Ruby was really helpful and explained what the issue was with Vodafone asking me to pay bills. Unfortunately I am really unhappy because when I was asked to transfer to knex I was told I wud not have... Toon meer
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Lees wat reviewers zeggen
Ruby was very kind and welcoming to reminding me who she was representing and working for. As I had forgotten who my phone contract was with. I ask for some information and ruby informed me in a posit... Toon meer
It started with a curtesy call from Shaq at kynex , it was just a follow up call to see how everything was in the last couple of months since I started a new contract. Shaq was very helpful with so... Toon meer
Ruby was very helpful but hoping what she promised would be done in time as so many promises by this company that was broken.
Bedrijfsgegevens
Geschreven door het bedrijf
Kynex is a comprehensive telecommunications company offering a range of essential services to businesses. With their business mobiles, they provide reliable and efficient communication solutions on the go. Their business broadband ensures fast and secure internet connectivity, supporting seamless operations. Kynex’s advanced phone systems empower businesses with efficient communication channels. Moreover, their business energy services help optimize energy usage and reduce costs. With Kynex’s diverse service offerings, businesses can streamline their operations, improve productivity, and stay ahead in today’s competitive market.
Contactgegevens
The Orangery, Cams Hall Estate, PO16 8UT, Fareham, Verenigd Koninkrijk
- 02394 214 923
- info@kynex.co.uk
- kynex.co.uk
4,5
Uitstekend
6K reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft 67% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
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Business phone transfer
Although a lengthy phone call to set up Kane and Shaq explained everything and if I didnt understand were happy to re explain. Great price and hopefully better coverage.
7 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Kay!
We are happy to see that both Kane and Shaq were able to explain everything thoroughly.
Please let us know if you need anything else.
Many thanks,
Kynex
Ruby was extremely helpful
7 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Liam,
We are happy to see that Ruby was extremely helpful in assisting you yesterday!
Many thanks,
Kynex
Noah was very helpful thank you
6 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Kevin!
We are happy to see that Noah was very helpful in assisting you.
Please let us know if you need anything else.
Many thanks,
Kynex
Clear communication by Murray & Kane
6 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Fred,
Thank you for sharing your positive experience!
We are pleased to see that both Murray and Kane communicated clearly whilst assisting you.
Many thanks,
Kynex
DO NOT TOUCH - GO DIRECT
This is the worst company that I have ever dealt with. conned into a three year contract that is now up for renewal. I want to cancel, but no email for the cancellation team, no contact no and when I am told that they will call me back they don't. First year ok and subsequent years just the worst company ever. If I could give this zero stars I would.
6 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Maria,
We're sorry to hear about your negative experience. We strive to provide excellent service and transparency in all our interactions, and it's clear we fell short in this instance.
If there is anything further the customer service team can assist you with, do not hesitate to contact them.
Many thanks,
Kynex
Shaq and Jake were so helpful and…
Shaq and Jake were so helpful and professional
6 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Olufemi,
We are happy to see that both Shaq and Jake were helpful and professional in assisting you!
We look forward to working with you in the future.
Many thanks,
Kynex
Jack was extremely helpful and resolved…
Jack was extremely helpful and resolved my issues very promptly. Well done jack 😊
6 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your 5* review!
We are delighted to read that Jack was extremely helpful in resolving your issues promptly.
Please let us know if there is anything further we can assist you with.
Many thanks,
Kynex
Jack was very helpful and gave all the…
Jack was very helpful and gave all the information I need it
6 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your 5* review, Mrs Olaru!
We are glad to see that Jack was very helpful in providing you with all the information needed.
Please let us know if you need anything else.
Many thanks,
Kynex
Poor experience - repeatedly
Poor experience - repeatedly. I have referred Kynex to CAB and Trading Standards. The company uses heavy sales techniques and seeks to dodge genuine complaints. Phone calls are deleted after 30 days and the company does not sign up to the communication ombudsman. Kynex bring 02 into disrepute. Please be cautious about signing a contract with this disreputable organization. I am a genuine consumer who has not come across a company using such unethical practices before.
6 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Amanda,
Thank you for sharing your feedback with us. We're sorry to hear that your experience did not meet your expectations.
We always aim to provide the highest level of service, and it's clear we fell short in this instance. Please know that we take your feedback seriously and we have shared it with the relevant teams so we can get this addressed promptly.
Many thanks,
Kynex
Murry was great 👍👍
3 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Peter!
We are delighted to see that Murray was great in assisting you.
Many thanks,
Kynex
Shaq & the team have been extremely…
Shaq & the team have been extremely friendly supportive communicative and efficient in dealing with this very sensitive situation. I would 100% recommend this company.
3 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Maria,
Thank you for your sharing your experience!
We are happy to see that the team provided you with supportive communication throughout the process.
Do not hesitate to contact the team if there is anything further they can assist you with.
Many thanks,
Kynex
Antwoord van Kynex Ltd
Thank you for your review, Tobi!
We are delighted to see that Jack was good assisting you over the phone.
Many thanks,
Kynex
Jack was helpful
3 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your 5* review, Rashid!
We are pleased to see that Jack was very helpful in assisting you.
Many thanks,
Kynex
Shaq and Jay were excellent
3 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Paul,
We are happy to see that both Shaq and Jay were excellent in assisting you.
Many thanks,
Kynex
Shaq was exceptionally knowledgeable…
Shaq was exceptionally knowledgeable and helpful.
8 mei 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, John!
We are happy to hear that Shaq was knowledgeable and helpful in assisting you yesterday.
Many thanks,
Kynex
Had a great experience with shaq
Had a great experience with shaq. Wasnt looking to get new contracts but gave me such a good deal i couldnt say no. Thanks for your help . Appreciate it
25 juni 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Debbie,
Thank you for your email!
We are glad to see that Shaq was able to provide you with a great experience and service.
We look forward to working with you in the future.
Many thanks,
Kynex
Great customer service from Jack today
Great customer service from Jack today, sorted out my issue immediately and efficiently, highly recommend!
2 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Cheryl,
Thank you for your review and recommendation!
We are glad to see that Jack was able to assist you efficiently.
Please let us know if you need anything else.
Many thanks,
Kynex
Excellent Service - Finally Resolved After Months of Issues
After 4 months of frustration and being passed between multiple customer service representatives who couldn't explain basic billing queries or resolve my hardware delivery issue, Isla Lidington finally sorted everything out.
Isla was the first person who:
Actually took the time to explain the billing charges (RPI increase and E-Sim package deal)
Offered a genuine resolution (free upgrade to A26 5G handset + £60 credit)
Provided clear communication and followed through on promises
Sent me the Trustpilot link and phone case details as promised
The difference between Isla's service and the previous 5+ representatives I spoke with was night and day. She was professional, knowledgeable, and actually took ownership of the problem rather than just passing it to another department.
Thank you Isla for finally resolving this after months of stress. Your service is what customer service should be.
Lisa Garner - Fat Pockets Limited
2 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Lisa,
Thank you for the review and sharing your feedback.
We are delighted to see that Isla was professional, knowledgeable and was able to provide you with a resolution.
We apologise for the frustration caused in this period.
Please let us know if there is anything further we can assist you with.
Many thanks,
Kynex
liv from kynex was very helpfull helped…
liv from kynex was very helpfull helped me sort billing issues and when my watch would arrive great customer service
2 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Hi Ashley,
Thank you for taking the time to share your positive experience.
We are pleased to see that Liv was very helpful in assisting you.
Many thanks,
Kynex
Fantastic shaq and jay were great
2 juli 2026
Review zonder uitnodiging
Antwoord van Kynex Ltd
Thank you for your review, Dean!
We are happy to see that both Shaq and Jay were able to provide you with a fantastic service.
Many thanks,
Kynex
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