I ordered coils a couple off times for my Zenco the delivery was fast the product was perfect and the best about herbalize store is they work with smokie Mcgreen
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Beställde från Sverige på julafton och fick mitt paket 7jan. Var lite nojjig att det var en scam för det fanns inga omdömen från Sverige så jag chansade. Så mycket bättre pris än från svenska sidor... Toon meer
Bedrijf heeft geantwoord
I purchased a brand new vape. As it broke I wanted to get it repaired or replaced through warranty. Herbalise have been less than helpful and apparently do not have a direct contact at the OEM des... Toon meer
Bedrijf heeft geantwoord
Compré hace un tiempo un vaper arizer solo 2 Max y un tubo de cristal solo / Air curve. El precio del arizer fue bajísimo y del tubo el normal, pero el tubo extra llegó en mal estado, con una grieta e... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
Discover the most complete range of dry herb vaporizers in the UK to meet your every vaping need. Order your new portable or desktop vaporizer today!
Contactgegevens
54 Scarva Road, BT32 3AU, banbridge, Verenigd Koninkrijk
- hello@herbalizestore.com
- herbalizestore.co.uk
4,2
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483 reviews
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Amazing experience
Amazing experience! Ordered the new IQ3, and the whole process was seamless. Highly recommend this shop.
12 september 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi Grace,
Thank you for your kind words! We’re so pleased to hear you had such a smooth experience with your IQ3 order. We truly appreciate your recommendation.
Kind regards,
HS Team
One of the best online customer service received
I would like to thank whole HerbalizeStore team for sorting my replacement TWICE (not the stores fault) , kept it completely stress free and went above and beyond to get me my replacement device first time and when it had the same issue - sorted me out with another device.
Olivia from customer support is an absolute gem, her work ethics are to the highest standard, I hope her senior management reads this and gives her hefty Xmas bonus :)
Thank you guys, I’ll be back very soon, aiming on Dynavap M7 XL next.
25 november 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Eriks,
Thank you for your thoughtful feedback! We’re so glad to hear that the Olivia, could make the replacement process smooth for you. Your kind words mean a lot, and we’ll be sure to pass along your praise. We look forward to helping you with the Dynavap M7 XL soon!
Kind regards,
HS Team
Excellent service
Excellent service! My Mighty+ arrived the next day. Couldn't ask for better.
15 oktober 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Edward,
Thank you for sharing your experience! We're glad your Mighty+ arrived so quickly and that you’re pleased with our service.
Kind regards,
HS Team
Ordered the Volcano Hybrid
Ordered the Volcano Hybrid, and it was delivered super fast. Will definitely shop here again!
5 november 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Daisy,
Thank you for your feedback! We’re happy to hear your Volcano Hybrid arrived quickly and look forward to serving you again.
Kind regards,
HS Team
Fantastic customer service
Fantastic customer service! Will be back for more accessories soon.
27 oktober 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Thank you for your kind words! We’re glad we could assist you, and we look forward to helping you with more accessories in the future.
Kind regards,
HS Team
Great store
Great store! Got my Solo 3 today, and it works like a dream. Quick shipping too.
18 september 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Anna,
Thank you for your feedback! We're glad to hear your Solo 3 is working perfectly and that your order arrived quickly. Enjoy, and feel free to reach out if you need any assistance!
Kind regards,
HS Team
The Crafty+ I ordered was shipped the…
The Crafty+ I ordered was shipped the same day, and I got it in perfect condition with a free grinder. Highly recommend this store!
13 oktober 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Daniel
Thank you for your review! We're so happy to hear your Crafty+ arrived quickly and in perfect condition. Thanks for recommending us!
Kind regards,
HS Team
This was my first time ordering a…
This was my first time ordering a vaporizer online, and I couldn’t be happier with the service. My purchase arrived quickly and exactly as advertised. Highly recommend!
15 november 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Robin,
Thank you for your kind words! We're so pleased to hear your first online vaporizer purchase was a great experience. Enjoy your new device, and we appreciate the recommendation!
Kind regards,
HS Team
Got my Arizer Solo 2 in no time
Got my Arizer Solo 2 in no time, and it’s been a game-changer. Great experience overall; I’ll definitely shop here again.
21 augustus 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Daisy,
Thank you for your feedback! We’re happy to hear your Arizer Solo 2 arrived quickly and has made such a positive impact. Looking forward to serving you again!
Kind regards,
HS Team
I ordered the Pax Plus
I ordered the Pax Plus, and it arrived quicker than I expected, next day after! Great shopping experience overall.
29 oktober 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Millie,
Thank you for your feedback! We’re glad to hear your Pax Plus arrived so quickly and that you had a great shopping experience with us.
Kind regards,
HS Team
Perfect for a first timer
Perfect for a first timer, very easy to use, delighted with it. 👌
1 november 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Thank you for your review! We're glad you found a great fit for your first experience. 😊
Kind regards,
HS Team
They dont bother to update the website…
They dont bother to update the website when items go out of stock or been discontinued. Now got to wait for a refund to go though beacuse they have poor customer service.
8 november 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi Nich,
We apologize for the inconvenience with your shopping experience. We strive to keep all items in stock; however, in this case, our inventory was inaccurate, and we attempted to order the item from our supplier. Unfortunately, we learned after your order that the item had been discontinued. We’re very sorry for any frustration this may have caused.
Your feedback is valuable to us, and we’ll work to improve how our stock information is reflected on our website to prevent similar issues in the future.
Kind regards
HS Team
I was ignored for weeks
I was ignored for weeks. I was sent faulty goods. Their "support" number doenst work. They ignored my emails and the live chat doenst work. I was made to feel it was my fault. These guys are so bad at what they do. You've been warned not to use such bad people so up to you
19 september 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi there! I’m very sorry to hear about your experience. While we don’t offer phone support, we respond to emails several times per day - Monday through Friday each week, and we’re also available on live chat at the hours displayed. If, for any reason, we’re unavailable on live chat, you can always leave your email, and we’ll reach out within the next 24 hours (excluding weekends). We’d love to understand what went wrong and see how we can help make things right. Please feel free to email us at hello@herbalizestore.com or contact us through the live chat at your earliest convenience.
Kind regards,
HS Team
Reliable and trustworthy - great customer service and products too
Simply put they always deliver on the goods, and Olivia on the emails always sorts you out.
Last ordered a SS cooling unit for my Mighty+ (I'm keeping my eye out for the Venty one now!) which was delayed being shipped from Europe. I ended up having to modify the unit with a rotary tool and tungsten carbide bits to open up the airflow, but anyway that's irrelevant, the guys at Herbalize sent me a care package of O rings and screens for free because of the delay, so you know they'll sort you out if there's a problem.
Pretty sure I tried to raise a complaint to these guys by mistake years ago as well (I was really high at the time and got my online stores confused) but they were dead polite either way.
Would highly recommend!
19 oktober 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi Matthew,
Thank you so much for the detailed and positive feedback! We’re really glad Olivia could help keep everything sorted for you and that the team’s follow-up helped out with the delay on the cooling unit. Sounds like you're making some impressive custom modifications, too! We have Venty arriving on Monday, with just one unit left in this batch. The next restock is expected by the end of next week. However, placing an order today will secure your order for dispatch the following Tuesday. Thanks again for your recommendation; we’re here whenever you need.
Kind regards,
HS Team
Herbalize gave me the best customer…
Herbalize gave me the best customer service I have ever received; I left a review for a faulty vaporiser (manufacturer’s issue) and from that review they contacted me to organise a warranty claim. They’ve since helped me with another warranty claim with the same manufacturer and I’ve been able to invest it into a new device.
They’ve been communicative, helpful and quick to respond. I am now a very loyal Herbalize customer!
29 augustus 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi there,
Thank you so much for sharing your experience! We're glad to hear that our team was able to assist you with both warranty claims and that you’re happy with your new device. Your loyalty means a lot to us, and we’re always here to help.
Kind regards,
HS Team
Best customer service I have ever experienced!
I have no idea how this company is raated 3.6 stars ? They delivered my first order within about 24 hours of me ordering it , I had a small issue with one item , not the company's fault but manufacturing and a lovely lady got back to me by email I think her name is Olivia Wayne , can't be sure without going back to check email , but she was incredibly fast at getting back with me and instantly seems to have dealt with my issue. I have honestly never experienced customer service like this place.
29 augustus 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi Craig,
Thank you so much for your kind words and for sharing your positive experience! We're happy to hear that you received your order quickly and that our team was able to assist you promptly with your issue. Your satisfaction is our top priority, and it's wonderful to know that our customer service made such a positive impression. We appreciate your support and look forward to serving you again in the future!
Kind regards,
HS Team
Support was quick to fix an issue that…
Support was quick to fix an issue that came up with the device and offer me a replacement free of charge . Would buy from again
16 augustus 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi Elliot,
We appreciate your understanding and are glad our support team could resolve the issue for you quickly. Thanks for giving us another chance—happy to have you as a returning customer!
Kind regards,
HS Team
No problems like others
No problems like others, ordered a proxy travel pack Wednesday morning and it came Thursday, got notifications and tracking, thanks guys
14 augustus 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi Simon,
Thanks for sharing your experience! We're glad everything went smoothly and that your order arrived quickly. If you need anything else, feel free to reach out.
Kind regards,
HS Team
Horrible experience
Very unhappy was manipulated into opening the box it came in to prove it hadn't been used to be told I couldn't get my refund because I've opened it which I was basically told to do to prove it honestly lucky you don't have a store close or id be paying you a visit oh and they filter out bad reviews on there site aswell left like 3 trying to do one and none are there funny that
15 augustus 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Hi there,
We are sorry about the situation and we understand that the original solution has not been satisfactory. Our goal is to ensure a resolution that is fair for both parties.
While our return policy usually requires items to be unopened to qualify for a full refund, we can see that our team member has provided a full credit while allowing you to keep the product as well.
We hope this can be seen as a fair resolution to the issue, and we apologize for any inconvenience caused.
Kind regards,
HS Team
Late, but worth the wait
although my vaporiser arrived late, Herbalize were brilliant throughout.
Can’t wait to order more items and have trees planted.
16 juli 2024
Review zonder uitnodiging
Antwoord van Herbalize Store
Dear Mark,
Thank you for your review. We sincerely apologize for the delay you experienced throughout your shopping journey. We're truly sorry for any inconvenience this may have caused.
We're glad to know that your order has finally arrived today. We hope everything meets your expectations and that your future experiences with us will be smooth and satisfying.
If you have any further questions or concerns, please don't hesitate to reach out.
We appreciate and value your business.
Best regards,
HS Team
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