LOST MARY Reviews 

Never received order and company will not respond. Poor tracking, poor customer service. Guess I'll buy elsewhere. Disappointing.

When i make an order during the week I get it delivered next day always on time

Bm6000 device seems to Leak all the time.

Flavour is off tatses like pod

Very prompt and reasonably priced service.

Excellent delivery time. Fantastic flavours. Great prices and good deals on website. Reward scheme (loyalty points) is worth while and gives good savings.

Incorrect items twice and no response, I won’t order again

Very easy to order , quick delivery (many options) quality stuff

Well packaged, promptly delivered. Great selection.

Battery is s**t, takes forever to charge

These are now useless smoked these for years just lately after about 20 puffs no flavour and all you get is a burnt coil flavour the last 4 or 5 from the shop I buy have been like it no more I'm going to change brands ...unless the shop is buying dodgy ones an selling on ..

Items perfect, shame 2 flavours of refills out of stock, had to buy elsewhere, same price, delivered next day.

Great quality product, very quick and reasonable lead time.

Received broken product.
No customer service whatsoever.

Love how quick the delivery is, high quality and affordable

Ordered 2 vapes 5 days ago.
Their customer phone number never gets answered & I'm still waiting.
Won't use again as really poor logistics via Evri.
Trying to get a reply is a nightmare.
There are much better online vape sellers.
2/10

Excellent customer service, speedy delivery and great offers.

Top quality everytime, nice flavours to enhance your vape experience and mostly soothing to vape without coughing etc

I purchased a Lost Mary BM6000 Pineapple Ice and within just a few days the device developed a serious leakage issue. Even after switching pods, the problem continued. I immediately stopped using it, cleaned the device, and confirmed its authenticity with the provided code.
I contacted Lost Mary customer support almost a month ago (15/8) with all these details, but I have received no response whatsoever. This complete lack of communication is unacceptable.
A leakage issue is not just an inconvenience; it should be treated with the utmost seriousness. Inhaling liquid or handling a leaking device can potentially lead to serious health risks, and any responsible company should address such cases urgently.
As a long-term customer, I was genuinely excited about Lost Mary’s non-disposable model, but this experience has left me extremely disappointed. A company that ignores customers with defective and potentially unsafe products does not demonstrate accountability or care for consumer safety.
Until Lost Mary takes responsibility for product quality and improves their customer service, I cannot recommend their products.