We made a telephone booking after finding what we wanted in your brochure. The application was very straight forward and carried out very efficiently by you assistant I wish I could remember her n... Toon meer
Bedrijf heeft geantwoord
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
Myself and 3 friends were on a Mystery Tour and went to Stratford Upon Avon, then stayed in the Britannia Hotel in Coventry. Hotel looked dirty and old from the outside but was very clean on the insi... Toon meer
Bedrijf heeft geantwoord
Just go advertise local pickup locations; they accepted payment, then shortly before the commencement date, they cancelled the pickup, leaving us to make our way to a Motorway service area! Their excu... Toon meer
Bedrijf heeft geantwoord
We had an amazing 5 day break including 3 hotels which was quite tiring but the hotels were all amazing ..great food spotlessly clean perfect We were taken around by a great driver (Dave) punctual a... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Just Go Holidays
Geschreven door het bedrijf
Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.
To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.
From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.
We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.
We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.
The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.
Geschreven door het bedrijf
- Easy journeys, handled properly
- We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.
Contactgegevens
1st Floor, 111 High St, GL50 1DW, Cheltenham, Verenigd Koninkrijk
- 0333 234 2010
- customerservices@justgoholidays.com
- justgoholidays.com
4,4
Uitstekend
22K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Bij Trustpilot draait alles om menselijke content. Dit bedrijf kan echter ook onze AI-ondersteunde tool gebruiken die ze helpt bij het schrijven van hun reacties.
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
The person that took my booking was…
The person that took my booking was very polite friendly and very patient with me,My hearing is not the best on the phone so he needed to repeat some of the conversation a second time.I was very happy with your service Thankyou ,
6 oktober 2026
Antwoord van Just Go Holidays
We are so pleased to hear that our team member was polite, friendly, and happy to take the extra time to ensure everything was clear for you. Providing patient and attentive service is very important to us, and we truly appreciate your kind feedback.
Antwoord van Just Go Holidays
We are happy to hear that scheduling your appointment using our telephone service was a simple process. Thank you for taking the time to share your positive feedback with us.
It didn't quite realise how beautiful…
It didn't quite realise how beautiful the North Wales countryside is. The coach driver( Who was exceptional), took us to places I probably wouldn't have thought of, and I wasn't disappointed. The hotel room was a little tired, but I couldn't fault the breakfast or the evening entertainment. The hotel was located in the perfect spot. Overlooking the pier, the sea, and looking back on the clean and tidy town of Llandudno.
28 september 2026
Antwoord van Just Go Holidays
Thank you for sharing your feedback. We are thrilled that you enjoyed the scenic views of North Wales, the wonderful entertainment, and your driver's exceptional service. We appreciate your comments regarding the room's appearance and will pass this on to the hotel management to help improve future stays.
JustGo Grand Tour of Ireland.
I have just returned from a JustGo holiday in Ireland...and it was brilliant. The booking process and the payment was simple, the staff exceptional, and the arrangements were impressively smooth and without any complications. The feeder coach picked me up on time, and the driver, Peter, was friendly and an excellent driver. I joined the main coach at Derby, and spent the next 7 days being chauffeured around by one of the best drivers - Mick - that I have ever come across! I felt completely safe with him, he was pleasant, funny (his jokes were hilarious!), and very, very professional. He manoeuvred the coach with amazing skill, sometimes achieving the almost impossible.
The hotels were all excellent - comfortable, spacious rooms, and always plenty of help for those struggling with cases. The food provided at each hotel was also excellent. There was plenty of choice at breakfast, and the evening meals were served hot, with good choices for each course, they were delicious and well presented.
The weather was kind to us, except for the day we did the Ring of Kerry. Mick's skill in negotiating the winding roads in poor visibility with low cloud, was impressive.
The only downside was the Tour Manager. Although she was absolutely knowledgeable about the places we visited, her people-handling skills need some extra training. She used swear words during her conversations with us - something that people of my generation are uncomfortable with, and when 4 of us wanted to visit the Guinness Tour in Dublin, we had very little help from her, had to do the booking ourselves, and had to find taxis to get to and from the venue - which, by the way, was amazing! She treated Mick - a professional driver - as though he were a novice, made him turn off the sound on his satnav, and generally bossed him around un-necessarily.
So, a wonderful holiday with only one downside - thank you, JustGo - I can heartily recommend you!
27 september 2026
Review zonder uitnodiging
Antwoord van Just Go Holidays
We are delighted to receive your five-star rating and to learn how much you appreciated the smooth arrangements, comfortable hotel accommodations, delicious meals, and exceptional driving from our coach operators. We are glad you enjoyed your time exploring Ireland and that your overall holiday experience was so memorable.
At the same time, we hear your feedback regarding the tour leader who accompanied your group. Professionalism and respectful communication are very important to us, and we are concerned to learn about the language used and the lack of assistance provided for your excursion. We also note your observations about how the coach driver was spoken to during the journey. Please be assured that we take these comments seriously. We will be reviewing this situation internally to ensure our team members receive the appropriate guidance and training needed to provide courteous and supportive service to all our guests.
Thank you for taking the time to share your detailed reflections with us. Your input helps us maintain high standards, and we hope to welcome you back on another wonderful trip in the future.
Antwoord van Just Go Holidays
We are so pleased to hear that you enjoyed the journey with your driver, liked the accommodations, and felt everything was well arranged. Thank you very much for taking the time to share your wonderful feedback with us!
Antwoord van Just Go Holidays
We are thrilled to hear that you had such a seamless reservation process and that our team provided assistance. Thank you so much for taking the time to leave us this wonderful five-star review!
It was the £80 off has I been …
It was the £80 off has I been checking different options it would be good to know which hotel you are staying at before you book ??
4 oktober 2026
Antwoord van Just Go Holidays
We are glad you enjoyed your experience and saved money on your booking. We appreciate your feedback regarding accommodation details and will use it to help improve our booking process.
Very good all round value for money…
Very good all round value for money hotel fab would recommend to friends booked another holiday for November
10 september 2026
Antwoord van Just Go Holidays
We are so glad to hear that you enjoyed such great value during your stay and appreciated the quality of the hotel. Thank you for recommending us to your friends, and we are absolutely delighted that you have already booked your next getaway for November. We look forward to welcoming you back soon.
The best of the west of Ireland.
The best of the west of Ireland.
Everything great, hotels, food and excursions. Lovely tour guide, Gerry informative, interesting and professional. Our driver Aaron also excellent driver, friendly and professional.
Well done Just Go thank you for a great holiday
5 oktober 2026
Antwoord van Just Go Holidays
We are so happy to hear that you had such a wonderful holiday exploring the west of Ireland! It is fantastic to know that the hotel, delicious meals, and excursions all met your expectations. We are especially pleased that your guide provided such informative and interesting insights, and that your driver delivered a friendly, smooth, and professional journey throughout. Thank you for your kind feedback, and we look forward to welcoming you on another great getaway soon!
Scenery unspoilt
Easy booking, a lovely coach and driver.
Hotel and food, excellent.
A variety of trips, to suit all
5 oktober 2026
Antwoord van Just Go Holidays
We are delighted to hear about your positive experience! It is wonderful to know that you enjoyed the seamless reservation process, your comfortable journey, and the excellent hospitality at the hotel. We are also thrilled that you appreciated the variety of excursions on offer. Thank you so much for sharing your lovely feedback with us.
Speaking to a knowledgeable and helpful…
Speaking to a knowledgeable and helpful individual
2 oktober 2026
Antwoord van Just Go Holidays
We are so pleased to hear that your experience was positive and that our team member provided clear, knowledgeable, and helpful guidance. Thank you very much for taking the time to share your feedback with us!
We booked a holiday to Bournemouth and…horrible holiday
We booked a holiday to Bournemouth and were taken to a Britannia hotel on the outskirts horrible food with no facilities never again.
28 september 2026
Antwoord van Just Go Holidays
Thank you for sharing your feedback with us. We regret that the meal quality and location did not meet your expectations. We are reviewing these issues with our team to improve our service.
The trip was very good with a different…
The trip was very good with a different places to visit, the hotel was alright bedrooms and bathrooms very nice the staff were very good. the driver after a doggy start was very good. all in all a good trip which my wife and I enjoyed.
28 september 2026
Antwoord van Just Go Holidays
We are so happy to hear that you and your wife had such an enjoyable holiday! It is wonderful that you liked the variety of excursions, found the hotel amenities comfortable, and appreciated the helpful team members and driver throughout your journey. Thank you for sharing your feedback with us.
Antwoord van Just Go Holidays
We are happy to hear that traveling through the Irish capital helped make your journey much more convenient, and we sincerely appreciate you taking the time to share your positive feedback with us.
FAR TOO LONG A JOURNEY
the travelling with all the pickup was terrible 12 hours from Portsmouth to Newcastle was unacceptable.
It was a shame as the trips out were very good along with the driver and guide. The amount of pickups was excessive.
21 september 2026
Antwoord van Just Go Holidays
Thank you for taking the time to share your feedback. We appreciate that you enjoyed the excursions, driver, and guide. However, we note your frustration regarding the length of the journey and the excessive stopovers between Portsmouth and Newcastle. We are reviewing our scheduling and pickup routes to help reduce transit times for future trips.
Enjoyable break
Our driver Corie was excellent.
Hotel was okay, excursions very nice.
All in all, a very nice break.
21 september 2026
Antwoord van Just Go Holidays
We are so glad to hear that you had a very nice break! It is wonderful to know that your driver provided excellent service and that you enjoyed the excursions throughout your trip. Thank you for sharing your positive feedback with us.
Although I enjoyed the trips out the…
Although I enjoyed the trips out the hotel was disappointing it was very shabby and needed updating.The food was edible but nothing to right home about and request were refused.The only lift in the hotel took one person so a carer was unable to go with a disabled person but it wasn’t working most of the time anyway.The evening entertainment was good and the coach driver Omar was excellent with driving and people.
5 oktober 2026
Antwoord van Just Go Holidays
We are glad to hear that you enjoyed the day trips, evening entertainment, and the service provided by your driver. However, we are deeply sorry for the disappointing experience at the hotel. It is especially concerning to hear about the issues with the elevator accessibility, the refusal of your requests, and the quality of the meals. Your feedback regarding the condition of the property and the food has been noted, as we continuously strive to improve our services and guest experiences.
It was a total disaster from start to…
It was a total disaster from start to finish l have already put in my complaint
5 oktober 2026
Antwoord van Just Go Holidays
Thank you for your feedback. We are reviewing your formal complaint now.
Get better clean hotels
Get better clean hotels. It was disgustingly.
21 september 2026
Review zonder uitnodiging
Antwoord van Just Go Holidays
I am really disappointed to read your review. Please can you let us have your booking reference number so that one of our Customer Services' team can get in touch. Kind regards, Helen
Used this company many times usually…
Used this company many times usually 2or 3 a year always first class
5 oktober 2026
Antwoord van Just Go Holidays
We are glad you enjoyed your experience and appreciate your continued loyalty over the years.
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.