Kynex Ltd Reviews 

Liv helped me today and sorted the minor issue I had, great customer service and a fab company!

Very nice with jack talking g to me

STAY AWAY FROM KYNEX . THEIR DECENT REVIEWS ARE BECAUSE THEY COERCE YOU INTO LEAVING A GOOD REVIEW WHILST YOURE ON THE PHONE TO THEM SIGNING UP TO TBE SUPPOSED AMAZING DEAL YOURE ABOUT TO GET ! IVE BEEN WAITING FOR THREE MONTHS FOR MY IPHONE 17 AND NO SIGN OF MY £212 pounds refund that they promised me for not delivering my hardware . My signal issues with 02 have been ongoing and kynex think it’s funny to ring me every day for weeks telling me that 02 havnt contacted them which I know because I’m dealing with them directly ! After telling them repeatedly and losing my cool with them they are on a daily basis ringing me / harassing me !I’ve never dealt with a disgusting company like this before , I’m now looking at taking legal action!

Thanks to the wonderful Molly and Abbie for renewing my contract so swift and easy Matt

Spoke to Ruby today about my new contract explain everything in detail.
Brilliant thanks again Ruby

Hi jake was really good and sorted everything out for me

After a while I spoke with Liv and she kindly resolved. Thank you

Tyler and Murray were excellent sorting my new phone and contract oiut quickly - proactive, friendly and efficient

Was asked to leave 5 stars at end of phone call

Shaq was really helpful resolving my query today about my payment date and making sure everything had ported over ok. Thank you!

Jack was so helpful, the most helpful member of the team I have engaged with.

very good service from noah .... would recommend

Murray was helpful.

Great experience and great customer service Jack and Molly are best!

Great service from Jack thank you

Jack was great got my issue sorted quickly

Ruby responded to my email quickly and explained the the current circumstances regarding my query politely and professionally

Always nice talking to Shaq. Very polite and professional.

I am small business that has put trust in Kynex. From that day every interaction has been stressful and Kynex has done nothing but cost my business customers and intern money. They ported my numbers before issuing the SIM cards. Which meant one full day no phone lines or mobile data. Hardware took 6 months to arrive. My business then required additional phone lines due to new business commitments. I advised Kynex senior sales executive that I require the sims within 10 days or I would have to go elsewhere. I was guaranteed in writing I would receive sims and hardware within 10 days. 7 days come and go. I start to get worried call Kynex and got messed about and mocked. Getting told “maybe they will come by the end of the week”. “They should come and they may come”. Day after day I chased the sims. Until the 20th day I sent an email instruction cancelling the order. The very next day the sims turn up with a postage mark showing sent the day before on a guaranteed next day service. I advised Kynex I was now already in contract elsewhere due to my business commitments as explained during the agreement call. I was laughed at told I would still be liable for the 36 month contract. Even though I had proof the sims was sent out after I had chased for 13 days and had canceled before they was even posted. Since then Kynex have taken large sums of money out of my account way above the figures discussed in the agreement. These figures are apparently VAT. Even though I had not been issued a VAT invoice or receipt. At this stage I asked the bank to cancel direct debits. Kynex use O2 and other supply chain members as fall guys for their unprofessional mismanagement. I have been kept on hold for nearly 2 hrs to discover that Kynex had closed and hr ago. They blame O2 but would never provide a contact for O2. When I eventually challenged the lack of email with O2 contact they had apparently sent multiple times. I turns out for this particular week there was a typo on my email address. 😂😂 Even though I was getting emails chasing payments the same time obviously the typo only affected the O2 contact details. When this email eventually arrived it was the wrong number. After eventually getting O2 contact myself I am hoping they can help me out of this nightmare. As the way Kynex are conducting themselves is only having a negative impact on O2. I have also witnessed my phone ring for a split second then get an email from Kynex to say they tried to make contact there was no answer. It is all text book time wasting and smoke screen tactics. The next step will be to start legal proceedings against Kynex unfortunately name O2 as co defendant. Due to Kynex using O2 as a blocker in the negotiations of cancelling the two sims that arrived after the agreed date.

Although a lengthy phone call to set up Kane and Shaq explained everything and if I didnt understand were happy to re explain. Great price and hopefully better coverage.