Myplan Reviews 

Avoid now this company will clean your bank account any chance they get do not deal with them and you will thank me later just stick with the phone company you are with I never had dealings with a company like this before I think the last person I spoke to was a cleaner that lifted the phone on the way by as he didn't know anything about what he was talking about please don't join them and tell others

AVOID AVOID AVOID this company along…
AVOID AVOID AVOID this company along with there side kick PRESTIGE TELECOM GROUP Like you would COVID

Was told phone was being sent out the same day ,now being told by a cheeky guy on the phone that it was ordered and can take up to 90 days BEWARE PLAN.COM registered in Isle of Man and use Prestige to contract all there agreements stay away. what a disaster

Check out what MONEYSAVINGEXPERT has to say about both these companies. NOT GOOD AT ALL

This was one of the worst decisions ive ever made in my life , they are con artists and the quicker i can get away from this company the better , do not sign up with this mob or listen to their lies

MyPlan.com Review

MyPlan.com is the worst mobile service provider I’ve ever used. Once you sign up with them, you’re locked into a 36-month contract, and if you’re unhappy and want to leave, you have to buy your way out of it.
I’ve been a customer for 4 years. I was promised a new phone but was told I’d only receive it after 24 months, and I’m still using my old phone. They’ve been charging me £42 + VAT just for using an O2 SIM card, which was never mentioned when I joined.
If your monthly payment bounces for any reason, they’ll add an extra £20 fee for two months.
I strongly recommend avoiding this company, they are misleading and untrustworthy.

TERRIBLE company. I wish I could give them 0 stars.

Locked into a 3 year minimum term contract which I pay 28.80 per month.

And would you believe that for all that money I spend I only get 50gb of data and unltd calls and texts. If I went with smarty I would be paying something like £8 per month.

Absolute scammers at this company, terrible customer service that never gives correct information and account managers that hide behind them and won’t contact me.

DO NOT USE THIS COMPANY!!!!

Totally theif and scam company, they keep charging me to rub me, while my phone is always on WiFi calling, when I asked for the pac code they are giving me, this is totally illegal and against if I’m rules. Please avoid this company because the fool you and scam you.

This is the worst rip off con merchant firm ever.
I would give it minus stars if I could.
Complete fraudsters.

I’ve had the unfortunate experience of dealing with Plan.com, and I can confidently say it’s been a nightmare. Here are the key issues I've faced:

1. **Misleading Pricing**: When I initially joined, I was asked how much I was comfortable spending each month. I clearly stated my budget, and they assured me that both the plan and the phone I wanted were achievable within that amount. However, when I was about to sign the contract, I discovered that the VAT was not included in their pricing, which pushed the total well over my budget. They tried to gloss over these hidden costs, but after some back and forth, they finally adjusted the contract to include VAT. To make matters worse, I was blindsided by a requirement to pay two months upfront, which I had no prior knowledge of, right before Christmas. When I attempted to cancel my contract, I found out I was just one day over the cool-off period.

2. **Excessive Charges**: Plan.com charges a ridiculous £12 fee if you don’t set up a direct debit and prefer to pay by phone. On top of that, if you miss a payment by just one day, they slap you with an extra £20, making it feel like they’re just waiting to catch you out.

3. **Outrageous Roaming Charges**: While on holiday, I turned off my data roaming and even the signal button and relied solely on WiFi. Unfortunately, my phone connected to their signal towers without my knowledge whenever my WiFi dropped, leading to an astronomical £4000 bill in just four days. Despite receiving a text from them blocking my account after I exceeded my limit, they initially demanded I pay up. It took threatening to escalate the issue to the ombudsman for them to finally acknowledge their mistake and settle for a still outrageous £700.

4. **Unhelpful Customer Service**: Interactions with their staff have been terrible. They were not only rude but also sarcastic when I was trying to negotiate a payment plan that stretched to 17 months. It felt like they were more interested in making things difficult than actually helping.

5. **Constant Issues**: Since then, I've continued to face problems. Recently, they attempted to cut off my service two days before my bill was due, claiming I hadn’t honored my payment plan. After a frustrating call, they admitted it was an error on their part, but I suspect it was a ploy to take the remaining £500 balance in one go. Thankfully, I had changed the account linked to my direct debit, or I might have been in serious trouble.

In short, my experience with Plan.com has been fraught with hidden fees, aggressive customer service, and billing errors. I strongly advise anyone considering their services to look elsewhere. This company prioritizes profit over customer satisfaction, and I regret ever signing up with them, I count down the days to end my contact and leave this awful company.

This is the worst company I have ever dealt with in my life. Fraud, lies, and zero customer service.

Extremely poor. App is poor. Customer services is poor, service is poor. Tried to get out of my contract due to poor services missing out on work due to call diverting not working. Prices rising. Rude , condescending email correspondence. Won’t let me leave my contract!

My plan went over by 3.5 units. A tenner on pay as you go. I was charged a whopping £300 extra for the month. Disgusting and no shame. Where do they get these costings from??

I changed provider and they left me without service and I couldn’t get support to unlatch from their network.
Terrible customer service

This company has completely scammed me for 4 years!
I have been paying outrageous prices and they always have a back door that you can’t leave your contract!
I paid the termination fee recently which was £500 even after paying for the phone for 4 years and now they are still taking money monthly from my account and they are so hard to deal with to get anything helpful!!

If my plan would reach out to me personally, resolve this problem and explain everything for me this would change.

For now STAY CLEAR

Scam company, nothing they agreed they follow, a lot of details that they don't explain to make money on your misinformation, support below zero, the person that does the contract with you, never answer back your emails after you sign. Chat support answer always the same “ It is with the relevant team to get this arranged for you” and nothing happens, and nothing is sorted, with bills 5 times higher from my previous network.

Horrendous company. Went over to them for a week and cancelled straight away as the first bill was triple what they said. Now they’re sending threatening letters wanting almost 5 grand. Stay well clear. Liars and scammers

If I could have given zero stars I would have. Avoid this company at all costs. I'm shocked to see all of the bad reviews on here, I wish I'd seen them all prior to signing up. The company are scammers looking at any opportunity to rip their customers off. Do yourself a favour and avoid. £211 for one Whatsapp message and they won't even discuss the issue properly. Appalling.

Stay well away, they called me at the end of my o2 contract claiming to be from o2, offering me a cheaper call plan that I could leave at any time. I only found out that I was locked into a three year contract when I wanted to upgrade my handset. We recently went abroad on holiday and I had no backup provider for my data, the only thing that I pay for. Their marketing strategy seems to be reminiscent of double glazing companies from the eighties, tell them what they want to hear to get them signed up. Shocking!

Questo sito è molto buono e interessante e può essere attendibile sul web perché nei loro servizi hanno cose buone e lui è onesto nel fornire prodotti buoni e di qualità

They don’t give you all the information when they offer to help you. My plan is not cheaper as promised and will cost me £700 if I want to end my 36 month contract early. Service is awful and they didn’t offer spend cap and I wracked up £200 bill after my data was all used up. I couldn’t access any info on the app as I was not marked as admin. Apparently, I'm a business as well!

An Absolute nightmare of a company to deal with. I was sold it as a business mobile service at lower cost than O2 but still using O2.
When I moved house I had to use my phone as a mobile hotspot until my WiFi was installed, 1 week later.
Regardless of the fact I increased my Data allowance and Spending Cap 3 times, I ended up 1 month without the ability to use my mobile for anything but Phonecalls and sms.
I am unable to cancel the agreement for nearly 3 years. Totally useless support and communication.
Blocked my data usage without informing me of any reason. They didn't know themselves they had blocked it. Cowboys. Give them a wide berth.