250 residential and mixed-use buildings in and around central London. We’re based on The Kingsland Road (near Islington), and offer great local block management within an hours' travel of our office.
Geschreven door het bedrijf
Contactgegevens
266 Kingsland Road, E8 4DG, London, Verenigd Koninkrijk
- 0207 275 2041
- jamie-lee@h-bm.co.uk
- h-bm.co.uk
4,1
Goed
3K reviews
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Appalling! Overcharging and failure to refund!
Haus have not for the first time fraudulently attempted to extort extra funds from leaseholders. Fortunately, this charges were noticed however Haus’ actions again are just quite astonishing. They sent out a very poor and confusing communication with revised charges and said to use contact details below! The email provided much further down in the letter does not work, the email it came from gets a reply that it is not monitored and It was signed off with a name with no contact details! Every effort/trick to keep the extra monies as long as possible. I immediately responded requesting this large sum of money c£500 was returned and almost 2 weeks on have not received a response or anything back. Absolutely appalling - do not use this company.
10 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Peter Newman,
Thank you for your feedback. We are sorry to learn that you are dissatisfied with your experience.
Following the issue you refer to, the service charge demands were reviewed and corrected. Revised demands were subsequently issued to all affected leaseholders where necessary.
Where an overpayment has arisen on an account, this is dealt with in accordance with the overall account balance and the applicable accounting process. As a result, an overpayment will not necessarily result in a refund being issued, as any credit may instead be applied against any outstanding balance on the account.
As we have recently been corresponding with you regarding your account, we do not consider it appropriate to comment further on the specific circumstances of your account in a public forum.
Regards,
Haus Block Management
Friendly and helpful prompt response…
Friendly and helpful prompt response from Brenton arranging my unit fire door inspection.
20 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Kira Aujla,
Thank you for taking the time to leave a review. We're glad to hear that Brenton was able to assist with arranging your fire door inspection. We appreciate your kind feedback.
Regards,
Haus Block Management
Very prompt support making sure my…
Very prompt support making sure my appointment was booked on time for the time slot needed. No fuss, just done.
20 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Karen Abrook,
Thank you for taking the time to leave a review. We're glad we could assist with arranging your appointment and that everything was completed smoothly. We appreciate your feedback.
Regards,
Haus Block Management
I’ve been working with Brenton…
I’ve been working with Brenton Steenkamp for some time now, and from the very first time I got in touch with him, he has always proven to be an outstanding professional. He is knowledgeable, reliable, and always willing to help.
His support has been especially valuable when it comes to fire door inspections. Whenever I’ve needed assistance or advice, he has been responsive and provided clear, professional guidance.
I highly recommend Brenton to anyone looking for a dedicated and trustworthy professional.
21 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Simone,
Thank you for taking the time to leave such a thoughtful review.
We are delighted to hear about your positive experience with Brenton and appreciate your kind words about his professionalism and dedication.
Thank you for sharing your feedback and recommendation.
Regards,
Haus Block Management
Shocking lack of communication
Shocking lack of communication. Persistent leaking through floor with no action taken to remedy issue.
20 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Tom H,
As we could not find you or your details on our system, we used the function to ask for more information so we could reach out and help you. We are still waiting to receive a response.
We would very much welcome the opportunity to look into your concerns and work towards a fair and appropriate resolution.
Please reach out to us or respond via the platform so that we can assist you further.
Regards,
Haus Block Management
Chloe has been very helpful in sorting…
Chloe has been very helpful in sorting out an issue which arose. I'd recommend her and the Haus team.
13 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Nour Shaath,
Thank you for your kind review. We are delighted to hear that Chloe was able to assist in resolving the issue. We appreciate your recommendation and thank you for taking the time to share your feedback.
Regards,
Haus Block Mangement
In general, Haus does a good job
In general, Haus Block Management do a good job. They are very professional and organised. The portal that is used for communications is decent - but it has a few glitches. The cadence of communication is good; through email and via post. The staff are polite and helpful - if you get the opportunity to talk to them on the phone. I recently worked with McKyle Abrahams the Assistant Property Manager to solve a recent problem and they were super helpful, understanding and quick at solving my issue. Thank you for your help!
16 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Nail,
Thank you for taking the time to leave such a thoughtful review.
We truly appreciate your kind words and are delighted to hear about your positive experience with McKyle. Thank you for sharing your feedback.
Regards,
Haus Block Management
Antwoord van Haus Block Management
Dear Akan Edoho,
Thank you for your review. It's great to hear that you had a positive experience with Brenton. We appreciate you taking the time to share your feedback.
Regards,
Haus Block Management
Genavieve Williams was quick to solve…
Genavieve Williams was quick to solve my issue with accessing the portal.
14 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Pierre,
We're so pleased to hear that Genavieve was able to assist with your portal access and provide the support you needed. We really appreciate your feedback.
Regards,
Haus Block Management
Totally disappointing service
Totally disappointing service, our block has been a year without a working intercom and Haus have not been effective or efficient.
25 juli 2025
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Debby Amias,
Following our earlier reply, we have now completed our investigation and provided you with a formal response.
The intercom was inspected and found to require full replacement. Due to the cost involved, the project has needed to progress through the statutory consultation and formal tender process. It has now reached the Tender Analysis stage, with further queries being addressed before the next consultation notice can be issued.
We appreciate that the work taking place was not always clearly reflected in the updates you received, and we are sorry for the frustration this caused. We will continue to provide updates as the project progresses.
Regards,
Haus Block Management
Brenton responded quickly and was able…
Brenton responded quickly and was able to resolve what I was requiring effectively. Thanks.
13 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Mario Tribello,
We're delighted to hear that Brenton was able to assist you and ensure everything was sorted smoothly. We really appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Useless
In regards to the purchase of a flat in a block they manage, Haus took 10 weeks to provide the Fire Risk Assessment and then 10 weeks later realised they had sent the wrong one. This huge delay and error combined with their failure to implement FRA requirements, a refusal to help find solutions to problems they caused and a general lack of interest lead to the purchase falling through at a cost to me and my wife of about £2,500 and six months of time wasted.
8 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Claret Badger,
We are sorry to hear that you remain dissatisfied with your experience. However, we do not believe this review accurately reflects the chronology of events.
The statement that HAUS took 10 weeks to provide the Fire Risk Assessment is not supported by our records. The Fire Risk Assessment was provided during the conveyancing process. During subsequent correspondence, the same Fire Risk Assessment was attached again when responding to further enquiries regarding the recommendations contained within that report. It was not a different or corrected report.
Throughout the conveyancing process, HAUS responded to enquiries as information became available. Where the requested information was held by HAUS, it was provided. Where further information or confirmation was required from the Property Management Team, the Freehold Board of Directors or external consultants, responses were provided once the relevant information had been obtained. HAUS did not speculate or provide information that it was not in a position to verify or confirm.
We are sorry that the purchase did not proceed. However, we do not believe it is accurate to attribute the outcome of the transaction solely to HAUS.
Regards,
Haus Block Management
Proactive, responsive and helpful
Brenton Steenkamp is my point of contact at Haus and I have found him to be incredibly responsive, professional and helpful. I was having issues navigating the portal system so Brenton offered to make the bookings on my behalf, keeping me updated with confirmation emails and screenshots. He was considerate and accommodating, this saved me time and the stress of trying to work it out myself (IT skills aren't my forte! : )
13 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Hannah Grocott,
Thank you for taking the time to leave such a lovely review. We're delighted to hear that Brenton was able to provide the support you needed and make the process a little easier. It's great to know this made a positive difference to your experience. Thank you again for your kind feedback.
Regards,
Haus Block Management
Please do not contract with HAUS
Please do not contract with HAUS - we use them for managing four blocks across the Magnolia Park Hounslow estate and our experience has been terrible from day one (2023). They have poorly trained incompetent staff with a very high turnover of property managers. They do not load property reports or finance reports on the Portal, their accounts team are poor and they have overlooked basic tasks like collection of ground rent. Their property managers lack basic literacy and numeracy skills, gaslight Directors, take a commission from contractors that are hugely expensive and not competitively priced. Lost the keys to the estate twice and ask Directors to be on site for their contractors to be given access to the building. No oversight of contractors meaning work undertaken is done to a poor standard - we are still missing a bin store door that should have been installed in December 2025 and HAUS cannot account for it. They have authorised works without the consent of the Directors. They have no knowledge management processes in place meaning emails and paperwork are lost in translation. No performance management of their property managers. All in all useless - save your time and sanity.
9 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Samina,
Thank you for taking the time to share your feedback. We are sorry to learn that you have been dissatisfied with your experience.
We acknowledge that a number of concerns have been raised regarding the management of the development and appreciate the opportunity to receive your feedback. We recognise that there are matters which remain outstanding and understand the frustration this can cause.
Your current Property Manager continues to engage with you directly regarding the issues you have raised and remains committed to working with you to resolve those matters .
We value all feedback and remain committed to delivering the best possible service to our clients.
Regards,
Haus Block Management
Thank you Brenton Steenkamp for helping…
Thank you Brenton Steenkamp for helping me arrange my fire door inspection appointment so quickly. Much appreciated
8 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Kavasha Kander,
Thank you for your kind review.
We're delighted to hear that Brenton was able to assist you promptly with arranging your appointment. We really appreciate you taking the time to share your experience.
Regards,
Haus Block Management
Brenton - the saviour
Brenton was a great help booking a a fire door safety check for me. Quick, easy communication!
8 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Fred Beckett,
Thank you for your review!
We're delighted to hear that Brenton was such a great help and made the booking process quick and straightforward. We really appreciate you taking the time to leave your feedback.
Kind regards,
Haus Block Management
Selina and McKyle have done a great job…
Selina and McKyle have done a great job over the last few months managing our estate, with clear communication with directors.
7 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear K Aston,
Thank you for taking the time to leave such a lovely review.
We're delighted to hear that you've had a positive experience working with Selina and McKyle. Providing clear communication and support is something we strive for, and we're pleased this has been reflected in your experience. We'll be sure to pass your kind comments on to both of them.
Regards,
Haus Block Management
Haus manages the Royal Crescent…
Haus manages the Royal Crescent building at New South Quarter, where we live, and our experience has been extremely disappointing.
The main entrance door to our building has been broken for months and no longer locks, allowing anyone to enter the building. This is a serious security risk for all residents. We've had parcels go missing and have noticed suspicious activity inside the building. We have even had to install a security camera outside our own front door because we no longer feel the building is secure.
As tenants, we have reported the issue multiple times through Haus's portal, and our landlord has also been chasing them for months. Despite numerous complaints, nothing has been done to fix the problem or provide residents with a clear update.
It's extremely frustrating that such a basic and important security issue has been ignored for so long. Residents deserve to feel safe in their own homes, and it is unacceptable for a building management company to leave the main entrance unsecured for months.
I would not recommend Haus based on our experience.
6 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Camilla Sikorske,
Thank you for taking the time to leave your review.
We are sorry to learn that you are dissatisfied with your experience.
We can confirm that the issue affecting the entrance door has been investigated and that replacement parts have been ordered. Due to the nature of the equipment required, these are not standard stock items and are subject to the manufacturer's lead times.
Whilst we appreciate the concerns you have raised, there is security present on site, and we are continuing to progress the required repairs as quickly as possible.
Thank you for your patience while this matter is resolved.
Regards,
Haus Block Management
Excellent customer service
Excellent customer service, efficient, and prompt replies, and very easy to deal with
2 juli 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Barry McLaughlin,
Thank you for your kind review. It is great to hear that you found our service efficient and easy to deal with. We appreciate you taking the time to share your feedback.
Regards,
Haus Block Management
Extremely disappointing experience.
What should have been a straightforward repair has turned into weeks of delays, poor coordination, conflicting information and a complete lack of accountability. We’ve had multiple contractors, postponed works and repeated failures in communication, leaving us to chase updates ourselves.
The latest repair was even cancelled because essential arrangements hadn’t been made in advance, resulting in yet another avoidable delay.
A formal complaint has now been submitted, and we will be pursuing compensation for the disruption and time this has cost us.
The handling of this case by Nicole, Jennie and senior management has been extremely disappointing. The lack of planning, poor communication, repeated cancellations and failure to take ownership have resulted in a level of service that falls well below what any leaseholder or tenant should expect.
26 juni 2026
Review zonder uitnodiging
Antwoord van Haus Block Management
Dear Dexter Langkilde,
We're sorry to read your review and appreciate that the ongoing leak has been frustrating.
As this relates to a leak originating from pipework within a privately owned apartment, the repair itself falls outside Haus' management responsibilities. Despite this, we have worked proactively to assist all parties throughout by coordinating access, arranging a specialist contractor to investigate and undertake the repair, submitting an insurance claim on your Landlord's behalf, and maintaining regular communication with those involved, including yourself, despite our usual point of contact being the Leaseholder or their letting agent.
Following the investigation, we obtained approval to instruct our contractor. However, at the Letting Agent's request, those arrangements were cancelled to allow their own contractor to undertake the works. When that contractor subsequently confirmed they were unable to complete the repair, we immediately re-appointed our contractor. Unfortunately, the works require the water supply to multiple apartments to be isolated, meaning advance notice must be given to affected residents before the repair can proceed safely.
We understand the disruption this has caused and remain committed to supporting all parties to ensure the repair is completed as quickly as possible.
Regards,
HAUS Block Management
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