Was listened too. Understood what was happening. Felt very supported and given guidance. He had so much patience with my son even when his response wasnt positive. Whats next was always made cl... Toon meer
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A very positive experience after being referred by our GP on the RTC pathway. We received our assessment dates quicker than anticipated. All the clinicians were very friendly, approachable and empathe... Toon meer
Bedrijf heeft geantwoord
Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working... Toon meer
Bedrijf heeft geantwoord
Very easy process, staff were very friendly and during assessment took things at my daughter's pace, glad to have gone with Held Health even if it meant us travelling quite a distance.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Contactgegevens
www.held.health, EX2 4AN, Exeter, Verenigd Koninkrijk
- 01392796491
- info@held.health
- held.health
4,5
Uitstekend
163 reviews
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Good but needs to sort out replying to emails and telephone messages.
After spending 2 1/2 years on the NHS waiitng list and then being told it was likely going to be another 2 year wait, it was a relief to be seen by Held Health relatively quickly. Once we had our appointment it all went smoothly and efficiently. However, it is impossible to contact Held Health if you have a query, they do not reply to phone messages or emails, so that is very frustrating and leads to unnecessary worry and anxiety. If it hadnt been for that, I may have given them five stars.
19 januari 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you for taking the time to share your experience, Louise.
We’re really pleased we were able to support you after such a long and frustrating wait with the NHS, and that once your appointment took place, the process felt smooth and efficient. We understand how important it is to finally feel listened to and supported after such a long period of uncertainty.
We also sincerely apologise for the frustration caused when trying to contact us afterwards. As a growing service, we have experienced periods of exceptionally high demand, and we recognise that our communication and response times have not always met the standard our patients deserve. We completely understand how this can lead to unnecessary worry and anxiety, particularly when patients are navigating healthcare decisions and need reassurance or timely answers.
Improving communication is a major focus for us moving forward. We are actively expanding our customer support team, reviewing our response processes, and introducing improvements to ensure patients can reach us more easily and receive quicker, more consistent updates and support.
We genuinely appreciate your honest feedback, as it helps us identify where we need to do better and continue improving the experience for all of our patients.
Thank you again for choosing Held Health.
Amber
Customer Experience Manager
Held Health
The assessor really helped with my son…
The assessor really gelled with my son and he was able to be himself. She was knowledgeable and I came away thinking I'm so glad she was assigned to us. Medication waitlist seems shorter from the sounds of things than other providers too. Overall we've had a positive experience with Held Health.
21 mei 2026
Antwoord van Held Health
Thank you so much for your kind review, Lisa. We’re delighted to hear that your son felt comfortable enough to truly be himself during the assessment, and that you felt so well supported by your assessor.
Building trust and creating a relaxed, understanding environment is incredibly important to us, so it’s wonderful to know this made such a positive difference to your family’s experience.
We’re also pleased to hear that the next steps in the medication pathway have felt reassuring for you. Thank you again for taking the time to share your experience and for choosing Held Health.
Kind regards
Amber
Customer Experience Manager
Supportive and friendly
My daughter is selective mute, this didn’t hinder the assessment. She was shown patience and respect throughout the whole process.
13 mei 2026
Antwoord van Held Health
Thank you for your lovely review, Jessica. We’re so pleased to hear that your daughter felt supported, respected, and comfortable throughout her assessment.
We understand that every child communicates differently, and it’s incredibly important to us that each person is met with patience, understanding, and care. We’re glad this helped make the process a positive experience for both of you.
Thank you again for your kind words and for trusting Held Health to support your family.
Kind regards
Amber
Customer Experience Manager
Held Health
Lovely company.
Appointments much quicker than others, very professional and easy to talk too. Put you at ease when talking to them, looking forward to continuing to work with them.
16 mei 2026
Antwoord van Held Health
Thank you Jenny so much for your lovely review. We’re delighted to hear that you found the appointment process quick, professional, and easy to navigate.
Making people feel comfortable, listened to, and at ease is incredibly important to us, so it’s wonderful to know that reflected in your experience with our team.
We truly appreciate your kind words and look forward to continuing to support you throughout your journey with Held Health.
Kind regards
Amber
Customer Experience Manager
Held Health
Great Service
All the clinicians and dr's we interacted with were amazing. Explained everything to my daughter and could not have asked for better people to have done her assessments
19 mei 2026
Antwoord van Held Health
Thank you so much for your kind words, Sue Ann. We know how overwhelming and emotional this process can feel, so we’re incredibly pleased to hear that our team helped make a difficult time easier for you.
Your feedback means a lot to us, and we’re grateful you trusted Held Health to support you along the way.
Kind regards
Amber
Customer Engagement Manager
Amazing people who helped made a…
Amazing people who helped made a difficult time so much easier.
9 mei 2026
Antwoord van Held Health
Thank you so much for your kind words, Linzi. We know how overwhelming and emotional this process can feel, so we’re incredibly pleased to hear that our team helped make a difficult time easier for you.
Your feedback means a lot to us, and we’re grateful you trusted Held Health to support you along the way.
Kind regards
Amber
Customer Experience Manager
Held Health
We have had a very positive experience…
We have had a very positive experience with Held Health so far. They took the time to clearly explain my daughter’s diagnosis to me and really helped me understand what has been happening and what the next steps are. We are now waiting for the medication process to begin.
The process through the Right to Choose pathway did take longer than originally quoted and, in total, we have waited just over a year. However, I appreciate that demand for these services has increased significantly, which has understandably affected waiting times. Despite this, it has still been much quicker than the alternative local pathway would have been for us.
Throughout the process, we have felt listened to and supported, and I am grateful for the help and reassurance we have received so far.
17 mei 2026
Antwoord van Held Health
Thank you so much for your thoughtful review, Erica. We’re really pleased to hear that you and your daughter have felt listened to, supported, and reassured throughout the process.
We understand how important it is for families to have clear explanations and guidance following a diagnosis, so it means a great deal to know our team helped you better understand the next steps ahead.
We also truly appreciate your patience regarding the waiting times through the Right to Choose pathway. Demand for ADHD and autism assessment services has increased significantly across the UK, and while we know the wait can feel difficult, we’re glad we could still provide a faster route to support for your family.
Thank you again for your kind words and trust in Held Health. We wish your daughter all the very best as she begins the next stage of her treatment journey.
KInd regards
Amber
Customer Experience Manager
Held Health
Antwoord van Held Health
Hi Kim,
Thank you so much for your kind words and recommendation. We’re delighted to hear you had an excellent experience with Held Health. Providing supportive, high-quality care is always our goal, and your feedback means a lot to the team.
We truly appreciate your support and look forward to being here whenever you need us.
Amber
Customer Experience Manager
– The Held Health
Kind and compassionate when doing video…
Kind and compassionate when doing video call, easy to talk to and very understanding and informative.
13 mei 2026
Review zonder uitnodiging
Antwoord van Held Health
Hi Geraldine,
Thank you for your kind feedback. We’re so pleased to hear that you found the video consultation compassionate, supportive, and easy to talk through.
Our team works hard to ensure every patient feels listened to, understood, and fully informed throughout their journey, so it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback with Held Health and wish you all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
Fantastic felt at ease
Was great my son doesn’t normally talk much in meetings he really strugglings but he managed the whole meeting
14 mei 2026
Antwoord van Held Health
Hi Melanie
Thank you so much for your lovely feedback. We’re delighted to hear that your son felt comfortable enough to engage throughout the meeting, especially knowing how challenging these situations can sometimes feel for children.
Creating a supportive and understanding environment is incredibly important to us, so it’s wonderful to know he felt able to participate so well. We’ll be sure to share your kind comments with the team involved in his care.
Thank you again for taking the time to share your experience with Held Health — we wish you and your son all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
Right to choose is often a quicker…
Right to choose is often a quicker route to getting the support you seek, but it's not guaranteed that the experience will be any less chaotic than the NHS. The wait time with Held was lengthy, the communication atrocious, they lost our first set of paperwork, and the engagement with my eight year old ranged from dismissive to patronising...we got the diagnosis we needed but it wasn't a pleasant experience.
6 mei 2026
Antwoord van Held Health
Hi Liz,
Thank you for taking the time to share your experience. We’re very sorry to hear that the process felt lengthy and frustrating, particularly at what we understand can already be a stressful time for families seeking support for their child.
We sincerely apologise for the issues you encountered with communication and paperwork, as well as for interactions that left you and your child feeling dismissed rather than supported. This is not the standard of care or experience we aim to provide.
While we’re pleased we were ultimately able to help secure the diagnosis you needed, we recognise that this does not outweigh the difficulties you experienced along the way. Your feedback is extremely important to us, and we would welcome the opportunity to better understand your experience in more detail so we can investigate this fully and continue improving our service.
A member of our team will be reaching out to you directly to gather some additional information and discuss your experience further.
Thank you again for your honesty, and we truly wish you and your family all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
We had an amazing experience with held…
We had an amazing experience with held health.
They were very understanding and were really good with my daughter.
I would definitely recommend and use again in the future if needs be
10 mei 2026
Antwoord van Held Health
Thank you so much for your lovely review, Tammi.
We’re so pleased to hear that you and your daughter had such a positive experience with Held Health. Our team always strives to provide supportive, understanding care and it means a great deal to know this came across during your time with us.
Thank you for your recommendation — we truly appreciate your kind words and wish you and your daughter all the very best for the future.
Amber
Customer Experience Manager
Held Health
The autistic communication workshop was very helpful
The autistic communication workshop was very helpful as it was structured in a way that the info provided was applicable to a wider range of needs and situations. Bethany and Clare were very knowledgeable, and conducted the call in a calm and supportive manner without pressure. Many questions that were asked by other parents were the ones I wanted to ask, so I benefitted as well. I felt sad though to see how many other schools are not making reasonable adjustments, especially after receiving reports and diagnosis, something that crashes you down after the long journey to get there, maybe something needs more work on this front...but at least, I left not feeling alone.
28 april 2026
Review zonder uitnodiging
Antwoord van Held Health
Hello Veronica
Thank you so much for taking the time to share your experience. We’re really pleased to hear that you found the autistic communication workshop helpful and that the information felt relevant across a wide range of needs and situations. Bethany and Clare will be so encouraged to hear your kind words about their calm, supportive approach and the safe space they created for parents to ask questions and share experiences.
We also really appreciate your honesty about the challenges you described around schools and reasonable adjustments. We know how exhausting and emotional the journey to assessment and diagnosis can be, and it can feel incredibly disheartening when the support that should follow is not always in place. Your feedback highlights how important these conversations and shared experiences are, not only for practical guidance, but also for helping families feel less isolated.
We’re glad you left the workshop feeling supported and not alone, and we’ll continue working to advocate for better understanding and support for neurodivergent children and their families. Thank you again for sharing such thoughtful feedback.
Amber
Customer Experience Manager
Held Health
Great presentation with lots of…
Great presentation with lots of information and all very well explained with high effort put into Q&A afterwards.
28 april 2026
Review zonder uitnodiging
Antwoord van Held Health
Hello Kirsty
Thank you for your lovely feedback. We’re so pleased to hear that you found the presentation informative and well explained. Our team puts a great deal of care into making sessions as helpful and accessible as possible, so it’s wonderful to know this came across.
We’re also glad that you found the Q&A valuable — creating space for questions and discussion is such an important part of these workshops, and we always aim to ensure attendees leave feeling supported and informed.
Thank you again for taking the time to share your experience.
Amber
Customer Experience Manager
Held Health
As previously stated from others on…
As previously stated from others on here and my sister currently also having the exact same issue..
I have completed parent section, it still said pending. My child’s school then completed as I received a confirmation theyd completed it. I redid my parent section thinking perhaps I didn’t click it properly then I got confirmation that it was complete and that I still needed the school one completed as it was pending?
Even though I’d received confirmation itd been completed.
I’ve very concerned about how that information is being handled especially with it being about my child
27 april 2026
Review zonder uitnodiging
Antwoord van Held Health
Hi Bethany,
Thank you for taking the time to share your experience, and we’re very sorry for the confusion and concern this caused.
The conflicting confirmations you received were the result of an issue with one of our system automations, which incorrectly triggered status updates for some users. Our team identified the problem and is actively working on a fix to prevent this from happening again.
We completely understand why this was worrying, particularly given the sensitive nature of information relating to your child. We want to reassure you that this issue affected the status notifications only and was not the result of your information being mishandled or shared incorrectly.
We sincerely apologise for the frustration and uncertainty this created. Feedback like yours is extremely important in helping us improve both the reliability of our systems and the experience for families using Held Health.
If you would like us to review your specific case directly, please contact our support team and we’ll be happy to help further.
Kind regards,
Amber Tweedy
Customer Experience Manager
Held Health
Amazing got my daughter the diagnosis…
Amazing got my daughter the diagnosis we have been waiting for and wait wasnt long at all definitely recommend them very polite and understanding with everything
1 april 2026
Review zonder uitnodiging
Antwoord van Held Health
Hi Leonie,
Thank you so much for your kind words and for taking the time to leave a review.
We’re really pleased we could support your daughter in getting the diagnosis you had been waiting for, and that your experience with the team was positive throughout. Providing compassionate, understanding, and timely care for families is incredibly important to us.
Your recommendation means a great deal to the whole Held Health team.
Wishing you and your daughter all the very best moving forward.
Kind regards,
Amber Tweedy
Customer Experience Manager
Held Health
Excellent
Excellent.
My son was assessed within a few weeks. We had more than one assessment as it was a complex case and I felt that we were listened to. From diagnosis to medication titration, the wait was only a few weeks. We are doing well with the medication titration, and I know that Held Health are there to support us through this titration. They have been wonderful for us, and I cannot thank them enough for changing our lives.
20 april 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for taking the time to share your experience.
We’re incredibly pleased to hear that you felt listened to and supported throughout your son’s journey, particularly given the complexity of his needs. Ensuring families feel heard, understood and guided at every stage—from assessment through to diagnosis and medication titration—is so important to us.
It’s wonderful to know that the process felt timely and that the support during titration is helping you feel confident moving forward. Hearing that this has had such a positive impact on your family truly means a great deal to the whole team.
Thank you again for your kind words and for trusting Held Health with your son’s care. We’re here to support you every step of the way.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health
Jack is amazing!
Held Health has been amazing in particular Jack.
He answered all our questions got back to us when we emailed or left a voice message and guided us through the whole process. Our daughter was seen for a dual referall in person and virtually and has now received her diagnosis. We are extremley gratefull. Thank you.
17 april 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for your lovely review.
We’re delighted to hear that you had such a positive experience with Held Health, and especially that Jack was able to support you throughout the process. Providing clear guidance, timely communication and reassurance is so important to us, so it’s wonderful to know this made a difference for you and your family.
We’re also really pleased that the combination of in-person and virtual support worked well for you, and that you now have clarity following your daughter’s assessment.
We’ll be sure to pass your kind words on to Jack—he’ll be so pleased to hear the impact he’s had.
Thank you again for trusting us with your daughter’s care.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
THE BEST!
We had been in the system of obtaining a diagnosis for ADHD and ASD for the previous two years, dealing with both community paediatricians and other private providers. HELD HEALTH were referred to us under the Right to Choose pathway and they didn't disappoint. Their processes were slick, the professionals we liaised with were fabulous and were clear experts in their field. Such a relief to deal with an organisation who aptly have the right name. We felt 'held' at all times of the process. We cannot thank you enough!
15 april 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you so much for your kind and thoughtful review.
We’re incredibly pleased to hear that your experience with Held Health felt so positive, especially after what sounds like a long and challenging journey to access the right support. It means a great deal to us that you found our processes clear and that our team provided expert, compassionate care throughout.
Hearing that you felt “held” at every stage is exactly what we strive for—it’s at the heart of everything we do. Supporting families in a way that brings clarity, reassurance and confidence is so important to us.
Thank you again for trusting us to be part of your journey and for taking the time to share your experience.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
Held Health has been extremely disappointing and, frankly, concerning.
My daughter was referred for a Right to Choose ASD assessment on 12/03. I submitted all requested forms by 16/03 and received confirmation that they had been received. I was then later told by email that the parent assessment had not been completed, which makes no sense given that the paperwork had already been acknowledged.
Since then, I have sent emails and left voicemail messages, and nobody has responded. For a service dealing with children’s assessments and sensitive personal information, this lack of communication and apparent disorganisation is unacceptable.
What is especially concerning is the handling of the information already submitted. If forms were received and acknowledged, why am I now being told something is missing, and what has happened to the information provided? Given the sensitive nature of these forms, this raises serious concerns about record keeping and data handling.
When parents are seeking an autism assessment for their child, they need clear communication, accuracy and reassurance that personal information is being managed properly. Unfortunately, my experience so far has been the opposite.
16 maart 2026
Review zonder uitnodiging
Antwoord van Held Health
Thank you for responding with your contact information so that I could look into your concerns.
I hope that the resolution reached was satisfactory and that your daughters continued journey with us is a positive one.
I apologise for the communication confusion that was driven by a system update issue. I understand how this caused concerned and I am taking steps to ensure that future updates yield better results. Please let me know if there is anything else I can do for you.
Kind regards
Amber Tweedy
Held Health
Good afternoon
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration and concern this situation has caused.
We understand how important clear communication and accurate handling of information is—particularly when it relates to your child and sensitive personal data. From what you’ve described, this is not the standard of service we aim to provide, and we sincerely apologise for your experience so far.
We would like to investigate this as a priority to understand what has happened with your daughter’s referral and the information you have already submitted, and to ensure this is resolved for you as quickly as possible.
To help us do this, we will be sending you a request via Trustpilot for some additional details so that we can locate your records and review this fully. Alternatively, you are very welcome to contact us directly using the details provided in our response, and we will ensure this is picked up urgently.
Thank you again for bringing this to our attention—we take feedback like this seriously and will work quickly to put things right.
Kind regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
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