Kynex Ltd Reviews 

Ruby responded to my email quickly and explained the the current circumstances regarding my query politely and professionally

Always nice talking to Shaq. Very polite and professional.

I am small business that has put trust in Kynex. From that day every interaction has been stressful and Kynex has done nothing but cost my business customers and intern money. They ported my numbers before issuing the SIM cards. Which meant one full day no phone lines or mobile data. Hardware took 6 months to arrive. My business then required additional phone lines due to new business commitments. I advised Kynex senior sales executive that I require the sims within 10 days or I would have to go elsewhere. I was guaranteed in writing I would receive sims and hardware within 10 days. 7 days come and go. I start to get worried call Kynex and got messed about and mocked. Getting told “maybe they will come by the end of the week”. “They should come and they may come”. Day after day I chased the sims. Until the 20th day I sent an email instruction cancelling the order. The very next day the sims turn up with a postage mark showing sent the day before on a guaranteed next day service. I advised Kynex I was now already in contract elsewhere due to my business commitments as explained during the agreement call. I was laughed at told I would still be liable for the 36 month contract. Even though I had proof the sims was sent out after I had chased for 13 days and had canceled before they was even posted. Since then Kynex have taken large sums of money out of my account way above the figures discussed in the agreement. These figures are apparently VAT. Even though I had not been issued a VAT invoice or receipt. At this stage I asked the bank to cancel direct debits. Kynex use O2 and other supply chain members as fall guys for their unprofessional mismanagement. I have been kept on hold for nearly 2 hrs to discover that Kynex had closed and hr ago. They blame O2 but would never provide a contact for O2. When I eventually challenged the lack of email with O2 contact they had apparently sent multiple times. I turns out for this particular week there was a typo on my email address. 😂😂 Even though I was getting emails chasing payments the same time obviously the typo only affected the O2 contact details. When this email eventually arrived it was the wrong number. After eventually getting O2 contact myself I am hoping they can help me out of this nightmare. As the way Kynex are conducting themselves is only having a negative impact on O2. I have also witnessed my phone ring for a split second then get an email from Kynex to say they tried to make contact there was no answer. It is all text book time wasting and smoke screen tactics. The next step will be to start legal proceedings against Kynex unfortunately name O2 as co defendant. Due to Kynex using O2 as a blocker in the negotiations of cancelling the two sims that arrived after the agreed date.

Although a lengthy phone call to set up Kane and Shaq explained everything and if I didnt understand were happy to re explain. Great price and hopefully better coverage.

This is the worst company that I have ever dealt with. conned into a three year contract that is now up for renewal. I want to cancel, but no email for the cancellation team, no contact no and when I am told that they will call me back they don't. First year ok and subsequent years just the worst company ever. If I could give this zero stars I would.

Shaq and Jake were so helpful and professional

Jack was extremely helpful and resolved my issues very promptly. Well done jack 😊

Jack was very helpful and gave all the information I need it

Poor experience - repeatedly. I have referred Kynex to CAB and Trading Standards. The company uses heavy sales techniques and seeks to dodge genuine complaints. Phone calls are deleted after 30 days and the company does not sign up to the communication ombudsman. Kynex bring 02 into disrepute. Please be cautious about signing a contract with this disreputable organization. I am a genuine consumer who has not come across a company using such unethical practices before.

Shaq & the team have been extremely friendly supportive communicative and efficient in dealing with this very sensitive situation. I would 100% recommend this company.

Jack was good on phone

Shaq was exceptionally knowledgeable and helpful.

Had a great experience with shaq. Wasnt looking to get new contracts but gave me such a good deal i couldnt say no. Thanks for your help . Appreciate it

Great customer service from Jack today, sorted out my issue immediately and efficiently, highly recommend!

After 4 months of frustration and being passed between multiple customer service representatives who couldn't explain basic billing queries or resolve my hardware delivery issue, Isla Lidington finally sorted everything out.

Isla was the first person who:

Actually took the time to explain the billing charges (RPI increase and E-Sim package deal)
Offered a genuine resolution (free upgrade to A26 5G handset + £60 credit)
Provided clear communication and followed through on promises
Sent me the Trustpilot link and phone case details as promised
The difference between Isla's service and the previous 5+ representatives I spoke with was night and day. She was professional, knowledgeable, and actually took ownership of the problem rather than just passing it to another department.

Thank you Isla for finally resolving this after months of stress. Your service is what customer service should be.

Lisa Garner - Fat Pockets Limited