Was listened too. Understood what was happening. Felt very supported and given guidance. He had so much patience with my son even when his response wasnt positive. Whats next was always made cl... Toon meer
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A very positive experience after being referred by our GP on the RTC pathway. We received our assessment dates quicker than anticipated. All the clinicians were very friendly, approachable and empathe... Toon meer
Bedrijf heeft geantwoord
Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working... Toon meer
Bedrijf heeft geantwoord
Very easy process, staff were very friendly and during assessment took things at my daughter's pace, glad to have gone with Held Health even if it meant us travelling quite a distance.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Contactgegevens
www.held.health, EX2 4AN, Exeter, Verenigd Koninkrijk
- 01392796491
- info@held.health
- held.health
4,5
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163 reviews
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Very easy process was kept up to date…
Very easy process was kept up to date with all appointments. Very short wait time. All staff amazing. Staff couldn’t be more helpful
24 februari 2026
Antwoord van Held Health
Thank you for your lovely review, Jess.
It's fantastic to hear that the process felt straightforward from beginning to end and that you felt well informed throughout. We know how important regular updates can be when families are navigating assessments, so we're pleased that you felt kept up to date every step of the way.
We're also delighted that the short waiting time made a positive difference to your experience. Accessing support quickly can be incredibly important, and we're proud to be able to help families move forward without unnecessary delays.
Most of all, thank you for your kind words about our team. Their dedication to supporting families is at the heart of everything we do, and they'll be thrilled to know their efforts made such a positive impact.
Amber
Customer Experience Manager
Held Health
ADHD assessment achieved - communication not great
The initial online QB Check was incredibly frustrating for us; I can only imagine how frustrating it was for our son. We followed all the instructions on how to carry it out but it kept going through the process for several minutes before saying that the check was unsuccessful. There was no explanation as to why, nor guidance about how to check whether it was to do with the computer or the software. There were no guidelines on the spec required for the PC, but after several months of getting no reply or satisfactory answers from Held Health, in the end we borrowed another computer and tried it on there - and it finally worked!
After the expected several months wait, the assessment appointments for ADHD and Autism were all conducted professionally, and the report has been helpful. However, in the run up to these we had questions which we emailed to the info / rtc email addresses. On several occasions we either got no reply, or extremely late replies.
We would also expect the organisation to have more resources prepared to help young people who are extremely socially anxious or demand avoidant. These did not seem to be available, and we had to prompt them for eg. photographs of rooms, clinicians, buildings etc.
We have still not got to the end of the process, but we hope the outcomes help us to get some progress towards supporting our son - but it has been very challenging.
13 maart 2026
Antwoord van Held Health
Thank you for taking the time to share such detailed feedback, Simon.
We're pleased to hear that the assessment appointments themselves were conducted professionally and that the report has been helpful. However, it's clear that the journey leading up to those appointments was far more difficult than it should have been, and for that we sincerely apologise.
We are particularly sorry to hear about the difficulties you experienced with the QB Check. We understand how frustrating it must have been for both you and your son to repeatedly encounter issues without clear explanations or timely support, especially when this contributed to delays in progressing through the assessment pathway.
We also recognise your concerns regarding communication. The delays in responding to emails and providing updates fell short of the standard we aim to deliver. As demand for our services has grown significantly, we have been investing heavily in improving the patient experience. This includes recruiting additional support staff, reopening dedicated phone lines, and undertaking a full review of our communication strategy and processes to ensure families receive more timely responses and clearer updates throughout their journey with us.
Your comments regarding resources for young people who experience significant social anxiety or demand avoidance are also incredibly valuable. We appreciate this feedback and will be sharing it with our clinical and operational teams as we continue to develop the support and preparation materials available to families before appointments.
We would welcome the opportunity to better understand your experience and see whether there is anything further we can do to support you and your son. A member of our team will be reaching out directly to you to discuss your feedback and any outstanding concerns.
Thank you again for your honesty and for placing your trust in Held Health. Feedback such as yours plays an important role in helping us improve our service for the families we support.
Amber
Customer Experience Manager
Held Health
Very polite and understanding listening…
Very polite and understanding listening to the problems and diagnosis to the problems
23 mei 2026
Antwoord van Held Health
Thank you for taking the time to leave a review, Karen.
We appreciate your kind comments about the team. Being able to listen carefully, understand each individual's experiences, and provide clear answers is a fundamental part of the assessment process, so it’s encouraging to know you felt heard and supported.
We recognise that seeking a diagnosis can often come with many questions and uncertainties, and our aim is always to approach every family with empathy, patience, and professionalism.
Thank you for placing your trust in Held Health and for sharing your experience.
Amber
Customer Experience Manager
Held Health
You made me feel relaxed and able to be…
You made me feel relaxed and able to be honest with you. I like how you spoke to me and explained everything to me instead of directing it to my parents.
15 april 2026
Antwoord van Held Health
Thank you for sharing your experience, Grace.
It means a lot to hear that you felt comfortable enough to relax and speak openly during your appointments. We know how important it is for young people to feel genuinely involved in conversations about their own experiences, so we’re especially pleased that you felt listened to directly and that everything was explained in a way that worked for you.
Our team always aims to create an environment where children and young people feel respected, understood, and confident to share honestly, so your feedback is incredibly meaningful to us.
Thank you again for your kind words and for trusting Held Health.
Amber
Customer Experience Manager
Held Health
They are just so lovely
They are just so lovely and made the whole experience much easier then I expected.
10 maart 2026
Antwoord van Held Health
Thank you for your lovely feedback, Jana.
We’re so happy to hear that our team helped make the whole experience feel easier and more comfortable than you expected. We understand that starting this journey can sometimes feel overwhelming, so it’s wonderful to know you felt supported and cared for throughout the process.
Your kind words about the team truly mean a lot, and we’ll be sure to share your feedback with everyone involved.
Thank you for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Across all the meetings we’ve had
Across all the meetings we’ve had, we have felt listened to and the guidance has been practical and reassuring.
The waiting time was far better than expected. Would recommend!
15 april 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Lucinda.
We’re delighted to hear that throughout all of your meetings with Held Health, you felt listened to, supported, and reassured. Providing practical guidance and ensuring families feel heard throughout the assessment process is something we care deeply about, so it’s wonderful to know this was reflected in your experience.
We’re also pleased that the waiting time was better than you expected, as we understand how important timely access to support can be for families.
Thank you again for your recommendation and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Staff were helpful and pleasant but I…
Staff were helpful and pleasant but I am frustrated that I have emailed twice about both reports and have had no response back
27 maart 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Amanda.
We’re pleased to hear that you found our staff helpful and pleasant throughout your experience with Held Health. However, we’re very sorry to hear about the frustration caused by not receiving responses to your emails regarding the reports. A member of the team will be reaching out to you shortly.
We completely understand how important timely communication is, particularly when families are waiting for important documentation and updates. While we have experienced a significant increase in demand for our services, we recognise that this should not leave patients feeling unheard or unsupported.
To help improve this, we have recently added additional staff to our support teams and are actively reviewing our communication processes to improve response times and ensure patients receive more consistent updates moving forward.
Thank you again for your honest feedback, as it plays an important role in helping us continue to improve our service.
Amber
Customer Experience Manager
Held Health
Once on the pathway to be assessed the…
Once on the pathway to be assessed the process was brilliant with structured time frames and clear explanations of accessing the online video link appointments and face to face appointment well organised and structured
The only feedback would be is to notify earlier when you have received all the required docummentation prior to assessments
I will also like to say Beth was brilliant with my Daughter and found her assessments professional and thorough and how she noted things that related to ASD that I didn't even realise
The follow up,support, networks and signposting information has been great and receiving the report timely, highly recommend using Held health
Well organised process, thank you
23 april 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Victoria.
We’re so pleased to hear that once you were on the assessment pathway, you found the process well organised, structured, and easy to follow. Providing clear guidance and supportive communication throughout appointments is incredibly important to us, so it’s wonderful to know that accessing both the online and face-to-face appointments felt straightforward and well managed.
We also really appreciate your constructive feedback regarding confirmation of documentation being received. We understand how reassuring earlier updates can be ahead of assessments, and this is something we are actively reviewing as part of our ongoing efforts to improve communication and the overall patient experience.
Thank you again for your kind words and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Brilliant Service Brilliant staff
We were recommended Held Health by our GP. We were so happy with the whole service we received from start to finish. We would and have recommended them to others.
1 april 2026
Antwoord van Held Health
Thank you for taking the time to share your lovely feedback, Debby.
We’re delighted to hear that you were happy with the service you received from start to finish and that our team made such a positive impression. It means a great deal to us to know that you would recommend Held Health to others, especially after being referred to us by your GP.
Your kind words about both our staff and the overall experience are truly appreciated, and we will be sure to share your feedback with the team.
Thank you again for choosing Held Health and for your recommendation.
Amber
Customer Experience Manager
Held Health
Although we got what we needed in the…
Although we got what we needed in the end we had to complain before the report was released. Communication is difficult but can’t fault the service once you’re in front of someone!
16 maart 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Allana.
We’re pleased to hear that you ultimately received the support and outcome you needed, and that your experience with our clinicians and team during appointments was a positive one. Providing compassionate, high-quality care is extremely important to us, so it’s wonderful to know that aspect of your experience met your expectations.
We are, however, very sorry to hear about the delays and communication difficulties you experienced regarding your report. We completely understand how frustrating this must have been, particularly when you were waiting for important documentation. Your feedback has been shared with the relevant teams, and we are continuing to review and improve our communication processes and turnaround times to provide a more consistent experience for all patients and families.
Thank you again for your honest feedback and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
If you are wondering what provider to choose I would 100 percent recommend held health
The whole process I have been through for my child's ASD/ADHD assessment has been fantastic.my child is nearly 17 we have never had any support in place for his struggles until I came to help health .I finally feel heard and supported .
26 mei 2026
Antwoord van Held Health
Thank you for taking the time to share such heartfelt feedback, Preston.
We’re truly delighted to hear that your experience with Held Health has been such a positive one and that you finally feel heard and supported throughout your child’s ASD and ADHD assessment journey. We understand how difficult and emotional it can be for families who have struggled for many years without the right support in place, so it means a great deal to know we were able to help make a difference for both you and your child.
It’s also wonderful to hear that you would recommend Held Health to others who may be unsure about which provider to choose. Providing compassionate, understanding, and supportive care to families is at the heart of what we do.
Thank you again for your kind words and for trusting Held Health with your child’s care.
Amber
Customer Experience Manager
Held Health
Friendly staff that spoke to my child…
Friendly staff that spoke to my child in a way for him to understand. Quick responses/call backs.
27 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Logan.
We’re so pleased to hear that you had a positive experience with Held Health and that our team were able to communicate with your child in a way that felt clear, supportive, and easy for him to understand. Creating a comfortable and child-friendly environment is something we place great importance on.
It’s also wonderful to hear that you found our responses and call backs quick and helpful throughout the process.
Thank you again for choosing Held Health and for your kind recommendation.
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Thank you for taking the time to share your feedback.
We’re delighted to hear that you had such a positive experience with Held Health. Providing compassionate care and support is at the heart of what we do, so it means a great deal to know that you felt genuinely cared for by our team.
Your kind words about our staff are truly appreciated, and we will be sure to share your feedback with the team.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Excellent company
Amazing from start to
Finish only downfall is communication but give allowances for how busy they are. Once appointments sent its pretty much plain sailing with no hiccups. Both assessors fantastic, polite and good at putting child and parent at ease.
19 februari 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Caron.
We’re delighted to hear that you had such a positive experience with Held Health from start to finish and that both assessors helped put both you and your child at ease throughout the process. Creating a calm, supportive, and professional environment for families is incredibly important to us, so your kind comments mean a great deal.
We also really appreciate your honest feedback regarding communication. As demand for our services continues to grow, we recognise there are times where response times can be slower than we would like, and improving communication remains a key focus for us moving forward. We are actively reviewing and strengthening our processes to provide more timely updates and support for families throughout their journey with us.
Thank you again for your understanding, kind words, and recommendation.
Amber
Customer Experience Manager
Held Health
Great experience from start to finish
Great experience from start to finish
The team couldn’t do enough for us
3 maart 2026
Antwoord van Held Health
Thank you Abraham for taking the time to share your feedback.
We’re so pleased to hear that you had a great experience from start to finish. Providing supportive, compassionate care is incredibly important to us, so it’s wonderful to know that the team made you feel well looked after throughout your journey with Held Health.
Your kind words mean a great deal to us, and we truly appreciate you taking the time to recommend our service.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Our experience at Held Health has been…
Our experience at Held Health has been fantastic, quick referral, kind and compassionate professionals and thorough assessments. The only thing I think they could improve on is communication eg when you email in, an acknowledgement that your email has been received and will be dealt with. Other than that they are great and engaged my son so well to seek out his diagnosis and what support he may need. Including him as part of the assessment and decisions has been key and done in a child inclusive manner ☺️
8 april 2026
Antwoord van Held Health
Thank you for taking the time to share such thoughtful feedback, Lindsey.
We’re delighted to hear that your experience with Held Health has been such a positive one and that you felt supported by our kind and compassionate team throughout the process. It’s especially wonderful to hear that your son felt engaged and included during the assessments, as ensuring children feel heard, respected, and involved in decisions about their care is something we care deeply about.
We also really appreciate your constructive feedback regarding communication. We completely understand how reassuring it can be to receive acknowledgement that emails have been received and are being reviewed. As our service continues to grow, improving communication and response processes is a key focus for us, and feedback like yours is incredibly valuable in helping us make those improvements.
Thank you again for your recommendation and for choosing Held Health to support your family.
Amber
Customer Experience Manager
Held Health
All the staff were really helpful and…
All the staff were really helpful and patient. They explained everything and made sure we understood the process and all our questions were answered, without feeling like you were being rushed. I would highly recommend you all
26 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your lovely feedback, Rachael.
We’re delighted to hear that our team made you feel supported throughout the process and took the time to ensure everything was clearly explained and all of your questions were answered. We understand how important it is for patients and families to feel comfortable, informed, and never rushed during appointments, so it’s wonderful to know this was reflected in your experience.
Your kind recommendation means a great deal to us, and we truly appreciate you choosing Held Health.
Amber
Customer Experience Manager
Held Health
Would recommend
Waiting time was only thing I’d say but other wise I’d recommend them very friendly and felt welcomed and took time to explain things
16 mei 2026
Antwoord van Held Health
We’re so pleased to hear that you found the team friendly, welcoming, and supportive throughout your experience with Held Health. Taking the time to explain everything clearly and ensuring patients feel comfortable and informed is something we care deeply about, so it’s wonderful to know this made a positive difference for you.
We also appreciate your comments regarding waiting times. As demand for our services continues to grow, we know how important timely access to care is, and we are continually reviewing and expanding our capacity to help reduce waiting times wherever possible.
Thank you again for your recommendation and for choosing Held Health.
Amber
Customer Experience Manager
Held Health
Good communication
Good communication, very knowledgeable, clear explanations. Lots of opportunities to ask questions for both us and our child.
24 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Sara.
We’re so pleased to hear that you found the communication clear and supportive throughout your experience with Held Health. Providing clear explanations and creating an environment where both parents and children feel comfortable asking questions is something we place great importance on, so it’s wonderful to know this came across during your appointment.
We’re delighted that you felt well informed and supported throughout the process, and we truly appreciate you taking the time to share your experience.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
ADHD assessment, RTC
Dr Shakeel Ahmed created a very calming mood and environment for our son’s assessment. He explained everything to him in a manner he understood.
Was very informative, and assuring throughout the appointment.
22 mei 2026
Antwoord van Held Health
Thank you for taking the time to share your feedback, Holly.
We’re delighted to hear that Dr Shakeel Ahmed created such a calm and reassuring environment for your son’s assessment. We understand how important it is for patients and families to feel comfortable and supported throughout the process, and it’s wonderful to know that everything was explained in a way your son could easily understand.
We will be sure to pass your kind comments on to Dr Ahmed, who will be very pleased to hear that his informative and compassionate approach made such a positive difference to your experience.
Thank you again for choosing Held Health and for sharing your experience with us.
Amber
Customer Experience Manager
Held Health
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