Infinityleathers Reviews 

Never buy from this seller. Sizing was significantly off for expensive $200 leather boots. Tried to exchange, they advertise a "simple returns and exchange" policy on their website. I was responsible for paying shipping back to the UK, not as in "I was charged for their shipping label", I had to actually figure out how to mail the package back to England. I paid $50 for that. Then when it finally arrived back in the UK it was held at customs. I told them, and they insisted I was responsible for paying the tarrif. It was $82. They only had told me originally that I was responsible for the shipping. Now I'm in a position of having to pay almost as much for an exchange as I paid for the item itself. Except that they were so unhelpful, by the time I even got the information of how to PAY the tarrif (phone tag and emails between them, UPS, the UK customs office, and USPS), it was already too late and they sent my item back for shipping. The international shipping specialist I finally reached at USPS said they only usually see this issue with scammers in CHINA. They said sellers are responsible for paying any fees to accept goods sent back to them, it is abnormal to request the buyer to pay them. It's especially funny because apparently the seller would have been entitled to a refund if they simply paid the fee as they were supposed to, because it was a return. But they tried to make ME do it, and I am literally in a different country with no international shipping experience. This store is a scam, I will never buy from them again, STAY AWAY.

Bought a jacket, sizing was off, so got a replacement in a different size, was also sewn weirdly. Couldn’t receive a full refund for some reason, so gave me a voucher, used this to buy a pair of boots….the boots arrived covered in clumps of mud and hair. THEY HAD ALREADY BEEN WORN. I’m trying to escalate this to get the original £110 back. Wouldn’t recommend this company. Doubtful their products are even real leather at this point.

Bought a leather parka jacket with fur lined hood via Wallis online. Ladies navy leather.
1. Sizing is all wrong. Ordered 16. The jacket was way out sizing wise. Far too small
2. I got charged a Delivery Protection amount of £8.49 even though I opted out.
Returned via Post Office. Doubt I’ll get reimbursed the £8.49 even though I shouldn’t have been charged it.

Un blouson retourné a l'adresse qui est sur l'étiquette de retour , en France prétend ne pas avoir reçu le blouson en retour , pourtant retourné en Colissimo
La qualité du blouson est de plus médiocre, ce site est proposé par Amazon : surtout ne pas acheter

Business name was uk luggage now changed to infinity leathers !!
I have been trying to sort out faulty suitcases since June last year 2025. I have now sent my faulty suitcases back and no one has responded to me about them. I will be taking this matter further now and seeking legal advice!!

Absolutely appalling. Ordered boots over £200 for my sons Christmas. When he opened the boots there were 2 different sizes. Back and forward to the company sent them proof of the different size boots, I sent them back they wanted proof they were sent back ( they had been signed for ) but no problem sent them proof anyway. Agreed they have them. Now it’s been 4 weeks of back and forth with them saying we are just waiting on the stock arriving. I had given them until today to either have the boots or a full refund and still have neither. So I’ve sent my last email requesting a full refund no more excuses looks like I’ll have to go down the legal route. Stay clear as this has to be the worst company I have ever dealt with.

Mal muy mal... te envían la prenda que pierde la empresa de transporte.
No se haven responsables, no devuelven el dinero. Mala atención al cliente.
Llevo más de 20 días reclamando y nada.
Es de verguenza que en la actualidad pasen este tipo de cosas.
No recomiendo la compra een esta web para nad en absuluto.
Peor experiencia imposible

Also unterirdische Qualität. Die Jacke ist in Indien für 50 Euro zusammengenäht von einem 12 jährigen. Das innen Fell war am Fusseln überall schlechte Nähte. Bin froh das ich das nicht direkt bestellt habe bei infinity Leder. Also so eine Qualität für 479 Euro ist frech und abgezockt. Bloß nichts bestellen!!!!!

ordered a coat from here, it arrived, had definitely been worn previously, so I sent it back and they said it was my issue and it was used. The cord on the hood also broke when I tried to tighten it. When they refused the refund they said that it was because it was used (yes the reason I was sending it back) and also it smelled of perfume (my mum is severely allergic to perfume and I dont put it on around her)...so lies. Dont order from here the quality is terrible. It cost £500 FYI and snapped within 5 mins of having it on.

I bought a RAF flying jacket After a couple of weeks ( I have worn it only 5 times) I noticed
that a seam was not stitched at all
I send an E-Mail still waiting for an answer.!

Jag behövde hjälp med storleken på en skinnjacka.Skickade ett mejl och fick svar från Carolina.Hon behövde ett par uppgifter från mig och återkom inom en timme högst. Jag beställde jackan och den passar perfekt. Jag är mycket nöjd med hjälpen jag fick och hur snabbt det gick 🤗🤗

Eine größere Frechheit ist mir noch nicht unterkommen.

Zum Bestellzeitpunkt alles lieferbar - mehrfache Kontaktaufnahme über Tage mit dem Verkäufer zum Status wurden mit: "Ich komme auf sie zurück" oder "Ich melde mich heute noch" beantwortet.

Nach ein paar Tagen Hotline angerufen "Die Bestellung kann nicht rausgehen weil einige Artikel nicht lieferbar sind"

Bestellung mehrfach per E-Mail storniert. Antwort: "Bestellung kann nciht storniert wegen weil im Versand" aber auch Tage danach kein Versand erfolgt.

Paypal eingeschaltet!

Vorsicht vor diesem Händler! Nur mit Käuferschutz über amazon prime oder paypal kaufen oder am besten garnicht!

Ordered a pair of New Rock boots, they were showing in stock on the website, and they were meant to be despatched the same day, I emailed them numerous times over the following days and each time they did reply, however it turned out that the items weren't in stock at the time of ordering and they were waiting for stock to arrive. After finally getting stock a few more days passed and they were shipped. After receiving the tracking number they were delivered within 48 hours.
They are a genuine pair of New Rock boots.
They really just need to make sure that their website accurately reflects what stock they have and to be able to ship out within the time frame given on their website. Couldn't really fault the customer service with regards to replying to the emails sent as they were faster than a lot of companies with their replies and updates.

Ordered suitcases from them a few months back and still now trying to get a refund. The suitcases are poor quality, flimsy and the customer service is awful. Referred them to trading standards. Avoid at all costs.

Not gonna lie, I was quite worried after ordering and then seeing all these negative reviews… but I decided to trust my gut and let the order arrive first… they posted it out very quickly (ordered in the morning and posted by the evening)… and then a few days later, they came! Correct shoes in the correct size… I’ve seen a reviewer calling their new rocks “fake” however I know that these are very much genuine as I own a few pairs already… heavy, strong and very well made like how they always should be ☺️ take the ‘risk’ if you like but I’m glad I did, nice new pair of new rocks for a great discount!

Bought an expensive pair of Infinity Leather shoes from Debenhams for £95, and they immediately started wearing. I emailed Debenhams straight away with pictures and details. They eventually forwarded my complaint to Infinity Leather, who sent back a terse reply saying the shoes were not defective and refused a refund. No further responses were received.

I tried to dispute the payment, but because of the extremely delayed response, both PayPal and my bank refused to help, saying the dispute window had passed. After this experience, I will think twice before buying Infinity Leather products again.

Banging jacket , loved this jacket so good execellent fit and warm , shame about the Quality ...NOT LEATHER ...COATING scratched after just wearing it 4 times 🤷 gutted ...purchased thru Amazon so got my money back in full ...DO NOT purchase direct from these Asian cowboys

Really wish I’d checked reviews before purchasing from this company.
Returned item tracked delivery.
Confirmed delivered to business address supplied by company.
Sent photos of receipt to company along with Royal Mail tracked online proof.
Surprise surprise Infinity Leather states not received!!!!!
Advised to claim through postage provider😡😡😡

Bought a pair of boots which were showing as 'in stock' which never arrived. I chased delivery on countless occasions to be told each time they were coming into the warehouse that week and would be shipped out...never arrived. I emailed to cancel my order and requested a refund which again never arrived. 18 emails later I gave up and initiated a charge back through my bank. I have just received the charge back 6 weeks after placing the order. Unless you have money to burn, do not use this company.

Bought a pair of New Rock boots and they are a piece of rubbish, fake and have white paint all over them.