Right after the order was placed, the customer service rep was sending emails with updates regarding the order and shipping. Order arrived in the time frame they mentioned 5business days....the machin... Toon meer
Bedrijf heeft geantwoord
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Literally the best machines I have. The results are brilliant and instant. Customer service is good better than my expensive machines. I only buy from here now on, so glad I found you so happy.
Bedrijf heeft geantwoord
Purchased product from mychway and was confused about eta because my order had 2 products and one arrived early and I thought the second item was delivered elsewhere, well I had Calli respond quickl... Toon meer
Bedrijf heeft geantwoord
I ordered the Hydrodermabrasion 6-in-1 machine from myChway and had a great experience. Their customer service was professional, responsive, and kept me updated throughout the entire process. When I r... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
myChway is the best beauty machine manufacturer, providing cavitation slimming machine, lipo cavitation machine, and a list of aesthetic treatment solutions.
Contactgegevens
RM1701A, Pengdu Mansion, 126 Nanguang Rd, Nanshan, 518000, Shenzhen, China
- (+852)561-47818
- customerservice@mychway.com
- mychway.com
4,8
Uitstekend
211 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Amazing customer service
Amazing customer service! Best I've ever experienced
18 juni 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much! We're thrilled to hear that you had such a great experience with our customer service. We're always here for you!
I had Amelia as my representative and…
I had Amelia as my representative and she did amazing. She was quick to respond to my emails. And very quick to fix MY mistake I had made with the zip code. My zip code auto populated to my last address, I didn’t catch until delivery was attempted. I wrote her the next day she had the mistake fixed. Truly amazing with her quick customer service.
I am also very statisfied with my S-shape machine. I give my clients immediate results with this machine with just one treatment and so thankful I was able to find the handle I needed to be replaced (nothing wrong with the machine, we moved it, and didn’t take the handles apart, one snapped, our mistake! Not the machine). Very satisfied with my purchase (3 years ago originally)!
2 juni 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your kind feedback! We're thrilled to hear that Amelia was able to assist you quickly and effectively. We're also glad to know you're still satisfied with your S-shape machine after all these years. Your continued support truly means a lot to us!
Trustworthy
Amelia is the name of their customer service person and she made sure that I got my delivery! Product was exactly as described and pictured!
5 juni 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind review! We're thrilled to hear Amelia took great care of you and that the product met your expectations. We truly appreciate your support!
Super fast shipping and customer…
Super fast shipping and customer service answered all my questions. Thank you!
1 juni 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind words! We're glad you were happy with the fast shipping and our customer service.
Great price and product
My first time ordering anything from this company. 9 in 1 cavitation machine 40k was easy to assemble looks great and works great but I won't be ordering again because it took so long fedex sucks maybe if they used a different shipping company I would consider but prices are great at your company.
30 mei 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your first order and honest feedback! We're happy to hear you’re satisfied with the machine and our pricing. We apologize for the shipping delay and truly appreciate your suggestion — we’ll review our shipping options to improve your experience in the future.
Amelia has been absolutely amazing!!!
Amelia has been absolutely amazing with customer service! She was so patient and answered all my questions right away. I really appreciate her help it made the whole experience so smooth. The products are also incredible! Thank you so much!
28 mei 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your kind words! We're so glad to hear that Amelia was able to assist you and make your experience smooth. We appreciate your support and are happy that you're satisfied with the products!
I have your website through a YouTuber…
I have your website through a YouTuber beauty over 50 on a budget. I have now purchased 9 machines and I am quite impressed with delivery, communication, packaging, instruction manuals. I started my own business with the machines purchased on mychway website. Great experience I am tagging you all on my Facebook since I’m getting a ton of views about 80,000k and 820 followers. Thanks for wonderful service!!
30 april 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your amazing feedback! We're thrilled to hear that you're impressed with our service and that the machines are helping with your new business venture. We truly appreciate you sharing your experience with your followers, and we're so glad to be a part of your journey!
Communication feed back
This company is very communicative. Responds and handle concerns very quickly. Customer service was excellent with Amelia.
15 mei 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your wonderful feedback! We're delighted to hear Amelia provided excellent service. We're always here if you need anything else.
I keep buying more
I have bought several machines, and gotten amazing customer service, fast personalized help, and the machines work wonderfully!
29 april 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your continued support! We're so happy to hear you're satisfied with our machines and service!
Antwoord van myChway
Thank you for your feedback! We're glad to hear you're satisfied with the 10 in 1 cavitation machine. We appreciate your support!
This was my second purchase from…
This was my second purchase from Mychway. Each time customer service was there to help me select and support. Lots of questions were answered by Alice initially, followed by Vary that accompanied me with courtesy and respect. This purchase was supported for over months with continued communication, troubleshooting, followed by a very quick delivered replacement part once the problem was identified. Technical videos were send to help us replace the part.
I couldn’t be more satisfied with customer support.
Vary, thank you so much, you were always quick with email responses and solutions to the issues. I really appreciate all your help.
Mychway is a solid company with superb products and wonderful customer service. I would not hesitate ordering again should the need arise.
25 april 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your wonderful feedback! We are thrilled to hear about your positive experience with our team, especially with Alice and Vary. Your satisfaction means a lot to us, and we truly appreciate your trust and support.
Ameli and Oran were exceptional
Amelia and Oran were exceptional! I would do business with this company again solely based on customer service.
21 april 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your kind words! We're thrilled to hear that Amelia and Oran made such a positive impact. We truly appreciate your support.
Very communicative
Very communicative. I expressed an issue I was having with my machine and they did not hesitate to help me and resolve the issue. They also helped me with a certificate. Super happy I chose them because I was skeptical due to pricing but they have the same quality machines as other brands that charge 3x the price and more.
23 april 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you for your wonderful feedback! We're so glad we could resolve your issue and assist with the certificate. It means a lot to us that you chose our brand and are happy with both the quality and pricing. We truly appreciate your trust and support!
I love my machine
I love my machine! Customer service is great and fast! Highly recommend.
20 maart 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your kind words! We're thrilled to hear you're happy with your machine and our service. Your recommendation means a lot to us!
Antwoord van myChway
Thank you for your feedback!
We’re glad it works perfectly for you, and we apologize for the delivery delay.
We appreciate your patience and hope you enjoy the product!
Antwoord van myChway
Thank you for your wonderful feedback! We're delighted to hear that you and your clients are loving it. Don’t hesitate to reach out if there’s anything else we can assist you with—we’re always happy to help!
I buy a cavitation and TECAR machine…
I buy a cavitation and TECAR machine both of them work amazing and their customer service are extremely helpful and reliable. They also provide support for all your customers. Highly recommended.
2 april 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your kind words! We’re thrilled to hear that both the cavitation and TECAR machines are working well for you.
We appreciate your recommendation and are always here to assist you. Wishing you continued success with our products!
100% recomendado.
Excelente comunicacion , 100% rapidez…muchas gracias.. estoy tan feliz de tener mi maquina en manos, ahora a usarla para ver resultados.
31 maart 2025
Review zonder uitnodiging
Antwoord van myChway
We're thrilled you're happy with your machine. Enjoy using it, and we're here if you need anything!
Great machine and customer service
Great machine and customer service! Thank you
7 maart 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your kind words! We're thrilled to hear you're happy with the machine and our service. Your satisfaction is our top priority!
Thank you Mychway
Great products and great customer service! My machine was on time and great quality!
14 maart 2025
Review zonder uitnodiging
Antwoord van myChway
Thank you so much for your kind words! We're thrilled to hear that you're happy with our products and service.
Your satisfaction is our top priority.
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