MyNextBike Reviews 

A great service, from start to finish.
The team helped me through each step of listing my bikes, from photographing to information on the product.
The team were very prompt in replying, to any query that I had, & i was notified quickly, of any potential interest on the bikes. I also found their website, really easy to navigate.

Thankyou Team.

I had a great experience with my next bike. The bike sold fast and Matt looked after us regarding the payment which was paid quickly. I would highly recommend using this company. My experience was seem less. Thank you guys I appreciate everything you did. Craig .

Harry made everything simple with clear communication, "Fast, friendly, and professional from start to finish." "I had a great experience selling my bike on mynextbike platform and would definitely recommend selling your bike on this platform "Fast, friendly, and professional from start to finish."They went above and beyond to make sure I was completely satisfied."

Was helpful to sell the bike, got me pretty good deal and handle all the delivery things, only issue is have to keep chasing up for updates and payment but aprt from that pretty good.

The whole process was done smoothly, i have two suggestion the first. is payment could be made within 7 days or 10 days if you are a new user. Secondly i would love a telephone service. Call me old fashion but i love the easy of picking up the phone and making a call. Other than that i could not fault the company. Would i use again of course, because its a safe platform to sell your bike, the other advantage you don't need to dissemble your bike. The courier will pick up your bike as seen. Until next time.
Thank you. DJ Dejarn.

I was a bit dubious due to the high commission but as it was only paid on success I went ahead. I also listed my bike on vinted and eBay.

The only offer I got was through my next bike. Good communication with the buyer and accepted the offer.

Was a bit nerve wracking after that but I got in touch with the MNB team who explained the next steps. Courier came as promised and I got paid a couple of weeks later.

I would recommend MNB to anyone trying to sell a premium bike. I would say it attracts serious buyers compared to general market places.

4 starts instead 5 as I think the back end system between MNB and the courier needs tidying up for better access to information through the sale process.

Excellent customer service
Quick response to queries
Quick payment
Detailed communication at every step

Quite simple experience

I sold my bike very quickly and the team were with me every step of the way from collecting my bike to final payment. Would definitely recommend this company. 💕

The customer service experienced as a customer at MyNextBike has been exceptional, not what you typically find from a e-commerce business, which can be faceless and Bot driven. I had a direct point of contact, Harry and he communicated clearly, within good timeframes, with updates that were at the level you would expect from a premium website, he was excellent. If you are considering your next bike, i would highly recommend mynextbike.co.uk they stick to their word, they respond and sole queries and issues in a way many businesses do not. 5* customer service from Harry and all the team at mynextbike.co.uk

I purchased a bike, but the seller cancelled my order literally hours before it was meant to be collected and I am a bit gutted about it. The staff have been absolutely amazing and very helpful and have done everything that they can to make sure that I get a full refund as soon as possible.

So I decided to sell my bike due to illness and put it on a few sites . Mynextbike sold it for me first, and it seemed to get more notice on there site aswell and was alot quicker . Initially I was told the payment could take a while as I am a new customer. But I explained my situation, and how im in need of funds ,and they managed to push payment through quicker for me. And it has helped me out massively due to be out of work. I shall be using them again and highly recommend them aswell as they are also quick to reply to emails and very helpful.

Outstanding service definitely recommend

Do not sell through this website. We are still waiting for payment after selling bike over 2 months ago. No phone number to contact.
Was given payment date but money has not arrived. We are taking this matter further.

Easy to use. Felt safe and secure platform. No issues with money when you turn up and above all got a great bike from lovely people

I had mixed experiences with My Next Bike.

The positive side is that creating the advert was straightforward and easy to use. I received a few unrealistic offers initially, but eventually accepted an offer and sold my bike on 4 June 2026. The courier collected the bike on 11 June and it was delivered to the buyer on 16 June.

My main issue is with the payment process. The terms state that payment can take up to 30 days after the buyer receives the bike. Personally, I find this excessive. It effectively means the buyer can be using and enjoying the bike for a month before the seller receives any money. In today's world of fast electronic payments, this feels unnecessarily long and puts all the risk and inconvenience on the seller.

After waiting until 5 July, I contacted customer services to ask when I could expect payment. They replied the following day and assured me the money would be in my account no later than 6pm on 16 July. Unfortunately, the payment did not arrive as promised.

As there is no telephone number available, I had to continue communicating via messages. When I queried the missing payment, I was told the delay was probably with my bank. After contacting my bank directly, they confirmed there was no pending BACS payment and no issue at their end. I then informed My Next Bike of this and expressed my concern that I was being fobbed off.

The following day I received another apology and was told the matter had been escalated. The payment finally arrived later that day, on 18 July.

While I did eventually receive my money, the overall process took far too long and the communication around the delayed payment was disappointing. Promising a specific payment date and time and then failing to deliver, followed by suggesting the problem was with my bank when it clearly wasn't, damaged my confidence in the service.

The selling process itself was easy, but the lengthy payment times and poor handling of the delay mean I would think carefully before using the platform again.

Easy, great bike good communication

I bought a used bike through the site, a Trek Conduit that you hardly ever see for sale in extra large frame size. Unfortunately, the seller found out that he had made a mistake when doing the listing and the bike was actually a large! The MyNextBike staff couldn't have been more helpful though. I sent them an email to tell them about the problem and they started processing my refund the very next day. In all, it took about a week for the money to be back in my bank account, which is a bit slower than I would have liked but they stayed in touch with me during that time and reassured me that my money would be returned, and it was. I'm a bit disappointed not to have the XL bike I wanted but I would buy through this site again.

Great experience payment made promptly and good communication from buyer and my next bike very helpful would highly recommend

Easy to use, just upload pictures and description. Bike sold very quickly. Great comms with the company to resolve a few minor queries. Payment received on time. Would happily use again.