Myself and 3 friends were on a Mystery Tour and went to Stratford Upon Avon, then stayed in the Britannia Hotel in Coventry. Hotel looked dirty and old from the outside but was very clean on the insi... Toon meer
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Lees wat reviewers zeggen
Our first experience of booking with Just Go Holidays was excellent. Heidi was lovely to talk to and guided us through the booking process explaining everything clearly and adding some of her own pers... Toon meer
My cousin & husband wanted a brochure when looking to join us on this holiday BUT because they live in the Isle of Man Just Go refused to send them a brochure. Why, when you were guaranteed nearly £... Toon meer
Bedrijf heeft geantwoord
I phoned the day before I actually booked to find out availability and exact location of my local pickup. The lady was very helpful and advised booking soon if I was interested as single rooms are boo... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Just Go Holidays
Geschreven door het bedrijf
Just Go! Holidays is one of the UK’s leading coach holiday operators, specialising in great value tours to every corner of England, Scotland, Wales, Ireland, continental Europe and further afield.
To reflect the growing diversity of our customers, we offer a huge variety of holidays, whether our customers want to relax by the sea, explore the countryside or experience a bit of European culture.
From our Super Value short weekend breaks to longer, more leisurely tours, we aim to have a suitable tour to cater for all tastes.
We also offer a range of fully escorted tours with flights, such as our Star Value All-Inclusive and brand-new 'Jewels' collections. Go island hopping across the sparkling Aegean, soak up the sun in beautiful Croatia, delve into Portuguese culture or discover the charming isle of Crete. Or venture further afield to find sea turtles, river safaris, Buddhist temples and beautiful gardens in beautiful Sri Lanka.
We also offer increasingly popular Heritage tours, where we discover the vast cultural heritage enclosed within magnificent houses, spectacular castles, captivating museums, beautiful gardens and more.
The heritage theme continues throughout many of the UK breaks with trips on heritage steam locomotives, like the Flying Scotsman, barge trips on waterways and canals as well as visiting historic gardens.
Geschreven door het bedrijf
- Easy journeys, handled properly
- We take care of the details so you don’t have to. From your local pickup to carefully planned routes and well-chosen hotels, everything is organised with clarity and care. Our drivers know these tours inside out, so you can relax knowing your journey is in safe hands.
Contactgegevens
1st Floor, 111 High St, GL50 1DW, Cheltenham, Verenigd Koninkrijk
- 0333 234 2010
- customerservices@justgoholidays.com
- justgoholidays.com
4,4
Uitstekend
22K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Antwoord van Just Go Holidays
We are so glad to hear that our team provided quick and supportive service during your visit. We truly appreciate you taking the time to share your wonderful feedback with us.
Antwoord van Just Go Holidays
Thank you for taking the time to share your wonderful feedback. We are so pleased to hear that your experience with our team was prompt, smooth, and pleasant.
Good service and information was very…
Good service and information was very helpful.Supplied by the young man
9 oktober 2026
Antwoord van Just Go Holidays
We're so pleased to hear that our team member provided great service and shared such useful details with you. Thank you so much for taking the time to leave your kind feedback!
Helpful and Reassuring. Good customer service when I telephoned…
Good customer service when I telephoned to book my holiday.
I explained that I have specific dietary needs and he informed me that the company will inform the hotels.
He explained everything I needed to know and reassured me that I can call if I have any more queries.
9 oktober 2026
Antwoord van Just Go Holidays
We are delighted to hear that you had such a positive experience booking your holiday over the phone. It is wonderful to know that your advisor was thorough, reassuring, and took the time to address your dietary requirements. Thank you for sharing your kind feedback, and please feel free to get in touch if any further questions arise.
The coach driver was excellent, journey wasn’t
The coach driver was excellent, picked us up on time, and also every other pick up point in London.
What we disliked most was the almost 5 hour journey to London due to picking up others at such out of the way places.
9 oktober 2026
Antwoord van Just Go Holidays
Thank you for sharing your feedback. We are pleased to hear that your driver provided excellent, punctual service throughout the London area. However, we truly understand how tiring a extended journey can be, and we apologize that the multiple pickup locations made your travel time so long. We appreciate your comments and will use them to help review and improve our coach routes in the future.
Very happy with my booking and the…
Very happy with my booking and the staff member was very helpful and polite
9 oktober 2026
Antwoord van Just Go Holidays
We are so pleased to hear that you had such a wonderful experience with your booking and that our team member provided such pleasant and assistance. Thank you for taking the time to share your kind feedback with us!
Very helpful assistant
Very helpful assistant, explained things and took notice of my requests.
2 oktober 2026
Antwoord van Just Go Holidays
We are so pleased to hear that our assistant was attentive to your requests and provided clear explanations throughout your conversation. Thank you so much for taking the time to share your positive feedback with us!
Excellent service
Freya was the young lady i spoek to and she couldnt have been more helpful. Excellent service
9 oktober 2026
Antwoord van Just Go Holidays
Thank you so much for the wonderful five-star review. We are absolutely delighted to hear that you received such excellent, attentive, and helpful support during your interaction with our team.
booking went to plan and was easily…
booking went to plan and was easily executed. However, business would be improved if phone calls were free.
More 8 day holidays are essential.
2 oktober 2026
Antwoord van Just Go Holidays
Thank you for taking the time to leave such a great rating. We are delighted to hear that securing your reservation went smoothly. We also appreciate your feedback regarding the cost of calling us and your desire for longer trip itineraries, as customer suggestions help us find ways to enhance our services in the future.
Very easy and straightforward to book…
Very easy and straightforward to book via the telephone, without waiting long. Iria was very efficient and helpful to my requests.
9 oktober 2026
Antwoord van Just Go Holidays
We are so pleased to hear that your telephone booking experience was straightforward and that you were connected quickly. It is wonderful to know our team member provided such efficient and helpful assistance. Thank you so much for taking the time to share your delightful feedback!
Just Go coach holidays -very poor customer service
Booked a coach holiday to the English Riviera. I was notified sometime later that the holiday had been cancelled due to poor take up. I was enticed to book on a coach holiday to Blackpool instead, which I did. Heard no more so had to call Just Go agent. I was told that coach holiday to Blackpool could not accommodate my son and I as it had run out of rooms. No one advised me. Had I not contacted Just Go I would have received no notification that the coach holiday was not available. Poor service.
9 oktober 2026
Review zonder uitnodiging
Antwoord van Just Go Holidays
I am so sorry to hear about your experience with your cancelled bookings and the lack of communication regarding your room availability. We completely understand your frustration at having to reach out yourself to discover the trip could not go ahead, and this is certainly not the level of service we strive to provide. Please reach out to our customer service team so we can investigate what happened with your reservation and look into your feedback further.
Very polite and informative...
8 oktober 2026
Antwoord van Just Go Holidays
We are so glad to hear that our team provided such a courteous and knowledgeable experience. Thank you for taking the time to share your wonderful feedback with us.
Weekend break
The whole weekend was great. A well planed event. The driver was very entertaining the sleep was such a good stay.
19 september 2026
Antwoord van Just Go Holidays
We're so pleased to hear you had such a wonderful weekend! It's fantastic that you enjoyed the well-planned event, found your driver entertaining, and had such a comfortable and restful stay.
Antwoord van Just Go Holidays
We are so pleased to hear that speaking directly with our team made your experience smooth, fast, and effortless. Thank you for taking the time to share your wonderful feedback with us.
We had a great time the hotel was…
We had a great time the hotel was amazing & clean but the evening meal was not very good but the breakfast was ok .
8 oktober 2026
Antwoord van Just Go Holidays
We are delighted to hear that you enjoyed your stay and found our property to be wonderfully clean. However, we sincerely regret that the dinner did not meet your expectations. Your feedback regarding our dining options has been noted, and we will work with our culinary team to make the necessary improvements.
Easy communication and booking great…
Easy communication and booking great pick up comfy coach . Very knowledgeable drivers and friendly . Worth the money to abba voyage and hotel was nice comfy and restaurant was too small to accommodate so many people for breakfast .
20 september 2026
Antwoord van Just Go Holidays
We are thrilled to hear you had such an easy booking experience, enjoyed the comfortable coach journey, and found our drivers so friendly and knowledgeable. It is fantastic that you felt the trip to the concert was well worth it and that your hotel room was nice and cozy. We also really appreciate your constructive feedback regarding the breakfast space at the hotel, as guest comments help us continuously improve our future tours.
The trip was well organised
The trip was well organised, overall
The hotel was what I expected, old fashioned with charm of the 60s. It was clean and staff were lovely.
It was my first time on the island and I think the inclusive tour was badly chosen. A depressing town and not worth spending 3 hours in
What didn't help, that we were dropped off outside town with no information given by coach driver. A lot of the guests were quite vulnerable.
The coach driver let us all know that he was unhappy to be with us, hence I didn't go on the next trips.
On Sunday another coach driver took over who acted with curtesy ( Omar) which was a relieve
8 oktober 2026
Antwoord van Just Go Holidays
We're happy to hear that your overall journey felt well organised, that the vintage hotel met your expectations, and that the team there took good care of you. At the same time, we hear your concerns regarding the specific destination choice on your itinerary and the lack of guidance provided upon arrival. Our team takes your feedback about the initial transit experience very seriously, especially regarding the care shown to our guests. We are currently reviewing our excursion routes and speaking directly with our transport staff to ensure our service standards are consistently helpful and polite. We are also glad that the subsequent driver restored your comfort with his courteous service. Thank you for sharing your experience with us, as it helps us improve future tours for all our travelers.
The guy who finally booked our trip was…
The guy who finally booked our trip was great. I had to ring back because the first lady told me that the 13th had no availability. I asked her the nearest date preferably before and she offered us 31st December for the Gala dinner. We did that a couple of years ago so I declined this and shortly afterwards she cut me off. I rang again and luckily it wasn’t the same lady, and there was availability on 13th December after all and a choice of which seats or standing. The only query I have is the last time we booked, the chap told us that as returning customers we were entitled to a discount. I queried it this time and was told there wasn’t any discount for returning customers??
7 oktober 2026
Antwoord van Just Go Holidays
We are happy to hear that your booking was ultimately completed smoothly and that our team member was able to secure your preferred date and seating choices. Thank you for taking the time to share your feedback with us. We appreciate your positive rating and your decision to travel with us again.
We recognize that your initial interaction was far from ideal. Encountering incorrect scheduling information, experiencing a disconnected call, and receiving conflicting details regarding our returning guest policies can certainly cause confusion and frustration. We take these matters seriously, as we aim to provide clear and consistent communication at every step. We are actively reviewing our training procedures and internal guidelines regarding customer history to ensure our team provides accurate information and reliable support during every call.
We are glad that your second call resolved the availability issue, and we look forward to welcoming you to the event this December.
Antwoord van Just Go Holidays
Thank you for leaving us a four-star review. We are delighted to hear that you had such a great experience with your operator and enjoyed your journey. Your feedback is truly appreciated.
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