The customer service with Arjola was amazing. It was however, a challenging and long process until we received our artwork because the vendor was having issues and was not communicating shipping updat... Toon meer
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Lees wat reviewers zeggen
Website is very well organized and easy to follow. Researched many beautiful items and found just what I was searching for. Will definitely shop here again and share my experience with friends.
Quick easy process, with no stupid message saying something is wrong. And then when starting over adding another item to cart like some sites.
I USED YOUR WEBSITE NUMEROUS TIMES AND IT KEPT REQUIRING ME TO START OVER IF I WENT OUT FOR A BIT, DIDN'T HAVE ANSWERS TO MY QUESTIONS ABOUT WHITE GLOVE SERVICE, WHETHER I HAD TO PAY FOR EACH ITEM.... Toon meer
Bedrijfsgegevens
Informatie afkomstig van verschillende externe bronnen
Welcome to LuxeDecor. LuxeDecor is the premier online showroom for luxury home decor & outdoor furniture, lighting, rugs, and home decor. Shop LuxeDecor Now!
Contactgegevens
North Michigan Avenue 980, 60611, Chicago, Verenigde Staten
- luxedecor.com
4,4
Uitstekend
3K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 97% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Kim was great to chat with
Kim was great to chat with. Professional, pleasant, timely.
15 september 2026
Review zonder uitnodiging
Kelly was very helpful and answered all…
Kelly was very helpful and answered all our question about the chest. We ordered it and look forward to having it safely delivered.
15 september 2026
Very easy to navigate the website and…
Very easy to navigate the website and easy to process order. Excited for my delivery.
15 september 2026
Kimberly was very helpful and was very…
Kimberly was very helpful and was very patient with my glitches. I appreciate her ability to answer my questions in a timely manner and to secure an additional discount for me. Thank you, I recommend your business to anyone looking to purchase quality furniture at a great price.
14 september 2026
Review zonder uitnodiging
Quality furnishing with delivered quickly...
I was quickly able to find an item that was sold out on other websites, place and confirm my order quite easily with delivery set for 2-4 weeks. All other sites said 3-4 months delivery timeframe. I couldn't be more pleased.
14 september 2026
Asked for customer service help and…
Asked for customer service help and they ordered the wrong thing. I think my cart must have gotten mixed with another customer’s. Had to cancel and reorder the correct items.
14 september 2026
Antwoord van LuxeDecor
Dear Stephanie,
We’re sorry to hear about the frustration with your order and sincerely apologize for the confusion surrounding the items ordered. We understand how disappointing it is to have to cancel and reorder.
Our team is actively working with you and our vendor to get the correct items resolved and make this right. We truly appreciate your patience and the opportunity to assist you. We’re committed to providing a resolution and ensuring you receive the items you intended to order. If you have any questions in the meantime please don't hesitate to reach us via Contact Us or call us toll free Monday-Friday 9am-5pm CDT at 888-733-3201.
The lead time is drastically different…
The lead time is drastically different than what it says on the website. Said 2-4 weeks for delivery but is actually at least 4 months. We will see what happens.
12 augustus 2026
Antwoord van LuxeDecor
Dear Janet,
Thank you for reaching out. I’m very sorry for any frustration or disappointment regarding the estimated shipping timeframe for your order. We understand how important it is to have a clear understanding of when you can expect your item, and this is certainly not the experience we want for any of our customers.
On August 22, 2026, you placed an order for the Four Hands Outdoor Soho 86-Inch Rectangle Dining Table – Reclaimed Teak, Stained Saddle Brown, which was originally provided with an estimated shipping timeframe of 2–4 weeks.
As outlined in our Terms & Conditions and Shipping Policy, the shipping timeframe provided at the time of purchase is an estimate and may change based on product availability and the manufacturer’s production schedule. Once an order is accepted by the manufacturer, we provide an updated estimated ship date if it differs from the original timeframe communicated at the time of order. Shipping Policy | LuxeDecor
On August 24, 2026, the manufacturer confirmed your order, and we promptly emailed you with the updated estimated shipping timeframe:
“The manufacturer has provided a shipping date estimate of the week of December 21st. Please note, this timeframe is subject to change and these products may ship earlier than estimated. Please contact us with any questions or if you would like alternative suggestions, we are here to help! We will keep you informed of any updates and tracking information as soon as they become available.”
We completely understand that receiving an estimated shipping timeframe later than originally anticipated can be disappointing, and we sincerely appreciate your patience and understanding. We will continue to monitor your order and provide you with any updates we receive from the manufacturer, including tracking information as soon as it becomes available.
If you have any questions or if there is anything else we can assist you with, please don’t hesitate to reach out to us through our Contact Us page or call us toll-free at 888-733-3201, Monday through Friday, from 9:00 AM–5:00 PM CST. We’re always happy to help.
Great Website and Products
14 september 2026
Kit Phoon and others very helpful with…
Kit Phoon and others very helpful with my order
14 september 2026
Easy website navigation and completion…
Easy website navigation and completion of purchase.
14 september 2026
I liked the multiple payment options…
I liked the multiple payment options you offered. The price was also the best I could find.
13 september 2026
Easy step-by-step
After choosing the item I wanted, just a few clicks and purchase was completed.
13 september 2026
I wish the promo codes they promote…
I wish the promo codes they promote worked on this item, but selection and ordering was fine. Item looks great, hope it looks as good in person
13 september 2026
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