Our application was handled very efficiently. Subsequently I got emails advising that we hadn't made a deposit and this became clear when I access your portal and found that two accounts had been open... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Opened a fixed rate ISA to transfer in previous years depoits. Rate very good and account opening on the website easy to do and very clear. It would have been good to have acknowledgement of the trans... Toon meer
Bedrijf heeft geantwoord
The online application took quite a few days, which other banks can get done on the same day. Wanted to get my isa limit in quick before the deadline.
Bedrijf heeft geantwoord
It was easy to set up and straight forward apart from wanting to add my wife into the account. this was not allowed due to her not having a mobile phone or being on the internet. not being allowed to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Hampshire Trust Bank is a specialist bank, staffed by experts focused on helping UK businesses realise their ambitions. Our dedicated bridging finance, development finance, specialist mortgages and wholesale finance teams ensure that businesses receive the outstanding service, lasting relationships, integrity and expertise they need to prosper. We also provide savings accounts to individuals and businesses and since we lend to SMEs, our savers can be sure their money will help boost the British economy. The bank is authorised by the Prudential Regulation Authority and regulated by the Prudential Regulation Authority and the Financial Conduct Authority.
Contactgegevens
80 Fenchurch Street, EC3M 4BY, London, Verenigd Koninkrijk
- htb.co.uk
4,4
Uitstekend
2K reviews
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Unable to transfer from another ISA provider.
It was impossible to find where to transfer an ISA from another provider which was the reason for my application.
27 maart 2026
Antwoord van Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service received so far.
Please kindly contact us on 020 7862 6222 and we would be happy to help should you wish to go ahead with the transfer.
Hampshire Trust Bank
Antwoord van Hampshire Trust Bank (HTB)
Hi Kate, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Antwoord van Hampshire Trust Bank (HTB)
Hi Kenneth, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
Easy to open new ac0count
Easy to open new ac0count
bit of do to transfer from old account
7 april 2026
Antwoord van Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased you found the application easy. We're always keen to improve and have passed your feedback onto the relevant team.
Hampshire Trust Bank
I cancelled a Isa in the correct time…
I cancelled a Isa in the correct time frame and they still took it an still waiting for it to be returned
8 april 2026
Antwoord van Hampshire Trust Bank (HTB)
Hi Joanne, thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service received so far.
We have looked into this and it should now be resolved. We're always keen to improve and have passed your feedback onto the relevant team.
Hampshire Trust Bank
ISA transfer - poor communication methods
Opened an ISA and requested transfer, which I completed the form for.
However, due to the crossover in timing, the existing provider moved my isa into what they called the mature isa.
I advised HTB immediately the new account number via the chat, as there was no other way of telling them this. A week or two later, I get a message from HTB to say there was an issue with the transfer, but no further details. How am I supposed to fix the issue, when I’m not being advised what the issues is???
Basically the customer services is appalling if you want something a little different from their AI chat interface!
31 maart 2026
Antwoord van Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service received, we are always keen to improve.
We have looked into this and have asked our team to reach out to you to ensure this is resolved.
Hampshire Trust Bank
I asked for matured isa to be…
I asked for matured isa to be transferred to you and you requested a balance of £0.00.
You acknowledged that this was your human error.
I subsequently transferred my account to another provider and closed my account with you.
13 april 2026
Antwoord van Hampshire Trust Bank (HTB)
Hi Susan, thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service received. We're always keen to improve and I have passed on your feedback to the relevant team.
Hampshire Trust Bank
ISA transfer
I transferred my ISA in and everything worked well. My only small gripe is that all emails are worded for the opening of a new account and not a transfer in. In turn there were no interim updates about the progress of the transfer.
27 maart 2026
Antwoord van Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that your ISA transfer was successful.
We're always keen to improve and have passed your feedback onto the relevant team.
Hampshire Trust Bank
Antwoord van Hampshire Trust Bank (HTB)
Hi John, thank you for taking the time to leave feedback.
We're pleased that you found the process straightforward.
Hampshire Trust Bank
Easy to set up an online account
Easy to set up an online account. Kept updated by email.
21 maart 2026
Antwoord van Hampshire Trust Bank (HTB)
Hi Jo, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
Easy to set up and transfer funds too…
Easy to set up and transfer funds too although restricted to only bank account to transfer from.
27 maart 2026
Antwoord van Hampshire Trust Bank (HTB)
Hi Colin, thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
ISA 26/27
ISA fixed interest rates very good and easy to set up on line and also contact with the team by phone easy and efficient
13 april 2026
Antwoord van Hampshire Trust Bank (HTB)
Hi Lynda, thank you for taking the time to leave feedback.
We're pleased that you're happy with the product and service.
Hampshire Trust Bank
Our application was handled very…
Our application was handled very efficiently. Subsequently I got emails advising that we hadn't made a deposit and this became clear when I access your portal and found that two accounts had been opened. I have closed the unused account, but suggest you review your application process.
2 april 2026
Antwoord van Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that the application was handled efficiently, we're always keen to improve and have passed your feedback onto the relevant team.
Hampshire Trust Bank
Antwoord van Hampshire Trust Bank (HTB)
Hi Darren, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service.
Hampshire Trust Bank
User friendly
Easy, user friendly site, regular updates on registration progress and clear messaging.
23 maart 2026
Antwoord van Hampshire Trust Bank (HTB)
Hi Gillian, thank you for taking the time to leave feedback.
We're pleased that you're happy with the service so far.
Hampshire Trust Bank
Easy to apply for account and…
Easy to apply for account and everything progressed smoothly
1 april 2026
Antwoord van Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're pleased that you found the application process easy.
Hampshire Trust Bank
user friendly website
7 april 2026
Antwoord van Hampshire Trust Bank (HTB)
Hi David, thank you for taking the time to leave feedback.
We're pleased that you found the website easy to use.
Hampshire Trust Bank
Antwoord van Hampshire Trust Bank (HTB)
Hi Toni, thank you for taking the time to leave feedback.
We're pleased that you found the website easy to use.
Hampshire Trust Bank
Antwoord van Hampshire Trust Bank (HTB)
Thank you for taking the time to leave feedback.
We're always keen to improve and have passed this onto the relevant team.
Hampshire Trust Bank
The worst transfer experience
My transfer of isa to yourselves was supposed to happen on 31/3. It is still not completed! You and the previous provider are blaming each other. I messaged you and have had no response. My husband is in the same situation and spoke to you yesterday....still awaiting a call back. Communication is terrible and action is non existent.
7 april 2026
Antwoord van Hampshire Trust Bank (HTB)
Hi Helen, thank you for taking the time to leave feedback.
We're sorry that you're unhappy with the service provided so far.
We have passed this onto the team and can see that you have now spoken with them and the issue is in the process of being resolved.
Hampshire Trust Bank
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Bedrijven kunnen reviews verzamelen via geautomatiseerde uitnodigingen. Deze reviews worden als geverifieerd bestempeld, omdat het evident is dat ze op echte ervaringen gebaseerd zijn.
Lees meer over geverifieerde reviews.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.