Infinityleathers Reviews 

Returned the suit to this company and they have claimed that they have not received it back despite a full tracking and as per there instructions. Still waiting for my refund. avoid this company as the customer service is disgraceful

Purchased a Men's Retro Classic Suede Leather Harrington Biker Jacket - Bryne. The jacket had a large defect in the leather - on the back shoulder making it very visible. I returned the item and received a refund for the garment, but not the shipping charges incurred to return the garment.
It has been 6+ weeks trying to get a refund for the shipping charges, and while polite, there is no resolution in site.

Take a look through all the reviews, you'll find a few about items returned to Infinity Leather with their own tracking label attached but then infinity say 'we have no record of this' - despite Royal Mail proof of return. So this is a known and repeated issue and yet Infinity Leather do nothing about changing their Returns label address. End result, they make customers wait an endless period for either refund or exchange of garment whilst they 'investigate' matters. Debenhams should be ashamed of themselves for allowing a company like this to represent and sell leather and suede goods to their customers. If I could give zero I would. Avoid because if your garment needs returning you're likely to be subject to your order being on hold through absolutely no fault of your own. Trading Standards here we come.....

What a nightmare company, faulty suitcase returned twice, sent back twice and returned again today still nothing done.
I’m now left with a suitcase that nearly cost me £100 with a broken handle and wheels that are like pushing the worst trolley ever around a supermarket!!!
I’ll never ever deal with this sham of a company again, absolute shambles and the worst customer service I’ve ever experienced in my entire life!!!!

Amazing quality!! Brought a leather jacket from this company and the quality as well as delivery time was quick, easy and efficient. Would definitely recommend and make another purchase in the future!! Thanks

Ordered a leather jacket- great quality, very pleased with the product. Would definetly purchase from them again

Super Leather and great customer service

Leather was super soft but sturdy enough to hopefully last for years

Den 1 Stern hab ich nur gegeben weil man mindestens 1 Stern geben muss um eine Rezension zu schreiben. Ich habe im September 2024 eine Fliegerjacke für 500€ bei infinity leather bestellt, und diese wurde angeblich persönlich in meine Hände übergeben von einem DPD Mitarbeiter, ich war aber gar nicht in der Stadt in der Woche und zu dem Zeitpunkt war es also unmöglich das mir jemand persönlich ein Paket übergeben konnte. Dann habe ich das Übergabe Formular angefordert auf dem jemand mit N.D. unterzeichnet hat, meine Unterschriftist B.B., falls es nicht sogar der DPD Mitarbeiter selbst war und die Jacke einfach eingesteckt hat. Mittlerweile habe ich September Oktober November Dezember Januar Februar März und April mit infinity leather Service via Email korrespondiert um heute nach 8 Monaten Tortur die Antwort zu erhalten das sie nichts weiter tun können. Ich gehe mit diesem wirklich unterirdischen Fall jetzt zum Verbraucherschutz und werde mir einen Anwalt nehmen. 500€ einfach weg, und so eine rotzfreche Art mit seinen Kunden umzugehen. Das ist das aller Letzte! So eine miserable firma wie infinity leather habe ich noch nie erlebt. Es ist Diebstahl meines Geldes und nicht Erbringung von vereinbarten Leistungen für die ich viel Geld bezahlt habe. Ich kann jedem nur davon abraten jemals bei dieser Firma etwas zu kaufen. 8 Monate warten und gedulden und das um am Ende diese freche Antwort zu erhalten. Passt auf und gebt es weiter.

My personal experience is that I ordered a pair of shoes that i decided to return, I ordered from this company via Debenhams. I assumed that as Debenhams have them as a brand partner that they would be trustworthy.

I did the return via the portal on the Debenhams site as my order was fulfilled by them. This was a simple process involving Royal Mail, I repacked the shoes and sent them off.

A few days later I have proof of delivery, and a few working days later I received nothing from them. I chased this up and they claimed that despite Royal Mail saying it was delivered to that address, they said they didn’t have my return and would need to open a claim.

They said this would be resolved in 7-12 working days, so i waited it out. Once again I heard nothing from them. I chased this up and they now said this would likely take months before they hear back and I get my refund, which was quite a large sum of money to be out of pocket.

I called Infinity Leathers after being told conflicting information, which they then promised they would have feedback from Royal Mail in two days (Friday), and I would have my refund the following working day (Monday). I had them send this to me in writing. I heard nothing from them on the Monday.

A lot more chasing and false promises ensued. They did eventually promise a refund over the phone and said I would recieve it that day, which I also had in writing, which i of course did not recieve. I called the next day complaining about this, and while on the call they initiated my refund, which took 2 weeks to appear back in my account, today. I returned these shoes in February.

As you can see from other reviews here, and other people’s experiences with Infinity Leathers on other sites, this is a common occurrence for people, and I don’t think post not being delivered is that common. I wish I had read these reviews before ordering, this experience was stressful and difficult being out of a large sum of money for over a month.

Avoid ordering from this company.

Absolutely shockingly awful company. Not even worth one star!
Bought a pair of gloves in the wrong colour, I returned them and they said I hadn’t even though I had proof through evri. Eventually they said they had found them. After this I sent countless emails over an 5 week period asking for the other pair to be sent out and they kept saying they would send them but they didn’t. They could not even provide me with a timescale when they would be sent. They kept my money and would not give me a refund! Eventually I had to get my bank to step in and recover the cost of the gloves and thankfully got my money back. Very very bad experience dreadful customer service avoid at all costs!!!!!!!

Habe eine schicke Lederkappe bei infinity leather über Amazon bestellt. Nach fast fünf Wochen (bei einer angegebenen Lieferzeit von 8Tagen) habe ich die Bestellung über Amazon storniert. Die Rückerstattung sollte innerhalb von maximal 5 Tagen erfolgen. Das war vor drei Wochen. Amazon reagiert nicht. Ich rate von allen Kontakten zu "Infinity Leather" UND zu "Amazon" dringend ab!

After ordering a jacket through Debenhams I was concerned when reading negative reviews.
The jacket I ordered was a black leather pea coat.
I can report that this garment is well made and fits well (44 chest) I ordered large.
I am delighted with my purchase and would buy from them again.

I recently purchased a leather jacket from this shop, and I couldn't be more impressed. The quality of the leather is outstanding—soft, durable, and clearly built to last. The attention to detail in the stitching and design is remarkable, and the fit is perfect, combining both style and comfort.

The customer service was equally impressive, with staff who were knowledgeable, friendly, and eager to help me find exactly what I was looking for. I left feeling confident in my purchase and excited to wear my new jacket. If you're looking for premium leather jackets, this shop is a must-visit!

I bought a shearling sheepskin coat - Florence, in black. The quality is the best I have ever seen and a joy to wear in the cold weather!! I would recommend XL for a 42 inch chest. It wasn't exactly cheap, even with the 22% discount, but in my opinion worth every penny. Free delivery by RM within 48 hours too.
Andy Evans.

Brought pair of new rock boots on this website, came within a couple of days. Very happy with purchase 🙏

Bought a coat from here when it arrived it's loop for one of the toggles was not there stitching broken on further inspection found the loop in the pocket so looks like it had been returned then sent out again to me. I said I would keep it and get it stitched back in. As they hadn't got a replacement coat. Never asked for a refund but then got an email giving me £5 refund. I think for there failure to check it was ok it's a bit lacking offering that when I have saved them the postage to send it back. But to be fair wasn't expecting anything

I ordered an aviator jacket through Debenhams and it was too big, so I then ordered the next size down. I returned the larger one, and the refund was processed very quickly. The one that now fits is a lovely quality item. This was a totally hassle free and easy transaction from start to finish. I highly recommend them as a company, with great quality items.

Couldn’t wish for better service. Ordered a gilet on Amazon but inadvertently ordered the wrong size. Emailed Infinity Leathers direct and they altered the order and still delivered it within 24 hours. Quality is top notch at half the price I could have paid elsewhere.

I would like to give a no star review. I've had the most disappointing experience with Infinity leather. I bought a suitcase in July, used it for my holiday at the beginning of August and one of the wheels broke. I've been refused a refund, only an exchange but as I won't be using the suitcase for another year there's a big possibility it will break again. I now have to buy a box big enough to send it back to the company as they don't offer a free return either. I'm shocked at the unprofessional way this company deals with its customers. DO NOT BUY A SUITCASE FROM THIS COMPANY.

If I could leave no stars and a review I would. Bought a jacket via Debenhams, wrong size so returned it directly to Infinity Leather using their 48 hour tracked delivery. A week after returning I checked the Royal mail website using the reference number on the proof of postage receipt, which confirmed the parcel was delivered on 17th August. Contacted Infinity directly with my proof of postage receipt and screenshot of proof of delivery. Royal mail tracked 48 also provides a photograph and email/sms confirmation of delivery to the recipient. Infinity leather are denying receipt and refusing to give me a refund until they have investigated further, despite the above. Avoid this company at all costs.