Insure & Escape Reviews 

A happy customer as very helpful and explained everything really well.

Really great customer service from agent (Nicky)!

I was soon connected to a human (Libby) who was very precise, polite and patient quickly understanding the nature of my query.
Thanks again for creating a good experience at the same time as sorting out my problem.

I was very impressed with the speed of response to my emailed query. The customer service team was very helpful and able to answer my question fully. Thank you for your assistance.

Great customer service and communication

Brilliant service. Diexter was very helpful and courteous throughout our call today. Explained everything fully and was ultra patient whilst I checked through afterwards. Also recommended the app which is great.

Phone answered promptly with no wait. Very helpful and patient. Just top service.

Requested to make a slight change to my policy purchased online

The telephone service was good .
Spoke to Susie who was very helpful very professional and made all the changes over the phone
Would definitely recommend this company

Anca was very understanding, lovely, listened and explained my holiday policy.

Problem resolved in no time added another issue to policy

Bradley was very helpful on the phone.
I appreciate speaking to someone when renewing my policy. He was very patient and knowledgeable

Very good travel insurance at a very competitive price. Customer Service (spoke to Bradley) excellent, friendly and comprehensive service provided, very satisfied with my experience.

I wanted to inform insure & escape about my husband’s change in health. A very professional gentleman called Deixster answered the call very quickly and he went through the process extremely patiently and accurately, didn’t rush us, just wanted to make sure all the information we had provided was correct.
This gentleman is an asset and credit to the Company.
I was 100% satisfied with the service.

I bought travel insurance 6 months in advance with Insure & Escape for a wedding I was due to attend. The wedding is being postponed and that is for a day over a year after I first bought the insurance so I couldn't change the dates that far ahead but Insure and Escape were happy to change my destination from Greece to cover all of Europe so I can use it to travel elsewhere. I couldn't do it in the customer zone where you can try to change dates but I just emailed them and got a reply in a couple of days (probably only that long because it was a weekend). I will use them again. Great customer service from Charlie, new documents updated in the customer zone.

I needed help with a policy I had set up on line and Jesse in the customer services team gave me helpful options and left my case open until he personally called me back later to make sure the matter was resolved. Excellent customer care. Thank you.

I was finding it difficult on line to purchase travel insurance I contact Insure &Escape and spoke to a lady named Nicky
Nicky was efficient & professional and understood I was not computer minded leading to me purchase my travel insurance Thank you Nicky

Not a simple Holiday Insurance request took quiet sometime over the phone to obtain a quote for our needs Spencer was exceptionally patient with excellent customer service skills. We rang approximately 16.15 hours and our request and quote couldn’t be finalised prior to insure and go closing at 17.00 hours, Spencer asked if he could ring us at 10.00 hrs following day and he did bang on time and quote and annual travel policy sorted.
Excellent Staff with excellent skills.

Jesse was so helpful, friendly and patient. He explained everything to me without rushing me. I felt very reassured after speaking to him.

The advisor dealt with my issue very competently and was pleasant throughout the call. I was pleased with how I was treated.

I needed to declare a new health condition and expected to pay an additional amount but no extra charge added. Spoke to a lovely young lady called Grace who was very knowledgeable and helpful, no fuss just sorted straight away. Could not believe how quickly i got to speak to a real person, will definitely be renewing my policy with Insure and Escape