Jackson Grundy Reviews 124

I dealt with Jackson Grundy on the purchase of my new property. They have always been very efficient, easy to contact and very helpful. In particular, Becky who worked really hard to ensure the purchase went through smoothly. I would highly recommend!

Jackson Grundy was the estate agent selling to me so not my actual estate agent but I found the communication especially from becky toone a great reassurance and help to me especially through the stressful times. I knew if I emailed I would receive a quick reply from her which was really helpful. Her enthusiasm shone through and made the process easier.

Sellers, please avoid.

Sadly I had no choice but to work with this agency, because the home I loved was listed with Jackson Grundy Daventry. My only advice to sellers is beware of using these estate agents. From the first viewing to the final communications with the team, it was shambles and incompetence, arrogance and people who could not be bothered to help in anyway. They are quick to pass responsibility, and once I exchanged - they were suddenly too busy to conduct a viewing I desperately needed. I have read the negative reviews here, and my experience was not far off from what others have said. I am still trying to get them to provide door keys to the property, and despite hearing of their disorganised key system, they still passed me back to the solicitors to resolve this legally. I am glad my experience with them is finally over and I deeply hope that I will never have any reason to use them again.

PS: I am thankful for the people that had a positive encounter with staff, but they are the minority as the reviews tell you. Don't take the chance, find another agent to use if you can.

Rental side of estate agents are awful. We had a bad experience. Tried to get us on everything when we moved out, even though we left house cleaner than we got it. Unhelpful, unfriendly staff. Also left paying for rent for a house with multiple leaks and water was turned off to prevent damage so we couldn’t move back in! And landlord and estate agents couldn’t care less, never got fixed. Also got stung on garden charges as I’ve seen others have, they took photos of weeds under hedges zoomed in!!! Never use them for rentals however the team for sales are great!

Absolutely useless.. our house could be falling down and they wouldn't care or rush to get things sorted. You tell them things that need sorting out and they don't ever sort it you have to constantly chase them and push them. Always quick to chase payments up if we have ever fallen behind but not quick enough to sort out any problems! Absolute joke.

1 of the worst estate agents in Northampton...I would not give them even a single star...Bunch of jokers & they say a lot of lies.

I had a very pleasant experience with this estate agent when buying my first home. Very happy with the service provided.

The WORST Estate Agents we have ever had the misfortune to come across. If you want to deal with unprofessional, dishonourable, dishonest and down right incompetent people, Jackson Grundy is the company for you.
Should you wish to discover exactly why we are so disgruntled, please feel free to get in touch and we will divulge the disgraceful service we received.

Absolutely awful bunch of liars. Went for a viewing arrived 15 mins before time could not locate, called the office who said they would call the person doing the viewing so that they would call me this did not happen managed to finally locate the property no one was there called the agent who said the agent had given me a call and she had now left to go to another viewing. Outright lies. DO NOT USE THIS AGENCY.

i have a problem with one of their tenants outside lights. Not interested in helping resolve the problem. Took the tenants word for it without investigating it. Blamed another property who's light is no where near us. Jackson Grundy have an awful attitude. I have now spoken to the person who Jackson Grundy have blamed for the light and he is absolutely livid. Looks though he might take this further.

Awful estate agents - AVIOD AT ALL COSTS. Waste of time and no respect for wasting buyers money. After showing us around a property which we loved we placed an offer and it was accepted and we were told the property was off the market. They continued to show people round and take offers on the property to come back a week later to tell us our offer was no longer high enough. In this time, we had instructed solicitors and spent money which we could not get back. Waste of time - will not be using them again for either selling or buying a property as not integrity at all.

This company, especially the Daventry branch will try to hoodwink you out of your deposit and try to charge you for extras when you leave a property. That happened to us, a lot of unnecessary and needless nastiness after renting a property for 3 years. They know some people are in a desperate situation and will feed off that.

We rented a property for 2 years from Jackson Grundy Daventry. In that time we had many maintenance issues with the house such as the hob tripping out the electricity, the fencing panels coming loose, the conservatory roof leaking and the shower leaking through the ceiling and into the kitchen. We reported all these issues but they would always take a long time to get back to us and to actually get someone out to look at the issues. We ended up giving up complaining about the leaking shower before we left the house as they still hadn't fixed it in 8 months.

My wife and I have just relocated to the area for work and unlike a previous review we found Katy to be very professional, attentive and easy to work with.

We are so happy with the home we now have and the moving in process was also aided by Katy and her team.

Thanks Katy as promised spreading the word for you.

Keep up the great work.

Richard P & Teresa at the JG Daventry branch are a class apart. They went the extra mile to help us get to completion day, and have been nothing but brilliant to deal with our purchase. Thanks guys, you are amazing!

Jackson Grundy is a horrible estate agent - Katy Clayton and does not know how to talk to clients, just for their commission they will miss communicating - please don't use them at all they are worthless - time waster

We used the Duston Jackson and Grundy to sell our house and I wish I didn’t have to pay them all the money as they didn’t deserve all of it . 1. Yes they did get a lot of people through the door through Covid , but had to wait a while for any fed back .
2. I actually ended up showing the person round and I sold my own house in the End as they couldn’t fit the lady in with the time she wanted it so I showed her round .
3. I didn’t get any communication back from them only if I chased or when the buyer was asking them to contacted me .
4. They never emailed to say we exchanged another Estae agent company did that , It took them 2 days that’s only because I spoke to them first

I won’t be using the Duston office again they didn’t deserve the money

Outstanding service from the Weston Favell office.
Tom really does have the patience of a saint....whereas I don't suffer fools gladly which is why I left the solicitor up to him. Thank you for all your time and patience, it was worth every penny

They will scam you out of your security deposit. I have never before had any letting agency take more than an £80 charge for either cleaning or damages in over 10 years of letting and JG tried to take over half of our security deposit for; a burn in the carpet (which you can’t even see in the pictures), a few spots of mismatched paint on the walls and cleaning due to water spots on the stove! It took months to negotiate the charges down to just a couple of hundred pounds! Do not let from them if you have an option. It’s not worth it! We will never use them again.

Thank you to the letting team. My enquiry reference renting was dealt with in a most professional and friendly manner by the lady i spoke to.
I would highly recommend this company to anyone wishing to rent.