I dropped into the Chippenham branch with no appointment and was lucky enough to be seen straight away to discuss and order varifocals. I felt that all of my concerns were answered and they were fab a... Toon meer
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Lees wat reviewers zeggen
Customer service was above and beyond. My elderly mother needed an extra pair of glasses and was unable to go into the shop for choosing, sizing and fitting the glasses. Fran was able to find previous... Toon meer
Bedrijf heeft geantwoord
I had need to obtain a repair to a pair of sun glasses where the arm screw had fallen out. A warm welcome and immediate help to fix the arm and would certainly return in the future. Thanks for your k... Toon meer
Excellent customer service from the branch in Regent Street, Swindon. Which started when I phoned to make an appointment and then when attending the eye test. Staff were friendly and helpful and the o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Contactgegevens
31A The Brittox, SN10 1AJ, Devizes, Verenigd Koninkrijk
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Uitstekend
153 reviews
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Friendly efficient and professional…
Friendly efficient and professional service
7 augustus 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, Carole, for your kind feedback. We really appreciate you taking the time to leave a review, and we’ll be sure to share your comments with the team.
Very friendly team
Very friendly team, helpful and supportive. Very happy with the whole experience from start to finish, thank you
6 augustus 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for taking the time to leave such a kind review Mr Clarke. We’re so pleased you had such a positive experience with our team.
Your comments are very much appreciated, and we’ll be sure to pass them on to everyone at the practice.
Feel like a V.I.P
My most recent experience at Highworth Haines & Smith was at a very high standard of service and made me feel to be a very valued customer; making me like a V.I.P. The reception is always inviting and the staff are very plesant. During my eyesight examination all of my concerns were listened to carefully and a personalised solution was proposed to me to give me the best funtionality that I required for my personal and working enviornment needs. Their advice was exceptionally and they helped me explore their product range, filtering down what I required and what my taste was. They were patient with my decision making and showed a geniune interest in the style and fitting of the frames. It was exciting for both me and the staff in choosing the frames and lenses. I highly recommend using Highworth Haines & Smith for all your optician needs.
4 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for such a thoughtful review, James. It means a great deal to know that your experience with our Highworth team made you feel so valued and well looked after.
We’ll be sure to share your kind words with everyone at the practice. Thank you for your recommendation and for taking the time to leave such generous feedback.
Great service- thank you!
I’d like to say a huge thank you to the team for replacing my varifocal lenses after I rather foolishly left my glasses on the dashboard of my car during some very hot weather. The lenses were damaged, but thankfully the two-year lens warranty covered the replacement. The service was friendly, efficient, and hassle-free throughout. I really appreciate the excellent customer care and would highly recommend this opticians.
5 augustus 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for taking the time to leave such a lovely review. We’re really pleased we could help and make the whole process straightforward for you.
It’s great to know you felt so well looked after, and we really appreciate your recommendation.
Great service. Great customer experience.
My third pair of glasses from the Faringdon branch, staff are consistently friendly and helpful with a wealth of industry knowledge.
A large range of frames to suit even my fussiness.
And a great aftercare service.
I will be returning.
27 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your wonderful review. It means a great deal to know you've chosen Faringdon for your glasses time and again.
We're delighted you've had such consistently positive experiences with the team, and we'll be sure to pass your kind words on. We look forward to welcoming you back for your next visit.
Excellent service
Brilliant from my eye test to dispensing my glasses. The staff make you feel welcome and guide you through every step with patience and care.
24 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review. It's wonderful to hear you felt so well looked after throughout your visit.
Your kind words mean a great deal to the team, and we'll be sure to pass them on. Thank you for taking the time to share your experience.
Very helpful and kind when we went in…
Very helpful and kind when we went in for help with my daughter’s glasses that needed attention! Thank you.
23 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review. We're so pleased we could help with your daughter's glasses.
We'll be sure to pass your kind words on to the team. Thank you for taking the time to share your experience.
Knowledgeable and friendly staff
Knowledgeable and friendly staff. No hard selling a product I didn't want. Excellent value for money. I would highly recommend.
9 juni 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for taking the time to leave us a review. It's wonderful to hear you felt well looked after and were able to make the right choice without any pressure.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with the team. We hope to see you again soon.
Lovely people very kind and considerate.
While on holiday I broke my glasses. I didn’t have a spare with me so I called in at the first optician I found. This happened to be Haines and Smith in Chichester.
They were lovely people, very welcoming and helpful. I was asked to go back an hour. On my return I found they had repaired my glasses and polished them.
I asked the charge and they refused to take anything for doing the work.
23 juni 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review. We're so pleased we could help when you found yourself in a difficult situation whilst away from home.
We think you may have meant our Cirencester practice, and we're delighted the team were able to repair and polish your glasses so quickly. We'll be sure to pass your kind words on to them.
We hope you enjoyed the rest of your holiday!
You made my day
Rachel literally made my day at haine & smith opticians today, what a lovely lady. She fixed my sunglasses and was happy for a hug as payment. Thank you again.
Rachel went above and beyond, I’d recommend this independent buisness to anyone wanting to experience such lovely and caring customer service.
20 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your wonderful review. It's lovely to hear Rachel made such a positive difference to your day.
We'll be sure to pass your kind words on to Rachel. Thank you for supporting your local independent optician and for taking the time to recommend us.
The staff are really friendly and…
The staff are really friendly and helpful. The appointment was on time and efficiently carried out.
What's not to like!
17 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review. We're delighted everything ran smoothly and that you had such a positive experience with our team.
It's wonderful to know we got things right. Thanks again for taking the time to leave us a review.
Support local business
The staff were very knowledgeable, friendly and helpful. Got an amazing pair of glasses. Lovely to support local businesses.
Thank you.
6 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review. It means a great deal to know you enjoyed your experience with us, and we're especially grateful for your support as an independent local business.
We'll make sure your kind comments are passed on to the team. Thank you for recommending us.
Great people, great company
Great people, and service was excellent. Highly recommend this company. Thank you Calne branch.
18 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We're delighted you had such a positive experience with our Calne team.
We'll be sure to pass your lovely comments on to everyone there. Thank you for recommending us.
Customer service the way it should be done
The service I received from the shop in malmesbury was better than good. It was exceptional. I took a pair of sunglasses in for the lenses too be changed.
Nothing was too much trouble. They sent them away to be professionally replaced. The glasses came back with the work done, glasses sparkling, and to top it off, no charge.
Exceptional, and a master class in how to treat a customer
Thank you
16 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for such a wonderful review. It means a great deal to hear that our Malmesbury team made such a positive impression and went the extra mile to help.
We'll be sure to share your kind comments with the team. Thank you for taking the time to leave such thoughtful feedback.
Took my glasses in to mended today
Took my glasses in to be mended today. They were fixed quickly with no charge. Friendly efficient lady on reception.
14 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We're so pleased we could get your glasses sorted quickly for you, and it's lovely to hear our team looked after you so well.
We'll make sure your kind comments are passed on. Thank you for taking the time to leave us a review.
My sunglasses arm had come away and…
My sunglasses arm had come away and Elle in the Cirencester store went over and beyond to fix it! So grateful! Thank you for your amazing service Elle.
14 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review. We're delighted Elle was able to help and get your sunglasses repaired for you.
We'll be sure to pass your kind words on to her and the Cirencester team. Thank you for taking the time to share your experience.
Great Opticians
Needed glasses repairing, which was completed in minutes by a very professional and competent optician. The reception staff were lovely.
14 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We're so pleased we could get your glasses repaired quickly and that you had such a positive experience with the team.
We'll be sure to pass your lovely comments on to the team. Thank you for taking the time to recommend us.
Called in as a non Haine Smith customer…
Called in as a non Haine Smith customer needing several adjustments to my dreaded Flexon specs. Staff could not have been more attentive or helpful. Made several alterations going back and forth, replaced nose pads and did a thoroughly professional job. My regular optician is in Taunton although I have no hesitation in recommending this team. Thank you very much indeed.
9 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for taking the time to leave us such a lovely review.
We're delighted the team was able to get your glasses feeling comfortable again. It's always a pleasure to help, whether your glasses came from Haine & Smith or elsewhere.
Thank you for your recommendation – we'll be sure to share your kind words with the team.
Extremely helpful
Extremely helpful, delighted to recommend, will use again - thank you!
8 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We’re really pleased we could help, and we greatly appreciate your recommendation.
We look forward to welcoming you back again in future.
Elle (Cirencester) was incredibly kind…
Elle (Cirencester) was incredibly kind and welcoming today- sorting out my elderly father's glasses quickly and professionally. Thank you for your lovely manner - such great customer service.
4 juli 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review. We’re so pleased Elle was able to help and make you both feel welcome.
We’ll be sure to pass your kind words on to her and the Cirencester team.
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