jtexpress.ph Reviews 194

grabe ibang rider sa J&T maaangas, tumawag rider sakin sabi nasa labas daw sya tapos pag labas ko wala nmn tao,then tumawag ulit tinanong ko kung nasan sya ayaw nya sabihin bata ang sabi nya lang kung san nkaaddress andun sya,eh wla nmn sya sa labas,umalis pala nagdeliver sa ibang bahay ,susunod pag tatawag kayo siguraduhin nyong nasa labas tlga kayo 4th floor pako ano manlang ung mag antay ng 2minutes dba, tapos sasabihin pa marami daw syang dedeliver ,trabaho nyo yan gampanan nyo nmn sanang maayos, ang aga aga bwisit eh,Arben Rider

Das erste und hoffentlich letzte Mal mit 1&t express! Fahrer steht 7 Minuten vor dem Fenster und durchsucht sein Auto nach unserem Paket. Findet scheinbar nichts - schlägt die Autotüren zu und fährt weg!
Und dann erscheint "die Sendung wurde Ihnen zugestellt!". Das ist Betrug!
Es gibt eine Telefonnummer für Kunden - super - nur blöd wenn dann die Ansage bekommt "diese Telefommer ist nicht vergeben!". Okay dann eben per email - es gibt sogar eine extra emaildresse für Beschwerden - tja - kommt postwendet zurück da diese emailadresse nicht existiert! Ich hoffe temu arbeitet nicht lange mit denen!

Meine Temu Bestellung wurde mit J&T Express geliefert. Kannte ich vorher nicht. Habe diverse Bewertungen gelesen und dachte....na toll, das wird ja wohl was werden...der Tag der Lieferung kam und was soll ich sagen, der Fahrer war der deutschen Sprache mächtig und sehr nett!! Ich hoffe, das wird auch zukünftig so sein.DHL oder Hermes sind mir zwar wegen der Zuverlässigkeit lieber, aber darauf habe ich ja leider keinen Einfluss..

Leider muss ich einen Stern geben.
Laut Tracking sind 2 Pakete an Empfänger übergeben worden. Nur war ich gar nicht zu Hause, angegebene Hotlinenummer ist gar nicht vergeben. Da kommt wirklich Freude auf.

MOST HORRIBLE EXPERIENCE I HAD EVER I WAS SO EXITED FOR MY PARCEL AND IT NEVWR CAME?

they called once but my phone was on DND but. i got it delivered to my shop and i was there they never came never tried and now they gave it back?

I called the day before and they said they'll send me my parcel today and they never picked up or called me back so disrespectful and such a waste of time

Una estrella es mucho para esa porquería de empresa, se roban los artículos de los paquetes y los repartidores son unos atrevidos y groseros, uno ya me amenazó con que no va a entregarme paquetes futuros

Angeblich falsche Adresse Kurios Pakete die vom gleichen Anbieter mit DHL verschickt werden kommen immer an.
Telefonnummer um in Kontakt zu treten sind falsch bzw nicht vergeben
Im grossen und ganzen einer der Schlechtesten Versanddienstleister Nie mehr J+T sollte noch mal was damit bei mir versendet werden werde ich die Bestellung direkt stonieren

Unterschrift wird auf Handy verlangt, ohne das es sichtbar ist wofür man die Unterschrift leistet. Auf die Frage wo man sehen kann wofür die Unterschrift ist, bekam ich dann di Antwort " dann nehme ich das Paket wieder mit " und Tschüss

Lies about trying to contact customers and the number they have for you to contact is switched off.

La peor empresa, la única con la que he tenido problemas. Para empezar, la guía de rastreo está súper desactualizada, te pone que el repartidor se dirige a tu domicilio y se estanca ahí. Gracias a Temu me di cuenta de que según tenían dos intentos de entrega y que no me encontraron en mi domicilio, cuando en realidad estaba súper pendiente de mi paquete. Los asesores solo te amplían los plazos de entrega y te dicen que el repartidor se comunicará contigo, pero NUNCA llaman. ¡Qué falta de respeto!

Very bad customer service. Whenever we call customer care, the representatives do not speak properly and give confusing information from both sides.

Also, in the application, the delivery contact person’s number is shown incorrectly. When we called that number, the person said that he is the wrong person and that his details were mistakenly updated in the application.

This shows complete misguidance and a lack of genuine service. The company appears highly unprofessional, and the overall experience feels unreliable and misleading. It seems like a fake company providing irresponsible service.

Back to it's old habits. Goods seem to be squashed together with no regard for 'fragile items'.

I have received multiple squashed/damaged items since the viral video was shown 5 years ago. And it WAS NOT an isolated incident.

The other thing that they do is change your package status to "Delivered" even though they have not contacted you for delivery, nor even attempted to deliver. This is especially true with the 2 hubs, one in Conner, Apayao and the other in Kabugao, Apayao.

But then again it's the typical Filipino attitude that's responsible for this. The saying of "Filipino's Care" is very accurate, as they only care about THEMSELVES. If it's someone else's items/things, near to no care is taken, have witnessed this numerous times with 'professional' workers and sales assistants.

The other thing is noone seems to know what "Express" means. We've had items sitting at the local hub for 2-3 days before they bother to deliver and it's now getting to the point where we actually go there and get our things.

This can take up to 40-60 minutes as there is no organisation, everything's just dumped into a pile and you have to 'dig' through every item to get your things.

If you are able to, use Flash Express, although not completely 'foolproof' they are still 100% better than J&T Express.

TL;DR: Back to it's old habits, AVOID THEM

Pésimo servicio de mensajería, el personal es muy grosero, no escuchan y le cuelgan la llamada. No debería de existir

I did not see the driver, and I did not receive any call or message. May I ask what kind of service you have?? This is very disappointing.

I see my parcel is to be delivered by j&t and already felt upset.. last time they took me rounds and would call me at 12am midnight saying they are leaving the office to deliver my parcel.at 12am!!!!!!! Now my parcel was shipped in since last week and
they haven’t bothered picking it up still lying at the airport.WORST OF THE WORST DELIVERY COMPANY AND I DONT WANT THEM TO EVER HANDLE MY PARCELS!!!!they should be banned!😏

The Deliver Rider was very rude, with the tracking ID JT0015256680856, the most ruder rider of J&T express I ever encounter really bad, he kept telling us not to order anymore and order in personal instead really bad attitude.

J and lack of customer service.. Hindi nila alam kung pano eh handle ang customer nila pag nag de deliver and mostly sa mga parcel if nag ask ang clients about asan na Ang parcel no replies .. and isa pa dito Yung tumawag sila pero na cancel agad .. dalawang ring nga lng eh di na ma deliver ang product for so much reason dw na ganito ganyan ... And the rider ang suplado kala mo nmn kung sino eh. J and t is lack of customer satisfaction and service....
J&t Makilala doesn't have that ..

I just experienced a very disrespectful service from one of your couriers. Aside from the fact that parcels are not being delivered directly to the receiver’s address, customers are also being asked to pay an additional ₱20 for each parcel, which was never clearly explained!

Just a while ago, the courier called me and immediately said, “Reject na parcel nyo ma’am,” without even asking first if I would claim the parcel or not. While I was still trying to respond and clarify the situation, he abruptly ended the call. I found this behavior very unprofessional and disrespectful to customers!

As a customer, I expect proper communication and respectful service. I hope you can look into this matter, address the behavior of the courier involved, and ensure that customers are treated properly.

J&T Maluso Branch — gawin niyo ng maayos ang trabaho niyo! Be respectful and professional when dealing with customers.

Hindi naman sila nagcall eh bago malalaman mo cancel ang delivery mo
Kalakas naman signal sasabihin na nagcall daw sila
J & T express sadya bang ganyan kayo

Its been 4 days since the last status of my order and still no updates! You should atleast inform me the cause of delays! Can't contact their customer service! And your phone number posted on your website is useless!! Poor service!!!!!👎👎👎😡😡😡😡