I dropped into the Chippenham branch with no appointment and was lucky enough to be seen straight away to discuss and order varifocals. I felt that all of my concerns were answered and they were fab a... Toon meer
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Lees wat reviewers zeggen
I had need to obtain a repair to a pair of sun glasses where the arm screw had fallen out. A warm welcome and immediate help to fix the arm and would certainly return in the future. Thanks for your k... Toon meer
Customer service was above and beyond. My elderly mother needed an extra pair of glasses and was unable to go into the shop for choosing, sizing and fitting the glasses. Fran was able to find previous... Toon meer
Bedrijf heeft geantwoord
Excellent customer service from the branch in Regent Street, Swindon. Which started when I phoned to make an appointment and then when attending the eye test. Staff were friendly and helpful and the o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Contactgegevens
31A The Brittox, SN10 1AJ, Devizes, Verenigd Koninkrijk
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Uitstekend
152 reviews
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Excellent customer service
Had a fantastic experience in Chippenham Haine & Smith getting lenses fitted in my new sunglasses. The opticial advisor was incredibly knowledgeable and handled my sunglasses frame and the lenses with care. Both of the ladies were very thorough and didn't push for unnecessary sales. Excellent customer service. Thank you
18 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your wonderful feedback.
We’re delighted to hear you had such a positive experience with the team in Chippenham. Your comments about the care, knowledge and service you received are greatly appreciated, and we’ll be sure to share them with the team.
Polite and friendly staff
Polite and friendly staff. I took my damaged sunglasses in which they repaired FOC for me. Couldnt ask for more.
18 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, David, for your kind feedback.
We’re really pleased we could help with your sunglasses, and it’s lovely to hear you found the team polite and friendly. Your comments are very much appreciated and we hope to see you again.
Wonderful humans!
I popped into the Calne branch to be a be cheeky and ask whether i could have the arms on the glasses I already owned re shaped to fit better. The two ladies in there were amazing and so friendly. Made me aware that I was doing it at my own risk, which was no problem at all. Did a wonderful job and my glasses no longer threaten to fall off my face!
14 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much, Emily. “Wonderful Humans” has certainly made us smile!
We’re delighted the team at Calne could help, and it’s great to hear your glasses are now fitting comfortably again. Your lovely feedback means a great deal to us.
Eye test and New glasses .
Very professional team Great personal care Great efforts by all involved.
13 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, Chris, for your kind feedback.
We’re delighted to hear you had such a positive experience with the team, and your comments are very much appreciated. We look forward to welcoming you again in the future.
Careful and thorough eye exam followed…
Careful and thorough eye exam followed by excellent fitting
7 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind feedback.
We’re really pleased to hear you had such a positive experience, and your comments are greatly appreciated. We look forward to welcoming you again in the future.
Outstanding eye exam the most thorough…
Outstanding eye exam the most thorough I have ever had!
As a diabetic I need to have an optician I can trust to pick up any problems.
All the staff at Pewsey Haines and Smith welcoming and caring.
Definitely recommend!
8 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much, Nicola. Your review has absolutely made my day!
We’re delighted to hear how positive your experience was at our Pewsey practice, and your trust in our team means a great deal to us. Thank you for your recommendation and kind words about the staff. We’ll be sure to share your feedback with the whole team.
Great choice of frames
Calm atmosphere to choose new glasses, helpful staff and a great choice of frames.
1 april 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, Tessa, for your lovely feedback.
We’re delighted to hear you enjoyed the calm atmosphere and found the team helpful during your visit. Your comments are very much appreciated, and we look forward to welcoming you again in the future.
Really friendly staff
Really friendly staff, detailed eye examination and explained all the details of the costs involved.
31 maart 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind feedback.
We’re really pleased you had a positive experience, and your comments are very much appreciated. We look forward to seeing you again.
Efficient & helpful service as always.
Efficient & helpful service as always.
30 maart 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your continued support.
We’re delighted to hear you consistently receive efficient and helpful service — it means a great deal to the team.
Had an issue with my eye
Had an issue with my eye, went in to enquire and was seen straight away. Excellent service from everyone involved.
26 maart 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind feedback.
We’re really pleased we could see you promptly and that you had a positive experience with the team. We hope everything is well with your eye, and we look forward to seeing you again.
Fanatic service
Took my elderly father to have an eye test. He has bad mobility and staff were so helpful getting him in and out of chair. They were very patient with my dad and so kind and helpful. I was so impressed with the service my husband and I will be having our eyes tested there from now on.
19 maart 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your kind feedback.
We’re really pleased we could support you and your father, and it means a great deal to hear that the team made a positive difference to your visit.
We truly appreciate your trust in us and look forward to welcoming you again.
Free repair
I was in Malmesbury in a local newsagent’s today when my glasses fell apart. It was very frustrating as I was trying to choose a birthday card. I looked up the high street ‘ saw a branch of Haine & Smith. I popped in & a very friendly & helpful gentleman replaced a screw that had fallen out - restoring them to good as new condition. It only took a few minutes whilst I waited & he didn’t charge me a penny. How good is that?
Thank you kind sir & well done H&S 👍😊
20 maart 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for taking the time to leave such a kind review.
We’re really pleased we could help when you needed it — and it’s great to hear the team made such a positive impression.
Your feedback means a great deal to us, and we hope to see you again in the future.
Antwoord van Haine & Smith Opticians
Thank you for your kind feedback.
We’re really pleased you found the team welcoming and knowledgeable. We look forward to seeing you again soon.
Helpful and friendly
I very helpful and friendly person fixed my glasses. Thank you so much!
16 maart 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for taking the time to leave us a review. We really appreciate it.
We’re so pleased we could help with your glasses. We look forward to seeing you again.
Tip-top Optic
From eye-test to being equipped with new glasses, this was a very positive experience.
I was reassured, listened to, and very professionally looked after throughout.
Having diagnosed my optic needs, I was guided through what could have been a bewildering array of frames, so that it all felt easy and stress-free.
Thank you, all the Haine&Smith team
12 maart 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely feedback.
We’re delighted you had such a positive experience, and your comments mean a great deal to the whole team.
We look forward to welcoming you back anytime.
Excellent customer service from the…
Excellent customer service from the Calne Heine@Smith today who had been looking after us for over 7 years.
3 of us wear glasses and they are lovely every time we go in.
Chippenham branch just as good.Thank you all.
12 maart 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind feedback and for your continued support over the years.
We’re delighted to hear you’ve had such positive experiences with both our Calne and Chippenham teams. Your comments mean a great deal to us all.
Great service always very helpful
Great service always very helpful
26 februari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We’re really pleased to know you consistently have a positive experience with us.
We appreciate your support and look forward to seeing you again soon.
Knowledgeable, Kind and thorough
My daughter had a double appointment for an eye test and also a colour test to see whether she needed tinted glasses.
The staff were so knowledgeable, thorough, helpful and just so lovely.
THE BEST HAINE & SMITH we have been to.
I honestly can’t thank you all enough for all you did for us.
26 februari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your incredibly kind words. We’re delighted your daughter’s appointment went so well and that you both felt so well looked after.
Your feedback truly means a great deal to the team, and we’re very grateful you took the time to share it. We look forward to seeing you both again.
All so helpful throughout the process
All so helpful throughout the process. From the puffy test to eye test and choosing glasses.
23 februari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind review. We’re really pleased you felt supported at every stage of your visit.
Your feedback is greatly appreciated, and we look forward to seeing you again in the future.
I am a returning customer to H n S in…
I am a returning customer to H n S in Faringdon. I had a thorough eye test and ordered a new pair of spectacles.
All the staff were friendly, approachable and informative. There was even an offer of coffee. A great place to have your eyes seen to. Highly recommended.
23 februari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for coming back to see us and for taking the time to leave such a kind review. We’re delighted you had a positive visit to our Faringdon practice and felt well looked after throughout.
Your recommendation means a great deal to the whole team. We look forward to welcoming you again soon.
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