I dropped into the Chippenham branch with no appointment and was lucky enough to be seen straight away to discuss and order varifocals. I felt that all of my concerns were answered and they were fab a... Toon meer
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Lees wat reviewers zeggen
Customer service was above and beyond. My elderly mother needed an extra pair of glasses and was unable to go into the shop for choosing, sizing and fitting the glasses. Fran was able to find previous... Toon meer
Bedrijf heeft geantwoord
I had need to obtain a repair to a pair of sun glasses where the arm screw had fallen out. A warm welcome and immediate help to fix the arm and would certainly return in the future. Thanks for your k... Toon meer
Excellent customer service from the branch in Regent Street, Swindon. Which started when I phoned to make an appointment and then when attending the eye test. Staff were friendly and helpful and the o... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Haine & Smith Opticians is an independent chain of opticians with 20 practices in and around Wiltshire. Since 1975, we’ve been dedicated to delivering bespoke eyecare, priding ourselves on earning the lifetime loyalty of our patients. We provide both NHS and private eye examinations, and offer a wide range of spectacles and contact lenses to suit all styles and budgets, including premium designer frames known for their exceptional quality. We also offer hearing care services, including free hearing assessments, delivered with the same personal approach our patients expect. Our mission is simple: Expertly delivering bespoke eyecare to our region, earning lifetime loyalty since 1975. With over 50 years of experience, we continue to focus on long-term relationships, ensuring that each patient receives a personal and professional service tailored to their needs. We go above and beyond to create an exceptional patient experience, from thorough eye tests and hearing assessments to expert advice on the best eyewear and hearing solutions. At Haine & Smith, we’re proud of our local high street presence, our commitment to quality care, and our reputation as a trusted provider of eyecare and hearing care throughout the Wiltshire region.
Contactgegevens
31A The Brittox, SN10 1AJ, Devizes, Verenigd Koninkrijk
- 01672513686
- info@haineandsmith.co.uk
- haineandsmith.co.uk
4,9
Uitstekend
153 reviews
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Five Star Service ⭐️
Lovely staff and customer service, helped me find my perfect glasses i love themm. 😊
They also helped me find a good payment plan so i can easily and efficiently balance my outgoings. 😁
I definitely recommend this company. 😄
13 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Abbey,
Thank you for the sparkling review! We’re so happy you found glasses you love. Enjoy your new specs - we can’t wait to see you again soon. 🤩
Best wishes,
The Haine & Smith Team
Top Service Thank You
You are made to feel welcome as soon as you enter the shop & everybody smiles. My appointment was on time, and nothing was too much trouble. Pardeep, my optician, is just truly amazing and takes her time to explain everything clearly & concisely and discusses my options without any pressure. I believe that I get excellent care and attention and always leave feeling my eyes are being well looked after.
20 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi David,
Thank you for your wonderful feedback! We’re thrilled you felt so welcomed and well looked after, and we’ll be sure to share your kind words with Pardeep - she’ll be delighted to hear them.
Best wishes,
The Haine & Smith Team
Extremely pleased.
As always, they were meticulous helping me choose a new pair of glasses. Less than a week later new specs arrived and after a little fine adjustment I was extremely pleased with them. You can buy cheaper but you can't buy better. I wouldn't go anywhere else.
23 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Pete,
Thank you for the fantastic review—and we love that line, “You can buy cheaper but you can’t buy better.” We might have to borrow it! We’re so pleased you’re happy with your new specs and the care you received.
Best wishes,
The Haine & Smith Team
Would recommend Haine & Smith
Been with Haine &Smith at Malmesbury for over 25 years. Always professional. My daughter and husband also get their glasses/lenses from them. Very happy with them and would recommend.
19 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Clare,
Thank you so much for your loyalty over the past 25 years - it really means the world to us. We’re delighted that your whole family trusts the Malmesbury team for their eyecare, and we look forward to looking after you all for many more years to come.
Best wishes,
The Haine & Smith Team
I brought in a pair of Oakley…
I brought in a pair of Oakley sunglasses where the screw had come out and was lost
The lady went out of her way to find something to mend them for me couldn't of been more helpful
21 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Clare,
Thank you for your kind words! We’re so pleased our team could get your Oakleys back in action. We’d love to welcome you again whenever you need a check-up or just a quick glasses tune-up - our door’s always open.
Best wishes,
The Haine & Smith Team
Haine and Smith Cirencester have been…
Haine and Smith Cirencester have been so helpful and accommodating to me when coming back to them. They are always so friendly and know exactly how to help, highly recommend!
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Abigail,
Thank you for the wonderful feedback! We’re delighted the Cirencester team could be so helpful and welcoming - your recommendation means a lot to us.
Best wishes,
The Haine & Smith Team
Malmesbury Branch has Amazing staff
Malmesbury Branch has Amazing staff - popped in to ask if they could put a replacement screw into my glasses after the lens fell out - they completely fixed my glasses and tightened up all the other screws which had become loose. then offered to tighten up my spare glasses - I am so grateful for their help at the Malmesbury High St branch team today
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Vanessa,
Thank you for such a lovely review! We’re so pleased the Malmesbury team could get your glasses sorted and even give your spare pair some extra TLC. We’ll be sure to share your kind words with them.
Best wishes,
The Haine & Smith Team
LOVE YOU ALL
just 10/10 experience every time. staff are wonderful, customers are lovely, everyone is so friendly and happy to be here. hell yeah 😍 love you all xx
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Lola,
Wow - what a review! You’ve made our day. We love having you with us and we’ll keep working to make every visit a 10/10 (and a little bit of “hell yeah” 😄).
Big thanks,
The Haine & Smith Team xx
Very thorough and patient examination…
Very thorough and patient examination at the Cirencester branch. Not hurried and well explained by friendly people.
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your kind words! We’re so pleased the Cirencester team gave you a thorough, unhurried examination and a friendly welcome. Feel free to call in any time - even if it’s just for advice or a quick chat.
Best.opticians.ever.
Great customer service, amazing staff, long time customers, very accomodating of needs and they always go above and beyond. We even stop in sometimes just for a catch up, love you guys xx
18 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Best.review.ever! Thank you for the lovely words and for always brightening our day when you drop in. You are always welcome :)
Friendly helpful expert local services
It is easy to forget these days how important it is to have fantastic shops and services on the high street, and this is especially true of having a fab opticians! I had been finding that annoyance of sunglasses that had stretched over time and were constantly slipping down my nose. I popped into Haines and Smith of Tetbury and the team couldn't have been kinder and more helpful. For 2 pairs of sunglasses they tightened up and reshaped the arms for a snugger fit and even gave them a clean for me! All of this was a complimentary service and why it's important to support local businesses. Many thanks!
15 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for such a thoughtful review! We’re delighted the Tetbury team could help tighten and clean your sunglasses and give you a great experience. Your support for local businesses means a lot to us.
Very pleased with he service
7 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Hi Kevin,
Thank you for the great review - we’re so glad you were pleased with our service!
Brilliant service
From the moment I went into the shop I was greeted by a friendly face, everyone made me feel at ease.Laura was very helpful and honest with helping me choose my new glasses and even some swimming goggles.I would like to thank them all for their professionalism knowledge and friendliness.Please ensure that these ladies know they are a huge asset to Haines and Smith Opticians,many,many thanks,
Liz Hughes 🙂
7 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for your lovely review! We’re so pleased Laura and the team made you feel welcome and helped you find just what you needed. We’ll be sure to share your kind words with them.
Very friendly and professional service
I visited the Trowbridge branch this afternoon and I was given the best customer service by Chloe and Kerry! Honestly, I don't often leave reviews but their knowledge and support meant that I left as a happy customer!
Thank you so much, ladies, I'll be back for sure.
5 augustus 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much, Judit! It’s wonderful to hear you had such a positive experience at our Trowbridge branch. We’ll make sure Chloe and Kerry see your kind words - they’ll be delighted! Looking forward to welcoming you back again soon.
Very helpful
Very helpful, good advice and good quality products
31 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you, David! We’re so pleased to hear you found our team helpful and appreciated the advice and products. Your support means a lot to us.
Very friendly and accommodating staff…
Very friendly and accommodating staff ensuring I was 100% satisfied before walking out with my glasses.
31 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you so much for your kind feedback! We’re delighted to hear you felt fully satisfied with your glasses before leaving — that’s exactly what we aim for.
Welcoming and helpful. Thank you 🙏🏻
They kindly fixed my favorite sunglasses after I sat on them 🥴 and really thought they wouldn’t survive. Welcoming and lovely staff. Thank you 👏👏
29 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
We’re so glad your favourite sunglasses survived! Thank you for the kind words, we’ll be sure to pass them on to the team. You’re welcome back any time. 🕶️🙂
Quick and efficient
I rushed into the Corsham branch of Haine and Smith when the arm had broken off my glasses shortly before I had to leave for Wales. The staff were calm, kind and professional and quickly repaired my glasses.
23 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thanks, Janet, we’re so pleased we could help in time! The Corsham team will be glad to know their calm and professional care made a difference. We hope Wales was wonderful!
The staff were brilliant.
24 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thanks so much for your kind words, Paul! We’re really glad to hear the team made a great impression.
Excellent service by all
Excellent service by all. Ann at my local shop in Corsham is absolutely lovely.
23 juli 2025
Review zonder uitnodiging
Antwoord van Haine & Smith Opticians
Thank you for the lovely review, Julie! We’re so pleased to hear you’ve had such a great experience with our Corsham team – we’ll be sure to pass on your kind words.
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