Breath of fresh air, The phone was answered very quickly, the lady fully understood everything I asked, and gave me clear concise answers. All my questions were answered to my complete satisfaction.... Toon meer
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Lees wat reviewers zeggen
I took out a policy online and realised I’d missed a medication from my medical declaration. I called up and spoke to Christian. He checked with a colleague regarding my query. The HRT medicati... Toon meer
Bedrijf heeft geantwoord
Needed to add a medical on my insurance. The person was very friendly and to the point with his questions. Best of all there was no costs involved like my previous insurance who charged me £7.50. Now... Toon meer
I called to update a change to my wife’s medical circumstances on our holiday insurance and Susie made the whole process easy and straightforward while also providing additional information that my be... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
We’re an online travel insurance specialist. Our objective is simple, to provide a high-quality travel insurance product that will enable customers to travel with peace of mind. We aim to offer some of the best value products and allow customers to customise their policy in a matter of minutes. Our customer service team is friendly, helpful and dedicated to answer any queries you may have. So why wait? Get your quote today and let us give you peace of mind.
Contactgegevens
Verenigd Koninkrijk
- 0203 137 0379
- insureandescape.co.uk
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Heeft 100% van zijn negatieve reviews beantwoord
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Quick clear advise
Dikra was excellent
Dikra was excellent, both friendly and professional.
The whole process of updating medical information was straightforward.

Antwoord van Insure & Escape
Quick, efficient and courteous
Quick, efficient and courteous service. Jesse made the process of extending my policy very easy. Thank you

Antwoord van Insure & Escape
Reassuring …
Having twisted my ankle the day before my holiday i went to A&E to get it looked at. Worried if there would be repercussions with my insurance i.called Insure & Escape spoke to Bradley and explained what had happened and that it wast bone damage just ligament and tissue. He quickly reassured me it wasnt a problem and that an email would be sent. It arrived and like my initial experience found it all to be easily understood and navigable. Once again 10/10 to I&E.
Prompt and very helpful service…
Prompt and very helpful service resolving my issue quickly. This was my first contact with Insure & Escape and it has given me reassurance and confidence in using this company
Insure and escape were very easy to…
Insure and escape were very easy to contact to report changed medical conditions. Diexter was helpful , efficient and informative.
Very helpful and polite agent
Excellent customer service
Bradley was really helpful, answering my questions clearly and providing additional useful information about my policy.
Great service from insure&escape.
Agent was very good and patient with me. She explained everything very well.
Satisfied customer
Customer service knew exactly what I wanted to do, guided me through the process efficiently, outcome was a prompt, effective change to my policy and a satisifed customer.
I spoke to Dikra about my wife's health…
I spoke to Dikra about my wife's health issues after a stay in hospital, she was very clear and helpful. It was reassuring to be told how to keep them informed before having to make a claim. Took a while to get through the press this that and the other.
Helpful, efficient, responsive
As a ‘senior’ with medical conditions, I had received several outrageously expensive quotes from comparison websites for a forthcoming trip. I called Insure & Escape after having conducted an extensive search and reading several positive reviews. In my case, I dealt with a representative named Diexter. Diexter was courteous, professional and patient with the many questions that I had. He took the time to explain everything that I had questions about and ensured that I understood the specifics of the various policies being proposed. Ultimately, I was offered a policy that met my requirements for a price much cheaper than other providers - and I received a 10% discount! The paperwork was sent immediately and the company informed me that I have a 14 day cancellation period. I am generally very thorough and cautious in my business dealings but felt confident that I’d made a good decision thanks to Diexter.
Lovely polite agent and amended my…
Lovely polite agent and amended my policy
Easy to set up travel insurance
Easy to set up travel insurance, i got the cheapest quote with insure and escape with with a few medical declarations, ineven missed one one out and phoned up it was sorted and paid within a few minutes, I'll definitely be using them again! Ive download the app to make things easier, highly recommended, staff are friendly and helpful 😀 thank you 😊
Really positive experience and helpful…
Really positive experience and helpful staff
Re evaluate travel policy
Susie was very heloful when i needed to re look at me policy. Efficient and kind
Really good
Call handler Nicky was efficient friendly and helpful. She advised which product I needed at the lowest price.10/10
Understood my problem and reacted with…
Understood my problem and reacted with empathy
I got straightforward answers to my…
I got straightforward answers to my questions in simple English. What needed to be changed was done immediately and reviewed with an email during the call. Next steps were outlined clearly. By the rnd of the call I felt reassured.
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