Haus Block Management Reviews 

Brenton Steenkamp was really helpful arranging the fire door inspection for my flat.

Genavieve Williams, Senior Migration Coordinator, handled my portal registration and resident set-up from start to finish. Clear updates at every stage, no chasing needed, and a follow-up to confirm everything was working. A genuinely professional job that made settling into a new home much easier. Credit to Genavieve and to HAUS.

Excellent service and great customer care

I’ve had a really positive experience with HAUS Block Management. The team has always been professional, responsive and helpful, and it’s reassuring to know that any issues or queries are dealt with efficiently.

A special mention to Stef, who has been particularly helpful and consistently provided excellent customer service. She is friendly, approachable and always takes the time to understand the issue and help find a solution. It makes a real difference when you have someone who genuinely cares about providing a good service.

Overall, I’m very happy with HAUS Block Management and would happily recommend them.

Very kind assistance and very quick response to the problems the client met and together with the timely solution.
Also with my Thumbs up to Merlicia, the Assistant Property Manager

Andrea was really helpful regarding our post completion enquiries

Genavieve was very helpful and understanding in delaing with my request.

Selina Lam is always very responsive and helpful.

Brenton Steenkamp was speedy with his responses when arranging the fire door inspection for one of our properties.

Overall, I’ve been very happy with the building management team. They are generally quick to respond to any queries and are helpful in getting issues addressed. Communication has been good, and it’s reassuring to know that they are responsive when something needs attention. There is always room for improvement, but overall I’ve had a positive experience.

Brenton Steenkamp has been easy to communicate with. Very professional and friendly.

Genavieve provided excellent support throughout my enquiry. She was prompt in responding to my questions and consistently kept me informed. Unfortunately, this level of responsiveness is not always common, as it can often take others much longer to reply.

Genavieve was professional, proactive, and attentive to my needs. She ensured that matters were escalated when necessary, helping to achieve timely resolutions and maintain momentum. Her dedication to providing a high standard of service was evident throughout our interactions.

She is a real asset, and it would be fantastic to have more colleagues with her level of professionalism, responsiveness, and customer focus within the company.

Great service and support from Brenton!

I recently reached out for help on a health and safety matter. This was handled by Brenton Steenkamp who acted promptly to my request.
The responsiveness deserved this 5 star feedback.

Genuinely do not know how anyone could rate this company. Appalling service - our lift has been broken for over 5 months, have had repeated thefts and break ins from drug addicts due to broken CCTV and front door locks, bin store has repeatedly become a health and safety hazard and HAUS have refused to answer a single email from any of the owners; even going as far as arguing with a tenant that security was not their problem. Whole building looks neglected and run down, with the only ‘beautification’ being some hand scrawled floor numbers on the walls. Tenants have started moving out due to these ongoing issues.

Brenton always responds to emails in a timely manner and is always polite and helpful.

Honestly, one of the worst customer service experience's I've ever had. Avoid at all costs!

Haus manage the estate I live on, and control the parking rules. They contract UKCPM to manage the parking, but failed to inform them of bay allocation or which buildings could only have visitor permits. As such, I applied for and was given a resident permit, and informed by UKCPM I could park in any numbered bay on site (both over the phone and in email) by their team.

My car then had threatening notes left on it, before it was vandalised by another resident, who claimed I was parking in their spot.

I was then later informed by Nicole at Haus (when I first spoke to her she didn't actually know what the parking rules were), that apparently there are allocated bays, as a resident I cannot park on site, and that I needed to remove my car immediately. She did this by sending me a parking policy starting and dated that day, asking me to remove my car from the site. I had to chase Natalie multiple times to get responses to my emails, despite her telling me it was a priority.

I have as a result had to report the vandalism to my car and deal with police, feel unsafe on the site, and now sell my car. It's been a total nightmare. I then complained to Haus about this, and somehow they've come back and said apparently UKCPM had the rules all along, which is clearly a total lie and cover up.

The general mismanagement of Haus over the parking rules of the estate has been a total joke. You contracted a parking controller and failed to give them the rules/allocation of the estate. This would honestly be laughable if it hadn't been so stressful. At no point has any explanation been given for how this happened or any accountability taken.

If you are thinking about having them manage your estate and building - I would strongly recommend using another.

Having moved in to Palm House in March just wanted to give a big shout out to Stacey Morris and Cameron November. They have been amazing at helping out with many communal issues that had not been looked into by previous personnel. They are making waves to form a better maintained block.

I had a query and Brenton Steenkamp at Haus, was extremely helpful. He answered my questions clearly and resolved everything quickly and efficiently. Really pleased with the service and appreciate how promptly he dealt with everything.

Brenton Steenkamp was extremely efficient and effective in arranging a safety inspection for my property. His quick responses and clear instructions made it easy to coordinate between my tenant and the inspectors, and the entire process was smooth and effortless.

Great service from Brenton who was most helpful in sorting out an appointment slot for me at short notice