Myplan Reviews 

Dreadful company. No way to contact. Online services to even simply change business address does not work. No contact numbers or email address to contact. Online chat useless. I was in an O2 contract quite happily for years and my contract was sold into being managed by these somehow with no explanation or control.
AVAOID THIS COMPANY AT ALL COST.

if i could put a lower score i would, they wouldn't respond to any emails or calls about cancelling my contract, then filled my email with emails about updating or renewing. They do not offer the service they offered originally do not use them.

Absolute worst company I have ever had the displeasure of dealing with. I was rung under the pretense that it was my current company offering to move me onto a business account, not realising that it was a completely different company. They promised to send a signal booster out with my contract, this never arrived. I've had to ring up every month to re-set up my direct debit as it's never been correct.
The contracts are stupidly long, expensive for what you can get elsewhere and the phones are very low spec. It will cost me over £1000 to get out of this contract and they're trying to push a phone "upgrade" on me which will extend the contract even further. Avoid this company at all costs.

After wanting to change my supplier-Been passed from pillar to post First of all Elliott who you knew was going to put as many obstacles in my way -
1. To pay off the term of the term of the contract till 2028 DO NOT TAKE LONGER THAN ^MONTHS AT A TIME
2. Keiron then passed me to customer services who then put the phone down on me
3.Alan answered the phone knew my name ?? passed me again to customer services still waiting as i write after paying £100 to get rid of the contract that was 3hours ago still waiting for a PAC CODE -do not use this company at any costs they are all in one office laughing with each other it is companies like this that ruin other TELEPHONE companies their reviews speak volumes - had no problems of them taking your money the minute you want to leave a waste of 2days sat on the phone nor does a decent manager want to help at any time.
$. The Ombudsman with my recorded calls will be next
Karen Clarkson

Absolutely STAY AWAY got a contract two weeks ago they seem to not have the correct details put done gave me wrong info about bill due date from one of there customer services that seem to know absolutely nothing to the point they now can not access my details as though my details don’t exist put they still asking for money but I can not talk to any one

Absolute scam company, they have kept getting my partner to sign contracts over the last 7 years, no new phones and he is paying £177 a month for basically 3GB of data, just don’t do it!!

My Plan has been an extremely disappointing provider and I would strongly advise anyone considering them to proceed with caution.
When I joined, I was promised money to pay off my previous phone contract. However, it took over three months for the payment to be sent. During that time, My Plan failed to settle the balance directly with my previous provider as expected and instead eventually sent the money to me to pay myself. As a result, payments were missed on my old contract, which negatively impacted my credit score.
The problems did not end there. Prices on the contract have increased repeatedly, the signal quality is poor, and the 5G service rarely works as advertised. Despite paying a premium price, the network performance has consistently fallen below expectations.
Potential customers should also be aware that making changes or amendments to your contract can result in your 3-year term being restarted. This is something that should be clearly explained before any changes are agreed to.
I am currently paying £57 per month for a SIM-only contract with 125GB of data, unlimited calls, and unlimited texts, which I believe represents very poor value given the issues I have experienced.
Overall, my experience with My Plan has been frustrating, costly, and damaging to my credit history. I would strongly recommend researching alternatives before committing to a contract with this provider.

what a sham i was approached by my plan.com and told this provider was the best no mention of a contract term was given or tariff i have tried contacting them a number of times only to have ai drop calls on me tell me there transfering me to an agent then hanging up
the agent i spoke to was of no help telling me he wants £800 plus to terminate my contract as he would not release me from the contract as i had read my e mail of terms and conditions dont be a victim like me they are very helpful when selling there contract but very rude practically calling me a liar please be wary and do not take a contract out with these people YOU WILL REGRET IT i have now got to wait for recordings of the original sale person who they say relayed the information correctly them telling me that i had already got another provider lined up which is not the case if you want a good service stay with your provider as this one is the worst i have had they are rude none caring and will hold you to your contract even though your not happy with them total sham

Avoid PLAN.com / The Plan Group

This has been one of the worst companies I've ever had to deal with. It feels like there is always another charge or extra fee being added. Every time something comes up, there's another excuse for taking more money.

It honestly feels like: "The wind is blowing today? That's another £7.99. The sun is shining? That's another £12.99. You didn't set up a direct debit? That's another £7.99."

Obviously that's an exaggeration, but that's how dealing with this company feels. There always seems to be an additional cost or charge.

Choosing PLAN.com was one of my biggest mistakes. Based on my experience, I would strongly advise others to read the terms carefully, check all charges, and consider alternative providers before signing up.

Very disappointed with the service and overall experience.

Avoid ,terrible customer service, no help at all ,sold on lies ,different bills to what they promised

They overcharged me by nearly £400 and then completely lied to me about being able to refund it. After I made a formal complaint, they actually admitted that one of their staff members had lied to me and promised they would sort every issue out.

I was told I would receive a new SIM card and a call back with an update. Guess what happened? Absolutely nothing. No SIM card ever arrived, nobody contacted me again, and I was left chasing them while still paying for a service that barely works.

The signal is awful, I constantly lose connection, and I cannot even use internet data properly while on a phone call. For a phone provider in 2026, it’s beyond embarrassing.

The customer service is full of empty promises. They tell you whatever you want to hear just to get you off the phone, then disappear and do nothing.

Genuinely one of the worst experiences I have ever had with any company. If you read this review and still decide to use them, don’t say you weren’t warned — you will regret it.

AVOID AT ALL COSTS….. THEIFS YOUR BILL WILL BE EXTORTIONATE… THEY LIE & MISS SELL CUSTOMER SERVICE IS HORRIFYING

I have read through all these comments and every one of them are 100% correct. This is the worst company to ever get involved with silly me ended up getting a contract and I totally regret it.

Zero Stars !!! AVOID AVOID AVOID AT ALL COSTS !!!!!!!! AVOID AVOID AVOID !!!!!!!!!!
Disgusting business to have a contract with.
Almost £60 per month for a sim only plan for 100G data & the usual calls & texts.
Im £10 per month for the same on another number with GiffGaff !
Myplan always seem to have no record of your calls when requesting an investigation.
They sell you a dream & rob you blind !
Locked into another 3yr contract scamming me even further.
Absolutely Furious at these horrible Disgusting robbing wrongyins !!!!!
..
THEY WONT EVEN CARE ABOUT THE REVIEW AS THEY'RE MAKING TOO MUCH MONEY TO CARE !!!!!

I enquired after a business contract for 6 sim only deal. Had a call from Chelsea Hodnett who was very responsive and we agreed a contract. The sims never arrived and the team were left without the use of their mobile phones. I was unable to contact her directly over 4 days. I called the number on her email many times, but was always left on hold, for times, over 20 mins. I have had to ask O2 to reconnect the sim for 4 of the users. DO NOT USE THIS COMPANY!!!!!

What an awful company! If you care about your money, PLEASE avoid Myplan.com.
I was with EE for 15 years without any problems, then one day I let a salesperson from Myplan.com handle my switch, and this was the biggest mistake I have ever made!
I am now paying £277 each month for 3 mobile phones, but I only have 1 mobile phone from Myplan.com!
I suffered a severe accident that left me unable to work, and I am now on disability benefits. I had to close my limited company. Myplan.com incorrectly records me as a sole trader. I even contacted the Ombudsman, but they couldn’t help because of my contract with this terrible company!
They are useless. They take nearly all my benefits, and unfortunately, I have another 18 months of this hardship!
They are thieves.
This company shows no mercy.
My children and I have very old mobile phones, and we can’t upgrade because it would cost us EVEN more.
We pay so much for basically just a connection.
I have sent them 51 emails explaining that I am on benefits and broke. They don’t care! If I don’t pay the £277 each month, they disconnect our services — which they have done many times when I pay a few days late!
They are terrible!
Please AVOID THEM AT ALL COSTS!
Victoria Gomez

Would give it no stars if i could,

Avoid MyPlan if you care about your money and credit score.

MyPlan promised to fully handle my buyout from EE when my contract started. They failed to do so, never informed me of any additional requirements, and as a result my account was sent to debt recovery and my credit score was damaged.

Have been charged for international calls I have not made by saying the company in gloucester England is an international call yet my other 2 colleague not on this network don' get charged and will not refund me the cost. Run a small care company and cannot use the number I have always used most days any concerns we have with there system

Will say half way though billing cannot do anything were EE would of sorted regardless and have been great trying to sort out the debt this company landed me in

This company’s lack of professionalism and empathy has caused me so much stress when I have been quite ill

I am having to look at paying off the contract or getting a sims card and just keep paying until its finished Very poor experience overall .

if it sound to go to be true and say will save you a lot of money be aware as has cost me more in the end with more stress
Also have more premium rate and charges that were included in EE - check what is included

Also no cooling of period which I thought was illegal

Avoid MyPlan if you care about your money and credit score.

MyPlan promised to fully handle my buyout from EE UK when my contract started. They failed to do so, never informed me of any additional requirements, and as a result my account was sent to debt recovery and my credit score was damaged.

The internet service itself is almost useless — slow, unstable, and not reliable. Customer service is non-existent. Calls go unanswered, emails ignored, and there is zero accountability.

This company’s lack of professionalism has caused me real financial stress. Very poor experience overall.

AVOID, AVOID, AVOID. This company is useless. I had huge problems with text message not sending. " people called me saying they're returning my call when I never rang them in the first place.
After 10 days I told them I wanted to cancel the contract which they seem tohave ignored. Fortunately I cancelled the direct debit, before thay could charge me.
I'm holding them in breach of contract as the service they provided "was not fit for purpose"

Absolutely awful awful company. I’ve had SO MANY PROBLEMS- and stuck in this awful contract. Biggest mistake ive ever made! Avoid avoid avoid!