Holiday Bay Reviews 

1.266
•
TrustScore 5 uit 5

4,9

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Lees wat reviewers zeggen

Beoordeeld met 5 van de 5 sterren

Becky Hope really put herself out to help book our holiday to Korea and Japan. She gave me two itineraries one with Taxi links to destinations and one without the Taxi links. When when the Price has... Toon meer

Beoordeeld met 5 van de 5 sterren

I reached out after seeing advert on FB. I wanted to go to China & Japan for 28 days. Max put a very easy to understand itinerary together which included all flights, all transfers, all hotels. The... Toon meer

Beoordeeld met 5 van de 5 sterren

Arya , again , after completing my trips to Japan and China, was able to accommodate my request of a 7 day trip to South Korea , flights hotel and transfer , effortless booking, this time meeting th... Toon meer

Beoordeeld met 5 van de 5 sterren

I communicated with Bob who quickly found out what I was looking for and came back with a great option, good itinerary and very good price. His information was perfect, he was pleasant during our dis... Toon meer

Bedrijfsgegevens

  1. Reisbureau

Geschreven door het bedrijf

We create memories! We cooperate with clients to determine their needs and advise them on appropriate destinations, modes of transportation, accommodations, cruise & safari!


Contactgegevens

4,9

Uitstekend

TrustScore 5 uit 5

1K reviews

5 sterren
4 sterren
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Heeft 87% van zijn negatieve reviews beantwoord

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4,9

Alle reviews

(1.266)

473 reviews in de afgelopen 12 maanden

Een review schrijven
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Beoordeeld met 5 van de 5 sterren

I had the pleasure of dealing with Bob…

I had the pleasure of dealing with Bob regarding a long haul holiday package .
Nothing was too much trouble, he was so patient and professional and above else extremely approachable and friendly. Wouldnt hesitate to to contact this company again

2 augustus 2026
Review zonder uitnodiging
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Antwoord van Holiday Bay

Thank you for your lovely review. We’re delighted to hear that Bob was patient, professional, approachable and friendly while helping you plan your long-haul holiday. We really appreciate your kind words and look forward to assisting you again in the future.

Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Great customer service from Shane

Shane helped me when I enquired regarding a holiday I was looking to book, he went above and beyond to make changes without any problem
Great service

3 augustus 2026
Review zonder uitnodiging
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Antwoord van Holiday Bay

Thank you for your kind review. We’re delighted to hear that Shane went above and beyond to make the changes you needed and provided great service. We really appreciate your feedback and will be sure to pass your kind words on to Shane.


Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

In planning a trip to Japan for the…

In planning a trip to Japan for the Cherry Blossom time - I wished to visit Toyko - Kyoto - Osaka and Hiroshima. - I had tried on my usually travel site, but the different visiting stops it could not cope with , so I turned to Ava Grace at Holiday Bay. who sorted out all the flights and hotels in quick order, I did want to change one hotel as low rating, but Ava was onto it with no trouble.. Will certainly consider Holiday Bay for my next Double stop booking

3 augustus 2026
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Antwoord van Holiday Bay

Thank you for your lovely review. We’re delighted to hear that Ava Grace made planning your Japan trip easy, arranging all your flights and hotels and helping with the hotel change. We really appreciate your feedback and look forward to assisting you with your next trip.


Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Ava Grace

Ava Grace, went above and beyond her duty to sort out my holiday, I'm really impressed with the company and my holiday advisor.

29 juli 2026
Review zonder uitnodiging
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Antwoord van Holiday Bay

Thank you for your lovely review. We’re delighted to hear that Ava Grace went above and beyond to help arrange your holiday. We’re so pleased you were impressed with both Ava and our service. We really appreciate your feedback.

Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Chris found us flights so easily he’s…

Chris found us flights so easily he’s very efficient

31 juli 2026
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Antwoord van Holiday Bay

Thank you for your kind review. We’re delighted to hear that Chris was so efficient in finding the right flights for you. We really appreciate your feedback and will be sure to pass your kind words on to Chris.

Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

I rang holiday bay after seeing an ad…

I rang holiday bay after seeing an ad on social media,I spoke with Jason who was professional and had a wealth of knowledge with regard to our chosen destination(Thailand) he went above and beyond tailoring our holiday to suit our needs and was patient and helpful with the various customisation of the holiday,I was dubious re the situation in the middle east(USA/iran) but was under no pressure to continue with the booking,in the end I decided to wait to see what would happen re the war, Jason was very understanding and empathetic, I will use Holiday bay in the future as Jason was so professional and proficient, and would recommend this company to anyone looking to book a holiday.

31 juli 2026
Review zonder uitnodiging
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Antwoord van Holiday Bay

Thank you for your detailed and kind review. We’re delighted to hear that Jason was professional, knowledgeable and understanding while helping you plan your Thailand holiday. We’re glad he was able to tailor the options to your needs and provide support without any pressure. We really appreciate your recommendation and look forward to assisting you again in the future.

Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Excellent service from start to finish

Excellent service from start to finish. Shane helped us pick the best itinerary to Thailand and swapped and changed everything I asked for. Highly recommended ❤️

31 juli 2026
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Antwoord van Holiday Bay

Thank you for your lovely review. We’re delighted to hear that Shane helped you create the perfect Thailand itinerary and was happy to make the changes you requested. We really appreciate your recommendation and kind words.

Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Excellent service

Excellent service
Excellent service. Chris created a plan perfect to my needs with all details.

31 juli 2026
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Antwoord van Holiday Bay

Thank you for your kind review. We’re delighted to hear that Chris created the perfect plan for your needs and provided all the details you required. We really appreciate your feedback and will be sure to pass your kind words on to Chris.


Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

We did not book with holiday bay just…

We did not book with holiday bay just as we got a last minute deal with another company. However, iszamme was amazing, patient and kept in close communication trying to work some out for us. Very good service.

30 juli 2026
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Antwoord van Holiday Bay

Thank you for your kind review. We’re delighted to hear that Izanne was patient, helpful and kept you updated throughout. Although you booked elsewhere, we really appreciate you taking the time to share your experience. We hope to assist you with a future holiday.


Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Messaged this company in reference to a…

Messaged this company in reference to a long haul holiday.. AVA was the member of staff that helped me through everything she went above and beyond what I expected to help me find the right hotel the whole package really well done look forward to dealing with you again thanks for everything

17 juli 2026
Review zonder uitnodiging
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Antwoord van Holiday Bay

Thank you for your lovely review. We’re delighted to hear that Ava went above and beyond to help you find the right hotel and put together the perfect package. We really appreciate your kind words and look forward to assisting you again in the future.


Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Very helpful service

Rozi thanks for a very helpful service

30 juli 2026
Review zonder uitnodiging
Logo Holiday Bay

Antwoord van Holiday Bay

Thank you for your kind review. We’re delighted to hear that Rozi provided you with such helpful service. We really appreciate your feedback and will be sure to pass your kind words on to her.


Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Rozi provided the best quote for our…

Rozi provided the best quote for our holiday package, appreciate the quick response on the package requirement.

30 juli 2026
Review zonder uitnodiging
Logo Holiday Bay

Antwoord van Holiday Bay

Thank you for your kind review. We’re delighted to hear that Rozi provided a great quote and responded quickly to your holiday requirements. We really appreciate your feedback and will be sure to pass your kind words on to Rozi.


Team Holiday Bay

Beoordeeld met 5 van de 5 sterren

Rozi at Holiday Bay provided excellent…

Rozi at Holiday Bay provided excellent information on the options in the holiday itinerary etc details information on venues and hotels

30 juli 2026
Review zonder uitnodiging
Logo Holiday Bay

Antwoord van Holiday Bay

Thank you for your kind review. We’re delighted to hear that Rozi provided excellent information and helpful service. We really appreciate your feedback and will be sure to pass your kind words on to Rozi.

Team Holiday Bay

Beoordeeld met 1 van de 5 sterren

The communication with this company is…

The communication with this company is poor also the stress and anxiety leading up to trip away is awful

29 juli 2026
Review zonder uitnodiging
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Antwoord van Holiday Bay

Thank you for taking the time to share your feedback. We are sorry to hear that you have felt stressed and anxious in the lead-up to your holiday, as this is never the experience we want for our customers.
We would like to clarify that we have been assisting you since Tuesday after you experienced difficulty logging into your easyJet account to view your booking. To help resolve this, we emailed your flight voucher directly to you and, together with your travel documents, provided detailed step-by-step instructions on how to access your flight booking through easyJet.
Regarding the confusion over checked baggage, we explained that checked luggage was not included as part of your holiday booking. To ensure complete transparency, we also provided a copy of your booking confirmation along with screenshots of the original chat conversation confirming that checked baggage was not included.
We apologise for any inconvenience or frustration caused and appreciate your feedback. We remain committed to assisting you and wish you a pleasant and enjoyable holiday.

Team Holiday Bay.

Beoordeeld met 5 van de 5 sterren

Holiday pricing

Bob has been putting a holiday itinerary together for myself & my wife across 🇨🇳. He is so accommodating & efficient at his job he is a credit to your company. Wouldn't hesitate to get in touch with him again in the future.
Yours sincerely
Mr Paul Bradshaw.

29 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Multi centre holiday

We were looking to do a holiday of a lifetime and were connected to Denver whom handled our request efficiently, any queries we had were answered and our holiday was arranged. When I had an issue I got in touch and it was dealt with, the communication was easy and not a problem. Very happy with the whole process and looking forward to our multi centre travel next year 😎 We would definitely recommend this holiday company to anyone looking to book this kind of holiday.

2 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Becky at Holiday Bay

Hi, my name is Andy Woodbridge, I have recently been looking to book a 3 week vacation in October. After lots of research I got in touch with Holiday Bay. A lady by the name of Becky took on the task of providing me with an absolutely unmissable bargain of the century. To this moment I do not know how she managed to get such a great deal. She planned everything from departure at LHR and then step by step until our return. Trust me, if you are looking for a step by step vacation with everything catered for, Becky is either at the other end of the phone or online, she definitely will deliver. Not sure if Becky will read this, but if you book with her please thank her on my behalf .

28 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Although due to unforeseen…

Although due to unforeseen circumstances I didn’t go ahead with the booking I had initially enquired about I can highly recommend this company and in particular Rex. Upon my initial request for information I was only met with what I can describe as an instant response to my query with a selection of dates airports. Response was quick and very informative. Even after all Rex’s work it wasn’t a problem to him when I said I could not go ahead. No push to proceed ever came from him or this company. If I do go ahead I will definitely go with this company. Thanks again Rex

23 juli 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Amazing Multi-Destination Holiday

My sister and I had an amazing 2-week travel experience to Asia and Australia. We would like to commend Arya for organizing such a seamless holiday experience from booking our itinerary to selecting comfortable hotels in excellent locations. Every hotel was strategically situated, with easy access to buses, trains, and a variety of restaurants, making it incredibly convenient to explore each destination.
Communication throughout the entire process was outstanding. The booking documents provided were clear, well-organized, and made navigating between different countries smooth and stress-free. Thank you, Arya, for your professionalism, attention to detail, and for making our trip such a memorable and enjoyable experience. We highly recommend your services!

26 juni 2026
Review zonder uitnodiging
Beoordeeld met 5 van de 5 sterren

Thailand 2026

Hi There

I would just like to say, I have recently been dealing with Becky Hope from Holiday Bay and the experience has been a pleasure and very easy

This type of thing normally stresses me out and has myself questioning everything, leaving me with sleepless before go

Becky has been very friendly and reassuring, answering many awkward questions from myself

However Becky has made me feel very reassured and I look forward to working with her again planning next years adventure

10 juli 2026
Review zonder uitnodiging

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