House Sales Direct  Reviews 

Although the property I viewed wasn’t exactly what I was looking for, Sandy was very helpful and friendly - she managed to track down some missing keys and sorted things quickly. Thanks Sandy!

We were roped in with the promise of a quick sale in a few weeks. 6 Months later, still no sale and we're apparently contractually bound to them until the end of a 12 month period, something that was never made clear at the start. Terms and conditions were discussed over the phone but this was never mentioned. We also never saw the written ts and cs despite asking for them. The house price was reduced without our consent "to generate interest". We were constantly asked to consider prices lower than what they agreed was a safe price at the start. The only positive is it's now been sold (for MUCH less than we originally agreed). Also, there are legal fees to pay despite what they promise. They only cover fees up to a certain threshold. Would definitely wait it out next time with a traditional estate agent.
Update (15/6/26) They reached out for more info on my experience but I missed the email deadline. If they want to reach out again, I'll provide the extra info.

I have been speaking to Simon over the last few months.
All i can say that he is obviously very good at his job.
He makes sure that everything is done in a timely fashion. He is very thourough and doesn't let anything hang about.
1st class in my opinion, and a credit to House Sales Direct and to his industry.

It has now gone from regular meeting requests to absolutely nothing... Last week I asked for progress on queries from the person assigned to me, she would return on 30 April and have heard nothing from her. sent a following up this morning, radio silence. solicitors confirmed that they would follow up on queries two weeks ago, haven't heard anything since... is there anyone I can speak to regarding the sale of my property and how far along the process is? My previous post was removed because of a name being mentioned, amazing that names may be mentioned when service receives a good rating...I would appreciate urgent feedback on my requests, thank you.

Great experience with House Sales Direct. Thanks to Simon and the whole team for being professional, responsive, and keeping everything running smoothly. Communication was clear throughout. Would definitely recommend.

I have nothing but kind things to say about our experience. Fatima Bibi really made sure an intimidating process of first time buying was fully understood at every step. We’re still in the process and weekly I speak to Fatima on the status of the sale. I’ve had nothing but support since my contact with her :)

Very accommodating.
Hamzah Bhatti was very helpful and understanding of my needs. If he said he would get in touch, he did, and at the time specified.
I would recommend using their services.

Joe was great. Really helpful, thank you.

Horrendous company. However

Great working with Sandy.

Excellent communicator, fast response times and always keeping things stress free and professional.
Been a pleasure so far and glad Sandy is working with my property.

Joe was lovely, very thorough and helpful! Would recommend this company!

Joe was a friendly, knowledgeable and enthusiastic guy who helped me along the way !

I had a great experience viewing a property with Joe the property representative. He was professional, responsive, and made the whole process smooth and stress-free. Communication was clear at every step, and he was available to answer questions. I’d definitely recommend their services to anyone looking for a reliable and efficient property agent.

I didn't know house sales move direct where a online housing estate agent. It' shows. Let me explain. I can say this now, I finally got my holding deposit back of 6k which they refused to hand back over a month sooner, apart of their terms, which I didn't sign up too.

This company trade under Lowerhousing estates limited. They never viewed the property. I got told that by the seller. He let slip. When I went sale agreed, one of the sales representatives who works in sales was extremely pushy that I depart with 6K as a holding deposit. I did, after a day and a half, stupidly. However it took 2 months to receive this back after I pulled out of the property after I got a survey done. It stated that it was non-habitual by the surveyor report. They were extremely pushy that I proceeded. They had there own independent panel of solicitors on board.. Carbon Law being one on them. Obviously some kind of business deal.

Red flags... if you look up housing sales direct..they're a dissolved company..but trading under a different company. They're pushy for you to depart of funds to make money. my opinion is to hold it in their own account to gain interest of the company's behalf.
They tried to convince me to live in property after it had ABESTO'S issues, damp, electrical faults/ plug sockets falling out the wall, ventilation issues were also included. ( jackpot)
(After I surveyor report!!!

Contact with them over the start via phone was instant, and i was getting closer to proceed with the sale until the surveyor report came back ..which i sent to them. Communication became impossible. They still had 6K of a holding deposit of mine, and took away for £500 as some kind of agreement added on top of that. I called them.

Long story short I got the money back after two months, doesn't help if you're a buyer and if you have a mortgage offer in place. Please avoid. I don't write reviews usually but the icing on the cake was when they informed me that I would the funds on the day. Didn't happen. I couldn't get hold them via phone. They blocked my number. i called on a colleagues phone, they answered,. and wrote a emails

It was very stressful. Please avoid!!

All staff at this estate agent are very friendly,polite and professional.
My house viewing with this company was very pleasant experience.

Shirel assisted me at the processing stage. She was very helpful and responses were extremely quick. I would highly recommend her from the team. Kind regards.

Truly what a great discussion I had with Mohammed , it was certainly a breath of fresh air and professionalism and knowledge shared was absolute. A great asset to your company

I contacted House Sales Direct via email to book and appointment for a viewing and was contacted promptly by Joe. The appointment was made to fit my availability. Joe was very friendly, helpful and polite.
A pleasant first experience with them.

This is only for Alicia. This lady is brilliant, helpful and the only one who listens. I couldn’t thank her enough. She went above and beyond.

The problem I had with the Deeds being lost at my parents bank, selling the property was delayed and the staff at House Sales Direct fully supportive with the situation I was in.

Fatima Bibi was extremely helpful, knew the answers to all my questions. She was very professional and a pleasure to deal with.