I dropped into the Chippenham branch with no appointment and was lucky enough to be seen straight away to discuss and order varifocals. I felt that all of my concerns were answered and they were fab a... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Customer service was above and beyond. My elderly mother needed an extra pair of glasses and was unable to go into the shop for choosing, sizing and fitting the glasses. Fran was able to find previous... Toon meer
Bedrijf heeft geantwoord
I had need to obtain a repair to a pair of sun glasses where the arm screw had fallen out. A warm welcome and immediate help to fix the arm and would certainly return in the future. Thanks for your k... Toon meer
Excellent customer service from the branch in Regent Street, Swindon. Which started when I phoned to make an appointment and then when attending the eye test. Staff were friendly and helpful and the o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Contactgegevens
31A The Brittox, SN10 1AJ, Devizes, Verenigd Koninkrijk
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Uitstekend
153 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
I am a returning customer to H n S in…
I am a returning customer to H n S in Faringdon. I had a thorough eye test and ordered a new pair of spectacles.
All the staff were friendly, approachable and informative. There was even an offer of coffee. A great place to have your eyes seen to. Highly recommended.
23 februari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for coming back to see us and for taking the time to leave such a kind review. We’re delighted you had a positive visit to our Faringdon practice and felt well looked after throughout.
Your recommendation means a great deal to the whole team. We look forward to welcoming you again soon.
The ladies in the opticians were all…
The ladies in the opticians were all very helpful and confirmed what I kind of already knew! I needed glasses 😂
From start to finish they were very professional and attentive and answered any questions I had. These are my first glasses so there were a couple.
Going through the process they explained everything very clearly and took their time with me when it came to selecting my frames and types of lenses for my glasses.
I recommend them to anyone.
5 februari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you very much for your thoughtful review. We’re so pleased your first glasses experience was such a positive one and that the team helped you feel confident and well informed throughout.
Choosing frames and lenses can feel like a big decision, so it’s great to know you felt supported. We really appreciate your recommendation and look forward to seeing you again.
I have been going to these opticians…
I have been going to these opticians for now well over 20 years and the service has always been very professional extremely helpful kind and understanding and very knowledgeable....I will definitely continue to go to thes opticians
18 februari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your continued loyalty and for taking the time to leave such a kind review. It truly means a great deal to us that you’ve trusted us with your eye care for over 20 years.
We’re very grateful for your support and look forward to welcoming you for many more years to come.
I had a wonderful experience with haine…
I had a wonderful experience with haine and Smith. The trainee optician was excellent, very friendly and thorough. I usually find choosing glasses the most difficult part but this time with Jessica's expert help and knowledge of colour and style and couldn't be more pleased with my new blue glasses. Thank you so much.
7 februari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your kind review. We’re delighted to hear you had such a positive visit and that Jessica was able to help you feel confident in your choice.
We’ll be sure to pass your lovely comments on to her and the team.
I highly recommend Haine & Smith
I highly recommend Haine & Smith, Marlborough. Over the last two years, they have been incredibly supportive while I have been managing some ongoing eye issues. They are always responsive, provide prompt referrals and offer valuable help between my hospital visits. A fantastic local team you can rely on.
30 januari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your continued trust and for taking the time to share this. Supporting patients through ongoing eye health needs is something we take very seriously, so it means a great deal to know you feel able to rely on us.
I’ll make sure your kind words are passed on to the Marlborough team — they will really appreciate the feedback. We look forward to continuing to support you.
Excellent service from Haine and Smith
What amazing staff in Marlborough Haine and Smith store. From the moment I walked in, I was greeted by friendly, welcoming staff. The whole experience is explained clearly, you are valued as a customer and there is no rush. The optician and contact lens specialist made me feel relaxed, informed and answered all my questions. It made going for a sight test an experience rather than just attending an appointment. Thank you!!
20 januari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your lovely review. We’re especially pleased that your visit felt like more than just a routine appointment...that’s exactly what we aim for. Creating a relaxed, interesting, personal and thorough experience really matters to us, so your words are wonderful to read.
We’ll be sure to share your feedback with the Marlborough team.
Kindness and professionalism above and beyond. I am not a regular patient of Haine and…
I am not a regular patient of Haine and Smith - I was on holiday. I passed Westbury shop when I had severe blepharitis. Receptionist Jay was very kind and took me seriously and treated me with much respect. Optician Liz happened to come through and recommended very good treatment and advice. They could not have been nicer or more professional. If I lived regularly in Westbury, I would definitely be a regular customer! Thank you very much to all.
22 december 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for taking the time to leave such a kind review. We’re really pleased that Jay and Liz were able to help you when you needed it most, especially while you were away from home.
We hope you’re feeling much better now, and thank you again for your lovely words.
Outstanding service.
Popped into Warminster branch to see if my lenses could be switched in the existing frame (not purchased from H&S). 5 mins later all done - no charge but profuse thanks from me. Outstanding service and spotted my next pair whilst waiting. Thank you so much ladies.
6 januari 2026
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your kind words. We’re really pleased we could help and get your lenses sorted so quickly. It’s always our aim to make things as easy and stress-free as possible, whether or not the glasses were purchased with us.
We look forward to welcoming you back soon.
Highly Recommended
I have used the Highworth practice for many years and have never had any issue to complain about. All the staff are friendly and helpful. There is a good range of glasses for all budgets and their contact lens care is 2nd to none. You cannot go wrong using Haine & Smith in Highworth.
28 november 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind recommendation and for your continued support over the years.
We’re really pleased to hear you’ve consistently had positive experiences with the team at our Highworth practice. Your feedback is greatly appreciated.
Antwoord van Haine & Smith Opticians
Thank you for your kind feedback.
We’re very pleased to hear that you found the service compassionate and professional.
Very good optician on the day
Very good optician on the day - 4ht November 2025 - standing in for my regular optician, Rachel Bath who in unwell.
A thorough examination of my ability to read the chart with and without my reading glasses with good results.
Also a thorough exam of both eyes under the very bright lights showed me that all was well in both eyes.
My reading glasses were cleaned and adjusted too which is helpful.
Many thanks for a good visit
4 november 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, Mike, for your kind feedback.
We’re really pleased you had a positive visit and felt well looked after. Your comments are much appreciated, and we look forward to seeing you again in the future.
If your glasses need any adjustments in the future, please feel free to pop in and see us.
Excellent personal service
Excellent personal service, such friendly and helpful staff. Good selection of frames, that I ended up buying two pairs! A very happy customer.
3 oktober 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your kind words! We're so pleased to hear you received such helpful service and found a pair (or two!) of frames you love. We really appreciate you taking the time to leave us a review.
Sunglasses adjustment
Chloe happily made some adjustments to my new sunglasses with no charge.
Very helpful and professional service thank you.
24 september 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Apologies for the delay in responding, and thank you for taking the time to leave a review.
We’re really pleased you had a positive experience, and we’ll make sure your kind words are shared with Chloe and the team. We hope to see you again soon.
Kindness I won’t forget.
I visited the store in Trowbridge today and was warmly welcomed by Chloe. Chloe listened to my request and was visibly happy to assist me. No names mentioned, but I went to another shop who turned me away because the spectacles were not purchased from them. I was horrified to hear this in this day and age. Chloe, you are a gem. Thank you.
22 september 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your kind words! We're so pleased Chloe could make a positive difference to your visit, we'll be sure to pass on your lovely feedback.
My experience was amazing from start to…
My experience was amazing from start to finish.
Very friendly , helpful people nothing was too much trouble .
Everything was explained clearly at every stage of my appointment
18 september 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thanks so much for your lovely feedback! We're really glad to hear you felt supported and well looked after during your visit. Hope to welcome you back again soon!
Popped in to have my glasses mended…
Popped in to have my glasses mended this morning. Speedy service.
5 september 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for popping in and for your kind words! We're really pleased we could help get your glasses sorted quickly. If you ever need us again, we're here to help.
Antwoord van Haine & Smith Opticians
Thank you for your kind words! We're so pleased you found our service friendly - that's exactly the experience we aim to provide every patient, every visit. If there's anything else we can do to help, just let us know. We hope to see you again soon!
Excellent service
Always a friendly welcome at the Corsham branch where I visited yesterday to collect new specs for using computer.
Many thanks indeed.
Derek
27 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Derek,
Thank you for your kind review. We’re delighted the Corsham team could provide a friendly welcome and help with your new computer specs. Pop in any time for an adjustment, a spec clean, some advice, or just a chat.
Best regards,
The Haine & Smith Team
Always so helpful whenever i go in
Always so helpful whenever i go in. Always such warm and friendly service too. Been going for years and years, always go above and beyond to ensure I am not 100% happy! Big shout out to Lucy in Cirencester 🩷
11 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Ruby,
Thank you for your thoughtful review. We’re delighted to hear you’ve had such positive experiences over the years, and we’ll be sure to share your kind words with Lucy and the Cirencester team.
Best regards,
The Haine & Smith Team
shout out to lucy in cirencester
cirencester haine and smith is the place to be!! family of 5 and have been coming here for 20 years, we even pop in for a catch up. love to you all, thank you for your service !
28 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Cleo,
Thank you for your kind words and for trusting us with your family’s eyecare over the past 20 years. We’ll make sure Lucy and the Cirencester team see your lovely feedback.
Best regards,
The Haine & Smith Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.