John Grose Group Reviews 

Excellent experience, I was kept well informed and found Reno Roche very polite and helpful

I had a fantastic experience at John Grose Ford Ipswich and would highly recommend them.
Oscar Lansbury was friendly, professional and incredibly helpful throughout, making the purchase of my new Ford Puma completely smooth and stress free.
The whole team were welcoming and created a really positive atmosphere making it a dealership I'd happily return to.

Good communication throughout
Gave lots of purchase options
Offered test drive
Never felt pressures
Real good advice
Spent good amount of time at collection going over the car and the software
Made to feel welcome by all staff upon arrival

No manual no jack disappointed

Very good service. Treated very well. After service care was excellent. Would recommend.

We went to a John Grose to look for a car to lease through the Motability scheme. We were looked after well by the staff and clearly informed about both the vehicles we were looking at and how the scheme works.

Very helpful

The whole experience of buying the vehicle was made easy and pleasurable. Stuart was extremely helpful and responded very quickly to queries. I was given a good briefing about the vehicle, before and after purchase and a fair price on the part-exchange. I know I can contact in the future should any queries or issues arise. I am completely satisfied with John Grose Group.

A painless process from start to finish. All aspects of the deal fully explained and a very good introduction to the car also provided with good knowledge displayed.

The staff and the company where very helpful with what i wanted

I recently had the pleasure of dealing with Alex to complete the purchase of my new Explorer. Alex was professional throughout and answered every question I had. He was great to deal with and he made the whole procedure smooth and effortless. Would highly recommend Alex if you're going down to John Grose.

​Six months of delay ruined my small business — zero accountability from Citroën.
​Citroën held my less-than-a-year-old vehicle for six whole months for repairs. What followed wasn't just a minor inconvenience—it was a complete, cascading disaster that ruined my livelihood and cost me thousands.
​I bought a brand-new electric vehicle specifically because I needed absolute reliability. I was launching a self-employed dog-walking business—investing heavily in professional training courses, networking endlessly, and spending over a thousand pounds on custom-fitted dog cages tailored to this exact car.
​Instead of reliability, the car broke down right in the middle of a junction—a dangerous situation that resulted in police-imposed towing costs.
​To make matters worse, Citroën then kept the car for six months. Because the courtesy vehicle provided couldn't be used for pets, my business was dead in the water. In a small town, reputation and word-of-mouth are everything. I had to let down clients who were expecting a standard two-week turnaround, completely destroying my professional standing and blowing my investment in training and setup down the drain.
​Now, having been forced to switch careers to holiday-let cleaning to rebuild an income, they are refusing basic, reasonable flexibility with returning the courtesy car during my busiest month of the year—even though charging an EV in the middle of a packed workday is completely impractical.
​I explicitly asked to be communicated with via email so I have a proper paper trail, yet they continue to try to brush this off over the phone.
​Buying a brand-new car to avoid headaches resulted in six months of severe stress, financial loss, a ruined business dream, and zero accountability from Citroën. Absolutely appalled by this level of service.

Sales Executive took a genuine interest in customer and sale. Not over the top at all. Came up with deal that was suited to circumstances.

100% top Dealership after my terrible experience with Glyn Hopkin Chelmsford I was reluctant to purchase Geely car but from Kevin the sales guy to Ryan the sales manager I would highly recommend.

Excellent service, have used John Grose for my last 4 cars and Dominic Freeman is just amazing
Thank you

As usual the staff member was excellent, seen the same one for several years

Being a John Grose customer for many years, I can honestly say I have never been disappointed with the complete purchasing experience.
This time Terry Harvey handled my new car and was really impressed with him. Terry is very professional and really approachable and look forward to changing my wife's car in the near future.

My Van was recalled by Citroen so booked in to be checked over. While there it was given a "free health check" and I was sent a video showing a supposedly split CV joint that was leaking grease and quoted £220 in order to replace it. Luckily I decided to book the van in elsewhere for the work to be carried out as I thought the quoted price was quite high. When I took the van to have the work carried out I was contacted to say that there was nothing wrong with the van at all, they had wiped the grease off!!! I find this practice totally dishonest and would not reccomend them at all!

Ordered a new car through James . Had the car delivered just over a week later with everything done over the phone. The service was excellent all the way through I can’t recommend the team enough