Was listened too. Understood what was happening. Felt very supported and given guidance. He had so much patience with my son even when his response wasnt positive. Whats next was always made cl... Toon meer
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A very positive experience after being referred by our GP on the RTC pathway. We received our assessment dates quicker than anticipated. All the clinicians were very friendly, approachable and empathe... Toon meer
Bedrijf heeft geantwoord
Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working... Toon meer
Bedrijf heeft geantwoord
Very easy process, staff were very friendly and during assessment took things at my daughter's pace, glad to have gone with Held Health even if it meant us travelling quite a distance.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Contactgegevens
www.held.health, EX2 4AN, Exeter, Verenigd Koninkrijk
- 01392796491
- info@held.health
- held.health
4,5
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We have used Held Health for both ADHD and ASD
We have used Held Health through RTC and private assessments. Whilst the RTC application was smooth to navigate you do not get a dedicated contact support as you do with a private diagnosis. Having Jack as our primary contact both by phone and email was much more streamlined. All of the clinicians we saw for the ASD and ADHD appointments were kind, supportive and went beyond to help us. I wouldn't hesitate to recommend Held to anyone wanting to explore a diagnosis of ADHD or ASD
30 maart 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for taking the time to share your experience with Held Health.
We’re really pleased to hear that you found both your ADHD and ASD assessment journeys positive, and that our clinicians were kind, supportive, and able to go the extra mile for you and your family. Providing a safe, compassionate experience is incredibly important to us, so your feedback means a great deal.
We also appreciate your comments regarding the difference between our RTC and private pathways. We’re always looking at ways to improve the level of support we can offer across all services, and your feedback is really valuable in helping us do that.
It’s wonderful to hear that Jack was able to provide clear and consistent support throughout your private assessment – we’ll be sure to pass on your kind words to him and the wider team.
Thank you again for your recommendation, it truly means a lot to us.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health
We had both of our sons assessed at…
We had both of our sons assessed at Held Health and had a wonderful experience with each. Our first son was assessed for both ADHD and Autism, and both assessments were completed in just 15 weeks.
Over seven years ago, we sought support from CAMHS for our second son and got nowhere, he was repeatedly rejected and discharged twice without our knowledge. He is now out of school entirely.
After such a positive experience with our first son, we decided to try Held Health for our second. I was honestly terrified, given the trauma we had been through at the hands of those who were supposed to help us. But every clinician we encountered was warm and professional, they put us at ease, and, most importantly, we felt truly listened to. He received his diagnosis in just 29 weeks.
A special mention must go to Jessica Hett, who was absolutely brilliant and incredibly knowledgeable. She is a real credit to the company. We are now hopeful that, with her report and recommendations, we can finally get our son into the right school and he can feel safe and happy in education for the first time in a very long time.
I am so grateful for everything Held Health has done for our family.
For anyone put off by reviews mentioning communication issues, yes, it can be frustrating at times, but staff do always get back to you. After years of being let down and ignored by the system, I'll take that any day.
13 februari 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for taking the time to share such a detailed and heartfelt review.
We’re incredibly grateful that you trusted Held Health to support both of your sons, especially after the difficult experiences you’ve had previously. It means a great deal to hear that you felt listened to, supported, and treated with warmth and professionalism throughout your journey with us.
We’re so pleased that both assessments were completed in a timely way and that you now have the clarity and guidance needed to help move forward—particularly in securing the right educational support for your son. Your hope for him to feel safe and happy in school is exactly why we do what we do.
A special thank you for highlighting Jessica Hett—your kind words will absolutely be shared with her. She will be delighted to know the impact she has had.
We also really appreciate your honest feedback regarding communication. We know how important timely updates are, and we continue to work on improving this across all of our services.
Thank you again for your trust, your openness, and your recommendation—it truly means a lot to us and to the families we support.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
Very misleading and shocking…
Very misleading and shocking communication. It tells you 20/28 weeks wait time once you are ready for assessment. What they don’t tell you is how long it takes to be ready for assessment. My GP submitted my son’s referral at the beginning of February. No confirmation it has been received, no response to email, telephone or call back. These processes are already a stressful time for parents without feeling totally ignored. While I do appreciate the demand for this service is high, a simple confirmation email is surely not too much to ask. I wish I had chosen a different provider.
23 maart 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for sharing this with us—we’re really sorry to hear about your experience with Held Health, and we can only imagine how difficult and frustrating this must feel, especially when you’re trying to support your son.
You’re absolutely right to expect clear communication from us, including confirmation that a referral has been received. We’re truly sorry that you’ve felt ignored at such an important and stressful time—that’s not the experience we want any family to have.
While demand for Held Health’s services is currently very high, we know that this doesn’t make the waiting or lack of updates any easier, and we’re actively working on improving both our response times and how we keep families informed throughout the process.
We would genuinely like to put this right for you. If you’re happy to, please reach out to me directly and I will personally ensure this is looked into as a priority. I’ll confirm the status of your son’s referral and guide you clearly through the next steps.
Thank you again for your honesty—it really helps us improve. We’re here to support you and your family, and we’d truly value the opportunity to make this right.
Warm regards,
Amber Tweedy
Customer Experience Manager
Helpful WORKSHOP
REALLY CLEAR WORKSHOP aims, clear delivery, well paced and informative. Claire gave clear pertinent information about autistic burnout, what to look for, why and how our child might experience it and how to ask schools for help, and as parent how we can help our child if they experience this. Also provided information after the session, and answered lots of questions that the attendees asked.
16 maart 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for your kind feedback Burles—we’re delighted to hear that you found the workshop helpful and informative.
It’s wonderful to know that the aims and delivery felt clear, well-paced, and practical for you. We’re especially pleased that Claire was able to provide useful insights into autistic burnout and offer guidance on how to support both your child and work with schools. Creating a space where parents feel informed, supported, and able to ask questions is really important to us.
We’ll be sure to pass your lovely feedback on to Claire—it will mean a lot to her.
Thank you again for taking the time to share your experience with Held Health.
Warm regards,
Amber Tweedy
Customer Experience Manager
The workshop was very informative and…
The workshop was very informative and easy to understand and follow
16 maart 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for your lovely feedback—we’re really pleased to hear that you found the workshop informative and easy to follow.
We aim to make our sessions as clear, accessible, and helpful as possible, so it’s great to know this came across in your experience.
Thank you again for taking the time to share your thoughts and for being part of Held Health.
Warm regards,
Amber Tweedy
Customer Experience Manager
Would 100% Recommend
I had a brilliant experience with Held Health. We had our 3 appointments within the same month so there wasn't too much waiting in-between. Every professional I have spoken to has been so calm, polite and understanding. Our first appointment ran over but they didn't moan at all, they were happy to listen to all of my concerns which was such a nice change as other professionals have made me feel like a paranoid mum. During the in-person assessment the professional was so patient with my daughter, she didn't put any pressure on her and I could see that my daughter was as at ease as she can be when meeting new people. The diagnosis appointment was handled perfectly and felt really personal. Held Health noticed traits in my daughter that even I hadn't which was really helpful. My only niggle is that following the diagnosis we attended a workshop, this was 3 months post diagnosis and during it we were told about other workshops that had run, that it seemed quite a few people including myself hadn't been invited to. It seems as though there may be an issue with sending the invites out following diagnosis, so perhaps this can be looked in to but otherwise all in all I am extremely happy with the experience we have had with Held Health, thank you.
16 maart 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much Ellie for taking the time to share such a detailed and thoughtful review—we’re absolutely delighted to hear about your positive experience with Held Health.
It’s wonderful to know that you felt supported throughout the process and that our team made you and your daughter feel at ease. We’re especially pleased that you felt listened to and understood—creating a calm, compassionate environment for both parents and children is incredibly important to us. Your kind words about the assessment and diagnosis experience mean a great deal, and we’ll be sure to share this feedback with the team.
We also really appreciate you highlighting your experience following the diagnosis. We’re sorry to hear that you may have missed invitations to earlier workshops—this is certainly not the experience we want for families, and your feedback is incredibly helpful in identifying where we can improve. We will be looking into this to ensure all families are receiving the right information and support at the right time.
If you would like, please feel free to contact me directly and I’d be more than happy to check which workshops are available to you and make sure you don’t miss out on any future sessions.
Thank you again for your kind words and for trusting Held Health with your daughter’s care—we’re so pleased we could support you both.
Warm regards,
Amber Tweedy
Customer Experience Manager
Great service from start to finish…
Great service from start to finish and were a life line at a time that we needed to ensure the right support for our eldest starting school. Initial contact via email / telephone responses were slower but I know they were inundated with referrals at the same time we were referred so keeping up with demand will have been challenging for them! But once in the system no complaints at all. We were listened to for the first time with care, compassion and understanding. Will be issuing again once our son reaches the age of ADHD diagnosis. The workshops post diagnosis are also really helpful!
30 september 2025
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for your kind and thoughtful review—we’re so pleased to hear that you had a positive experience with Held Health during such an important time for your family.
It means a great deal to know that you felt listened to with care, compassion, and understanding. Supporting families, especially during key transitions like starting school, is incredibly important to us, so we’re really glad we could be there when you needed it most.
We also really appreciate your understanding around the initial delays in communication. While demand has been high, we know how important timely responses are and are continuing to improve in this area.
It’s lovely to hear that you found the post-diagnosis workshops helpful too, and we’d be more than happy to support you again in the future when the time comes.
Thank you again for your trust in Held Health—it truly means a lot to us.
Warm regards,
Amber Tweedy
Customer Experience Manager
Supportive webinar.
Pleased course offered. Usefu. Never got the invite to all the other courses would have liked to attend and would ask that you re run them please. Useful to be able to ask questions live and see others' experiences. Would HH consider having a moderated forum for your service users also, I know cost implication and GDPR implication.
16 maart 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for your feedback Rebecca—we’re really pleased to hear that you found the webinar helpful and that you valued being able to ask questions and hear from other families.
We’re sorry to hear that you didn’t receive invitations to some of the other courses you were interested in. This is something we’re actively looking into, as we want to make sure all families have equal access to the support and resources available to them. We also appreciate your suggestion about re-running sessions and will certainly take this on board as we continue to develop our workshop offering.
Your idea of a moderated forum is also a really thoughtful one. We recognise how valuable it can be for families to connect and share experiences, and while there are important considerations such as safeguarding, cost, and data protection, it’s something we’re continuing to explore.
If you’d like, please feel free to contact me directly and I’d be happy to ensure you’re included in future workshop communications.
Thank you again for taking the time to share your feedback—it’s incredibly valuable in helping us improve and shape our services.
Warm regards,
Amber Tweedy
Customer Experience Manager
Fantastic service
My daughter was referred to Held Health for a ASD assessment through the right to choose process. We were referred in September 2025 and received our autism diagnosis on the 25th February 2026. The entire process was fantastic. I had quick responses when I needed them from Held Health and every member of staff we dealt with was professional. I would like to say a big thank you to Dr Reginald and Phoebe who did our assessments. I would highly recommend Held Health if you are seeking a ASD/ADHD diagnosis.
25 februari 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you Yas so much for your wonderful feedback—we’re absolutely delighted to hear about your positive experience with Held Health.
It’s great to know that you felt supported throughout the process and that communication was timely when you needed it. We’re especially pleased that your experience with our team was professional and reassuring from start to finish.
A special thank you for mentioning Dr Reginald and Phoebe—we’ll be sure to pass your kind words on to them. They will be so pleased to know the impact they’ve had on your journey.
We’re really grateful for your recommendation and for trusting Held Health with your daughter’s assessment and care.
Warm regards,
Amber Tweedy
Customer Experience Manager
Went via Right to choose due to…
Went via Right to choose due to advertised wait times upon receiving paperwork. Problems uploading some documents on site so emailed , impossible to get hold of or timely replies. Finally got a response via emails after weeks of waiting to be told school paperwork was outstanding. Sent evidence this was completed July . Still no response
6 december 2025
Review zonder uitnodiging
Brilliant company, 100% recommend
Brilliant company with amazing clinicians. Just received an ADHD diagnosis for my daughter today, just 4 months after the GP referral was sent. I felt listened to without judgement by both clinicians I spoke to, and my daughter was spoken to with such care and thoughtfulness. 100% recommend them. I've seen other comments about communication being a problem, but I've had a quick response (same day) both times I needed to call them, and the whole process was quick and simple
14 oktober 2025
Review zonder uitnodiging
I have found this company difficult to…
I have found this company difficult to get hold of, ive not managed to get through by phone despite calling regularly. Emails go unanswered for weeks even when chased up. I don’t know what the service is like yet as we’re still waiting after months. As they came recommended by a friend I’m really disappointed.
1 oktober 2025
Review zonder uitnodiging
Very professional and helpful
Very professional and helpful. Easy to contact. Realistic program
18 januari 2024
Review zonder uitnodiging
Highly professional and courteous.
After 2 gruelling years waiting for the LA to provide the Tribunal and High Court ordered EHCP Clinical Psychotherapy for our now significantly psychologically damaged autistic 16 year old son, due to years of unchecked school bullying and neglect of his EHCP provision, he is now, after only a few sessions with the caring, diligent, immensely personable and highly professional Dr Emily Hale, beginning to smile again and have his hopes and self-esteem returned to him. We have a long way to go, but our boy so looks forward to his weekly sessions with Emily, whom he trusts absolutely, and knows (as we do) that she is doing, and will continue to do, all she can to help ‘fix’ our damaged boy. We cannot recommend her highly enough, and are enormously grateful to her, and her dedicated and courteous team, for all the support and encouragement they are collectively providing our son, and us.
7 november 2023
Review zonder uitnodiging
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