Infinityleathers Reviews 

High quality product, had to exchange for different size, customer service returns easy

Fast and efficient. Thanks to Steve, who helped me choose the best size for me. My boots fit perfectly! 100% recommended.

Only given 1 star but woukd leave a minus if I could! Faulty suitcase and they woukd not issue return label or replacement item. They just said customer responsibility for returning faulty items. After reading other reviews don’t even want to pay to return it as other people say the company denied any knowledge of returned goods even though they had tracking. AVOID THIS COMPANY AT ALL COST COMPLETE SCAMMERS!!!!!

Bought a suitcase from here absolutely garbage and the same goes for customer service. The internal straps came apart on first use. Customer service won’t accept a return without me paying for it. When you read the reviews would you risk sending anything back here? It’s too much of a coincidence. Terrible attitude on customer communication/contact. Avoid

Great service anf good quality

Great products,best price and good delivery service

Nice product

Leather quality is nice and the delivery experience is also good

Great product, great price, quick delivery. I order the wrong size for one product and the return service was very easy and very quick to refine. Would definitely buy from infinity leathers again

My husband ordered a leather biker jacket for me for Christmas, and it was too small - the sizes on here are very strange, I have to say. But he contacted them and sent it back - the new size came promptly and fits just fine. I ordered the same biker jacket for my husband's birthday (this time thinking more about the size), and it fits perfectly. Both are well-made, stylish and very cheap for the quality! Can't fault them (but be wary of the sizing!!)

Order IL59468W
The jacket is way too small for a medium and it's very poor quality, especially where they have handcut the leather badly from top to bottom of the Zip. In addition the colour isn't as advertised!!!
They've now said that not only must I pay for a return myself, but I must also create my own handwritten return label and order information. That's absolutely pathetic in this day and age, especially when I paid £3 for the delivery.
AVOID THIS COMPANY!!!

Scammers!

I would strongly advise anyone considering buying from Infinity Leather especially through Debenhams.

I bought a pair of boots through the Debenhams website and what should have been a straightforward return turned into months of unnecessary stress. Although the official Debenhams returns portal accepted my return and generated a return label without any warning that the return was ineligible, Infinity Leather later refused to refund me, relying on their own 21-day returns policy.

The most frustrating part wasn't even the refusal itself,it was the complete refusal to address the actual issue I raised. I repeatedly asked for evidence that the mandatory pre-contract information required under the Consumer Contracts Regulations had been provided before I purchased the boots. Instead of answering that question, they repeatedly referred me back to their returns policy, which was never what I was asking about.

The whole process became a game of passing responsibility between Infinity Leather and Debenhams. Infinity Leather told me Debenhams should provide the evidence. Debenhams directed me back to Infinity Leather. Meanwhile, nobody actually answered the legal question I had asked.

Customer service was repetitive and unhelpful, with responses that appeared to ignore the points I was making. Rather than trying to resolve the dispute fairly, they simply continued repeating the same policy.

To make matters worse, the quality of the boots did not justify the hassle that followed. After this experience, I would not buy from Infinity Leather again, nor would I have confidence buying from third-party sellers through Debenhams if this is how customer disputes are handled.

I have now had no option but to pursue the matter through the courts to recover my money. This entire situation could have been avoided with transparent information and reasonable customer service.

A brilliant company fast delivering and a beautiful product

Love the sandals I bought. I usually live in hiking boots and trainers but these were really comfortable.
Easy to order and fast delivery. I have no complaints.

I absolutely love my jacket. I bought the yellow women’s racer jacket. Size Small fits like a glove I’m a size 10 fits perfectly.
Thanks guys

Lovely jacket.Good fit,great price.I think some of the reviews are people that don't realise that you're not going to get the same quality for £130 as you would for nearer £1K for lakeland Leather!!!

Sent back shoes for an exchange. Have kept the shoes and not sent the exchange or a refund. Has been more than three weeks of them saying they will send the tracking. They have even charged me for the delivery for the exchange

I ordered a leather jacket from this company which was supposed to to be a 3xl when I put the jacket on it was more like a medium when I measured the jacket it came up as a 36 chest ?
When I spoke to the company I was going to get a exchange but the time it took to come from purfleet in Essex to Harwich was a joke now when I’ve returned it I had to pay return postage then you have to fight them to get the refund I would not bother using this company as the customer service stinks

Exellent prompt next day service,
Exellent quality, value for money product.

100% can not fault this company!!!! Ordered a leather jacket, first of all the delivery was excellent, very quick and kept me informed along the way.
The item its self of top quality, thick leather and overall quality was excellent, and for the price of this jacket it was well worth it!!!!!! That good that I am confident to wear this as a protective jacket on my motorbike.
Its a 5 stars from me xxx