Kynex Ltd Reviews 

The service from start to finish has been very friendly and straight forward, managed to save me some money on 2 separate phone contacts.

Massive shout to Molly & Liv, total superstars for helping us out to get everything completed swiftly.

Thank you, Liv, for your outstanding customer service! You were professional, friendly, and incredibly helpful throughout the entire process. I'm extremely satisfied with the support I received and would highly recommend this level of service to everyone.

Emelia was excellent to deal with. She was very friendly, polite, and efficient. She quickly helped me update my address and answered my questions about my missing new customer bonus. Everything was handled clearly and professionally, making the whole process quick and straightforward. Great customer service!

I have a great service from Emilia thanks for sorting out my problem I have

Ruby was lovely and very helpful. Answered all of my questions and did it very quickly.

Great support from Jack, very helpful

Jack has been very helpful - so far so good

Highly recommend, Murray and Toby were great!

Jack was great on the call - very helpful and thorough. I would have a different view of the company, however... seems like an easy way to find an expensive contract unfortunately!

Good communication, everything was explained and sorted out without issue. Noah was very proffesional during the phone conversation.

I received every helps that I needed from jack and very friendly and helpful he is. Perfect costumer service experience.

Shaq, Tyler & Kian have been great today. Thank you

Murray and jay work good

Clear communication. Full understanding of my issues. Resolved quickly and concisely.

Was called by a pushy sales rep from Kynex Ltd asking for information about my mobile phone service, who wouldn't listen that we did not want a sales call.

He continued raising his voice and talking over me, I explained that we were not interested and we had a severe family emergency involving an autistic child's attempted suicide and asked him to stop, he continued to raise his voice and talk over me aggressively pushing for information that I had already told him he couldn't have.

When I explained again the extreme and sensitive nature of the family emergency and how we were all super stressed, he ignored me and continued to push his sale.

When I asked him to delete our number from their database and not call again, he laughed and raised his voice and said that I had failed to removed my number from some service and so he had the right to call.

I reminded him that we were dealing with an attempted suicide of an autistic child, (a child who had been bullied like this salesman from Kynex was trying to bully me now) and asked him to go, He refused and raised his voice returning to his pressure sale tactic.

When I asked for the details of his boss or a number to call to report this abusive phone call he refused to provide it. He was still abusively talking over me as I hung up.

I submitted this review originally with the full name of the salesman in the hope that the company would listen to the recording of the call and deal with it, and then apologise, instead they had the review removed to cover it up, citing the name of the employee as the reason.

So I edited the review, removing the surname of the employee, (many of their no doubt fake positive reviews include the first name of their employees) and resubmitted it, and very quickly it was deleted for including his first name.

What hypocrisy, there has been zero attempt to apologise or do anything about the disgusting abusive behavior from their company, all they care about is face.

DO YOU WANT TO USE A COMPANY THAT LAUGHS AT PARENTS GRIEVING THE SUICIDE ATTEMPT OF AN AUTISTIC CHILD AFTER THEY HAVE BEEN TOLD IT HAS JUST HAPPENED? - Me Neither... I will be researching to see if OffCom are able to help me with this.

Kynex do not keep to their promise. I have waited 3 months now for my monthly reimbursement for being over charged. They should pay £28 per month until the end of my contract in December, which can't come quick enough. They failed to pay April, May and now June. After numerous excuses and promises, still no refund.
To avoid disappointments do not sign up with Kynex

This matter has now been resolved by Joe Green.

Many thanks

Jack done well sorting my issue

Jack was great today very very helpful

Ruby was most kind and helpful also patient and very professional.