John Grose Group Reviews 

Dave Lister @ John Grose Lowestoft was great from start to finish. Friendly, informative and helpful throughout the process of purchasing my 2017 Fiesta. Dealt with everything extremely professionally, even my very fussy dads requirements. Wouldn't hesitate to recommend to anyone.

The purchase of our new ford kuga was smooth and straight forward. I love the car and the functionality which is excellent.
The only thing I found hard to take was my old car which I purchased from John Grose a year ago for £22k and my trade in price was £15400. That’s a lot of money to lose in one year.

My experience when purchasing a Kia PV5 from John Grose Group was a pleasure from start to finish.

Mr Blower whith whom I dealt made the whole experience very personal and bent over backwards to meet my needs at every step of the way.

If you are in the market for a new van, you will go a very long way to find a better dealer than John Grose.

Fantastic team.

On the few occasions I’ve had to physically go to John Grose I’ve been met with a very high level of customer service.

My prime contact has been Erika. Friendly, patient and a great asset to the John Grose team.

My latest visit related to an engine light / fault - warning message received on the dash. The team were quick to invite me in and run a diagnostic as I’d only had my car three weeks.
The service team were clear and concise in their explanation as to what had caused the fault message and the car was cleared to drive within an hour.

Ordered a new vehicle recently. Paid the deposit and signed all paperwork. I also arranged to sell my own car as I could get more than the trade in value. Everything was fine and delivery was 3 days later.
The next morning I received a call to say all Kugas were on hold and I couldn't have this car as planned. I was given a vague possible future date of 2 or 3 weeks as the new vehicle they'd sourced was in Dagenham. This vehicle was apparently outside the hold.
All the while my work colleague was arranging his own Kuga with them with absolutely no mention of any issues and his car is being delivered this week. I find that very strange. I cancelled my order and will now buy my car elsewhere.
I wasted my time sorting insurance etc and arranging to sell my own car for no reason. Very poor.

I have now been contacted by John Grose who explained the situation further. They arranged a new car and everything went perfect. Great service and nothing but praise for them. Would have no problem recommending them going forward.

John Grose registered my new vehicle with an incorrect address despite having my correct details and driving licence. I actually spotted the address error BEFORE registration, refused to sign the document and was assured in writing that it had been corrected. It hadn’t.

This error resulted in important correspondence not reaching me and seven parking charges accumulating, now being pursued for £1,050.

A senior manager then told me in writing and on the phone that he would contact Horizon Parking/DCBL to try to assist. I provided him with my entire correspondence to enable him to do so. Instead, I received an email refusing responsibility, with no explanation as to whether he had even contacted them as promised.

Absolutely shocking way to treat a customer after their own administrative error has caused such serious consequences. I bitterly regret purchasing my vehicle from John Grose and would not recommend them

Very helpful George.He was meticulous in explaining the whole process of buying a new car

Well informed staff and a pleasant experience, thank you.

Reno, our Sales Agent, was very helpful and knowledgeable about the car we were looking to buy. The ability to test drive the Puma was effortless. He was able to come up with a deal that was agreeable to us as the customer and his Manager.

James as always was professional and helpful. All the staff in the Ford showroom at Ipswich are really kind ,friendly and helpful.
Will always use ford at Ipswich

Excellent service and attention to detail from Ryan at Geely Ipswich. Really pleased with the car and handover was very smooth

I purchased some new number plates for my 21 year old Fiesta at John Grose Ford. During my visit, I was interested in test driving a newer Fiesta as a potential used car lease.
Jamie served me for my test drive and we discussed the finance options.
He was very kind and informative. The rest of the staff are helpful.

Great service as usual from Matthew Naylor at the Lowestoft Kia dealership. Really pleased with my new car.

Very happy with my upgrade and service received from James Honeywood and Matthew Wright

A special mention must go to Grace Wright who recently sorted the purchase of my Dad's new Ford Puma at John Grose Ipswich .. she was very patient and helpful with all the online paper work with my elderly father and the presentation of the car was very good and hassle free... this made the whole experience .....very pleasing and my father got the car he wanted... A A + !

We have just made our 3rd purchase with Will at John Grose Ipswich spanning almost 10 years. As always great service, which was relaxed and at our pace. Highly recommended.

Will was fantastic right from the start nothing was to much trouble explained all our questions very clear and positive highly recommend thank you once again Will

Recently collected our new Puma gen-e from John Grose Ipswich, our sales representative was Reno he was very polite and helpful explained all of the functions of the car and was very pleasant to deal with. Thank you Reno and the team at John Grose for a pleasant experience.

I bought a car that I am very pleased with and was provided with excellent customer service by Alex Read

Excellent staff and very knowledgeable about all the vehicles