Prestige Telecom Group Reviews 

Easy to deal with recommend !

I’ve been with Prestige telecom group for many years now,
Only encountered a few problems which were quickly sorted out,
I like the renewal every 18 months.
All in all, great service

The advisors made me.aware we was better than o2 in my area.
Helped upgrade 2 phones within the contract and dome it very quickly and explained fully every step

Clear and precise communication.
Great deals and friendly staff

Helpful friendly service highly recommend

Good experience easy and straight forward

Stupidly got 'tricked' into yet another overpriced contract. Put me to SIM only for £50+ a month. The only thing I took from the phone call was would you like your monthly bill to be abit cheaper, I agreed & now stuck with a over priced SIM contract deal. How can you make up that price & think its fair???

Quick and straight forward to upgrade my handset and contract

Very good service, the person I spoke with was very polite and made sure I got what I needed

Deal with these guys through my plan.com account and every time I have any interaction they're fantastic, efficient, friendly and helpful. Particularly James & Lee I've spoken to recently!

Fantastic service from all members of the team and sorted me. Great deal out

The customer service was excellent. All our questions were answered and well explained. We would definitely recommend this company

AWFUL COMPANY - MIS SOLD MY CONTRACT REFUSED TO GIE ME PHONE RECORDINGS OR GET A CALL BACK - DO NOT GET SUCKED IN

YEARS AGO I GOT SUCKED IN AND I AM NOW ONLY 3 YEARS LATER GOT 30 DAYS LEFT - THERE RESPONSE TO MY LAST REVIEW IS DISGUTING AS THEY ARE VERY IGNORANT THEY KNOW I WOULD OF PAID MY PHONE OF YEARS AGO I HAVE BEEN PAYING FULL PRICE PLUS EXTRA CHARGES SINCE THEN THEY DO NOT SAY OVER THR PHONE

Hi Liberty,

Thank you for taking the time to leave your feedback and we appreciate you bringing your issues to our attention. We take all feedback seriously and strive to improve our service.

In the short verification that was read to you over the phone, we do say that calls to premium, non-geographic numbers such as 0870 will be charged separately, but calls to 01, 02 and 03 numbers are free.

In the same verification call, we state that this will be a 36-month business agreement with the option to upgrade or switch to a sim-only plan at month 18, which would bring you to May, and in our verification script we do ask that you confirm you understand what was said before we move on to the next part of the verrificaiton. - YES BUT YOU DID NOT EXPLAIN HOW YOU MAKE THE MONEY - WHEN I WAS COMING TO THE END YOU PAID IT OFF AND CHARGED ME 43 FOR MY PHONE AND SIM FOR 3 YEARS WHEN MY PHONE WOULD OF BEEN PAID OF 2 MONTHS AFTER SIGNING UP AND I COULD OF GONE SIM ONLY £20 A MONTH ELSEWHRE - YOU ALSO REFUSED TO GIVE ME CALL RECORDINGS OF WHEN I SIGNED UP

The O2 & EE signal covers over 99% of people in the United Kingdom, if you are not happy with the signal, we suggest that you give us a call and we can check if there is a mast down in the area you are struggling to get connectivity with. - SIGNAL IS FINE I DID NOT COMPLAIN ABOUT SIGNAL ITS THAT I WAS MIS SOLD? !

As you signed up to our business tariff, your termination rights are discussed during the call. - BUT YOU MIS SOLD? SO WHATS YOUR POINT?

Any further issues you may have please don’t hesitate to contact us via email on X

- YOU DONT RESPOND - I actually plan on taking this further as i have spoken to someone who have dealt with your company before.

PLEASE - DO NOT FALL INTO THIS COMPANY TRAP

Avoid these at all cost. Absolute scam. They claim to be with 02.
Ended up having to pay a £700+ termination bill on a phoneless contract they manipulated me into buying.

During which time, signal was awful, my data and personal information was leaked.

Then after paid it, they sent it to debt collectors anyway to collect again.

Terrible service. Absolute scam.

My experience with Prestige Telecom Group has been absolutely appalling, and I want to warn others about what I have experienced.

I was contacted by representatives who, in my opinion, used sales tactics that made me believe I was dealing with, or being contacted on behalf of, O2. They knew details about my existing phone contract, which made the call seem legitimate, and I ended up agreeing to switch providers.

Afterwards, I felt misled and decided I did not want to proceed. I contacted the company TWICE by telephone and sent THREE separate emails requesting cancellation and written confirmation that my agreement had been cancelled. Despite these repeated attempts, I still have not received the confirmation I requested.

What makes this even more concerning is that I spoke directly to O2, who told me that Prestige Telecom Group was known for using tactics that could lead customers to believe they were dealing with O2. This information came directly from O2 themselves and has only strengthened my concerns about how I was approached.

To make matters worse, the company apparently suggested that I had told them I was still thinking about it, despite me having already contacted them by phone and email to make it clear that I did not want to continue with the contract.

I am now seriously concerned that the delays in responding to my emails and cancellation requests could result in the 14-day cancellation period running out, leaving me feeling trapped in an agreement I have repeatedly said I do not want. I cannot claim to know their intentions, but the lack of a clear response despite my repeated attempts to cancel is extremely concerning.

The situation then became even worse. After I warned the company that I would leave a negative review if the matter was not resolved, they used my PAC code, which they had obtained the previous week, to transfer my existing phone number away from my current provider.

The timing of this is particularly concerning. I had already repeatedly requested cancellation, yet my number was transferred while I was still trying to resolve the situation.

I have been left without a working phone service and without mobile internet connectivity. This has caused significant disruption, as people who need to contact me can no longer reliably reach me. It is incredibly stressful and potentially affects my ability to earn a living.

The fact that this happened after I warned them about leaving a review has made the situation feel even worse. I cannot know their internal intentions, but the sequence of events has seriously undermined my confidence in this company.

A telecoms provider should be transparent about who it represents, communicate honestly and handle cancellation requests responsibly. Instead, I have been left chasing the company repeatedly, without the written confirmation I requested, while dealing with the consequences of losing my phone service.

I want a clear explanation, written cancellation confirmation and a proper resolution to this situation.

I would not recommend Prestige Telecom Group based on my experience. I strongly advise anyone approached by them to verify everything directly with their existing provider, read all paperwork carefully and keep records of every conversation and email.

No customer should have to go through this just to get a cancellation request acknowledged.

If I could do 0 stars I would, please avoid this company at all costs.

Employee Lee is disrespectful, dismissive and out of order for his responses to my email. Nearly caused the company some massive legal trouble and realistically should be dismissed from the company. Stay FAR FAR away from Prestige.

I found Prestige telecoms both competitive and professional in my opinion
They listened to my needs and came up with a great package for my business
I would recommend them to anyone who wants a good service provider at a great price

Great service, very helpful

Super helpful and love the fact you get to talk to a real person