From start to finish, every member of staff at the Rugby branch of Heart of England were kind, considerate and compassionate. It was such a difficult time for us a family yet everything was handled... Toon meer
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From start to finish of an obviously emotional time heart of England co op funerals have been amazing. In the main we dealt with Jordan who listened and advised my brother and I throughout the entire... Toon meer
We used the Co-op for my husband’s funeral. From start to finish the team were absolutely brilliant, all our wishes were done with consideration, initially we made contact with Olivia who listened an... Toon meer
Bedrijf heeft geantwoord
We would like to thank Sam and the entire team for their guidance and help. We cannot praise everyone there enough for their calm presence and patience whilst taking us through the most heartbreakin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
The Heart of England Co-op Funerals has always been committed to providing client families and their loved ones with the best possible level of care and support during a difficult time. Our colleagues are professionally trained to the highest standards. They understand the needs and feelings of the bereaved and the importance of spending time helping families to plan a funeral that truly reflects the life of an individual. In order for us to maintain the highest level of quality care and to continue improving our services, we have created five commitments that we will follow rigorously and strive to live up to ... #1. We’re available 24 hours a day, 7 days a week, so you’ll always have someone to talk to. #2. Every step of the way, we’ll explain all the options available to you. We’ll give you all the time you need to feel confident about making the right choices for you. Together we can create a completely unique and personalised service – the way you want it to be. #3. We will listen carefully to what you and your family want and offer a complete choice and flexibility in your arrangements. #4. Throughout, we’ll keep you fully informed of exactly what you can expect from us. All our documentation will be written in plain language and our estimate will outline charges in a fair and straightforward way. #5. We know our service can only be as good as the people who look after you and your family. That is why we continually invest in our people to provide a professional, respectful service. We ensure that our people have access to regular and ongoing training and accredited professional qualifications and we only recruit people who can demonstrate the behaviours required in our business.
The National Association of Funeral Directors
Code of Practice
We are proud to be members of the National Association of Funeral Directors (NAFD), who are the largest and most inclusive representative body for the UK funeral profession, the NAFD supports its members in delivering high standards of care for those who have died and provides bereaved people with information and assurance to help them choose a compassionate, professional and experienced funeral director that they can trust.
Established in 1905, the NAFD represents the entire spectrum of funeral directing businesses, including independent and family-owned firms, co-operatives and major funeral groups, NAFD represents more than 4,100 UK funeral homes, as well as international firms and suppliers to the sector – providing advice, advocacy, education and support to help them meet the highest professional standards.
Contactgegevens
Whittle House, Foleshill Enterprise Park, Courtaulds Way, CV6 5NX, Coventry, Verenigd Koninkrijk
- 02476254859
- headoffunerals@heartofengland-coop.co.uk
- heartofenglandcoopfunerals.co.uk
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I have used Heart of England for both…
I have used Heart of England for both my parents. The service offered is excellent and the attention to detail is 5 star.
Thanks to Emma for making a difficult time less stressful and your care and compassion throughout the process.
16 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Hannah,
Thank you for taking the time to leave us your feedback and in particular your kind words about Emma.
I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Thank you to Amy and Emily
Massive thank you to Amy and Emily at the Co-op Foleshill branch. They were very professional, caring and went the extra mile in making sure we gave my dad the perfect send off. No request was ever too much and they were accommodating to our requests. What was a stressful time was eased through solutions they would offer so that the funeral could take place within a certain time frame. Thank you again.
23 juli 2026
Review zonder uitnodiging
Antwoord van Heart of England Co-op Funerals
Dear Hitesh,
Thank you for taking the time to leave us your feedback and in particular your kind words about Amy and Emily. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Even though we had direct cremation we…
Even though we had direct cremation we were very comfortable with how we were treated and the care they gave to my dad while he was with them
17 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Jackie,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
I was treated with compassion
I was treated with compassion, respect & understanding.
I was well informed throughout , and guided through the funeral arrangements.
Any questions or concerns I had were answered on the same day.
10 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Sheila
,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
My mum passed away 23/6/26
My mum passed away 23/6/26. My mum had paid for her own funeral years ago. I first went into the Nuneaton CO-Op funeral Parlour. We met Emma. On leaving we knew my mum would be taken care of. All the staff were always kind. It's something you need without realising it. Emma had Tara the Celebrant do the service and they are a double act. Excellent.
16 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Robert,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time and in particular your feedback about Emma and Tara.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Example of a great team
We were going to visit three different funeral directors for Wendy with The Heart of England Daventry being the first. From just walking in off the street Michelle was fantastic and supportive for the family. When we left we didn’t bother with the other directors and chose to stick with option one. We cannot state highly enough how great, supportive and empathetic Michelle was for the family and no matter what time of day we walked in off the street to discuss things she was always free. This was followed by the service where the vehicle team headed by Leah? were again fantastic, as well as the Celebrant, Adrianne, who looked after the service. The family appreciated the help and guidance from all involved and guided us through the process with kindness and respect for Wendy. Brilliant and thank you.
9 juni 2026
Antwoord van Heart of England Co-op Funerals
Dear Steve,
Thank you for taking the time to leave us your feedback, and in particular your kind words about Michelle and Leah. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Very grateful for the kindness
Very grateful for the kindness and sympathetic way Michelle treated us while making arrangement's for my husband’s funeral. The funeral itself went well and very smoothly
15 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Janis,
Thank you for taking the time to leave us your feedback, and in particular your kind words about Michelle. I am so glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Everyone was so thoughtful and…
Everyone was so thoughtful and understanding. It is such a hard time to go through but they have thought of everything and helped so much.
16 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Anamaria,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Perfect
Everything, from the initial meeting with Diane to the service provided on the day, all was handled smoothly and sensitively by Co-op staff.
They helped to provide a fitting send off for my late husband.
Many thanks to all concerned.
14 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Angela,
Thank you for taking the time to leave us your feedback, and in particular your kind words about Diane. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
An exemplary service.
The staff were caring, considerate compassionate and patient. The service they provide is exemplary.
I have to say a special thank you to the drivers, it was a very hot day and even though we originally said we would not require the car to take us on to the wake, they waited and asked if we were sure and kept the car there just in case.
Also a mention for the driver of the horses and carriage, for keeping his cool when rude inconsiderate uber driver and others decided to overtake.
Highly recommend.
10 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Diane,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, and managed to work through the lack of respect shown by the rude drivers!
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Excellent staff & service
All of the staff we came into contact with at the Co-op funeral service in Daventry were both compassionate and also very helpful and we couldn't have asked for anything more. This is the third time we have chosen the Co-Op to carry out funeral arrangement for ourselves in the past 19 years and we've been sufficiently impressed every time that we have returned
2 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Matt,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Very professional and courteous
Very professional and courteous. Good communication leading up to the day and a very smooth process on the day. Thank you.
5 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Peter,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Antwoord van Heart of England Co-op Funerals
Dear Julia,
Thank you for taking the time to leave us your feedback and in particular your kind words about Anna. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Absolutely wonderful service couldn't…
Absolutely wonderful service couldn't rate a better company thankyou
11 mei 2026
Antwoord van Heart of England Co-op Funerals
Dear Tracy,
Thank you for taking the time to leave us your feedback. I am so glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Thank you for taking care of our family…
Thank you for taking care of our family in a professional way at a difficult time. Nice touches like asking what colour tie we'd like you to wear, and calling the night before the service even on a Sunday was appreciated.
1 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Mrs Skinner,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Jordan treated us with kindness, respect and compassion.
We cannot thank Jordan enough for the care, compassion and professionalism he showed our family during one of the hardest times of our lives. From our very first meeting, he treated us with kindness, patience and genuine empathy, making an incredibly difficult process feel so much more manageable.
Nothing was ever too much trouble, and he guided us through every step with warmth, respect and understanding. He took the time to listen, answered every question, and ensured everything was exactly as we wanted for Mum. His calm reassurance and attention to every detail meant we could focus on saying goodbye, knowing she was in the very best hands.
Jordan helped give Mum the most beautiful and dignified farewell, and for that we will always be grateful. He is a true credit to his profession, and we would wholeheartedly recommend him to anyone needing the support of a compassionate and dedicated funeral director.
17 juni 2026
Review zonder uitnodiging
Antwoord van Heart of England Co-op Funerals
Dear Mrs Lapworth,
Thank you for taking the time to leave us your feedback and in particular your lovely words about Jordan - I will be sure to pass them on to him . I am glad that we were able to be of service to you and your family during this difficult time.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
A huge heartfelt thank you to Paula & Team
A huge heartfelt thank you to Paula, Layla, Jess & team at the Ansty road coventry branch for their wonderful care of our dad and giving him the celebration he deserved, your attention to detail was immaculate and didn’t go unnoticed.
To you it may be your job but to us you went above and beyond to give our dad the send off he deserved.
Thank you so much for the outstanding, caring and compassionate service you provided
A special shout out to Paula for her Star Wars pin badge on the day (dad was a huge fan) and we thought it was a lovely touch 🥰 our autistic son was unable to attend the service so this was passed on to him and will be treasured ❤️
Love the Diston Family
8 juli 2026
Review zonder uitnodiging
Antwoord van Heart of England Co-op Funerals
Dear Abi,
Thank you so much for taking the time to leave us your feedback, at what must be a very difficult time for you and your family. It makes me feel so very proud to hear of how Paula, Jess and Layla helped you and your family to give your late father a fitting send off, I will make sure that all three of them get to see your kind comments in recognition.
If you need anything further, please do not hesitate to reach out.
With kindest regards
Matthew George
Head of Funeral
Thank you for your care
At such a difficult time, Jules and her Team were the ultimate professionals to guide us through and we cannot thank you all enough.
25 juni 2026
Antwoord van Heart of England Co-op Funerals
Dear Faye,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, and in particular your kind words about Jules.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
Jess was very helpful and showed a lot…
Jess was very helpful and showed a lot of kindness during this stressful time
5 juli 2026
Antwoord van Heart of England Co-op Funerals
Dear Milly,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, I will be sure to pass on your comments to Jess in recognition.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
We were treated with dignity and…
We were treated with dignity and compassion from beginning to end. Olivia was so caring and made the whole experience bearable.
25 juni 2026
Antwoord van Heart of England Co-op Funerals
Dear Susan,
Thank you for taking the time to leave us your feedback. I am glad that we were able to be of service to you and your family during this difficult time, I will be sure to pass on your comments to Olivia in recognition.
Please don’t hesitate to reach out if there is anything further, we can do for you.
With kind regards,
Matthew George
Head of Funeral
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