My son begged for a subscription as collecting football shirts. Absolutely love the monthly surprise on what may arrive. Customer service is fab, emailed because kept getting the same league and the... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The scarf was a great hit as it coincidentally had the year of birth of grandson who was the recipient. The shirt was good but was exactly the same one as his cousin received last Christmas but he... Toon meer
Bedrijf heeft geantwoord
This is my third order, all for my son so far, and another successful purchase. Opted for the kids ultimate mystery box this time around and was not disappointed. Received Barcelona’s 2024/25 away shi... Toon meer
Bedrijf heeft geantwoord
I bought two football shirts. One was Al-Nassr which one of my grandsons was over the moon with, however my other grandson got Tenerife which was a huge disappointment to him as a 9 year old he had no... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over MysteryFootball
Geschreven door het bedrijf
As avid football shirt collectors ourselves, we had been facing problem of choosing the next shirt to add to our growing collection. In December 2020, we decided to create MysteryFootball.co.uk and help all football fans grow their football shirt collections in the most exciting way possible. Secret Football Shirts have become extremely popular in the football community and we pride ourselves on providing the most unique and vast range of football shirts on the market. We now stock shirts from over 18 different countries and 20 different leagues across the world. MysteryFootball is now able to offer 2022/23 season Secret Shirt Boxes, through its growing connections with Football's biggest brands. You can now receive a Mystery Football shirt from the current season, and follow the team you receive throughout the season. We have helped over 30,000 people across the world to build their football shirt collections in the most exciting way we know how.
Contactgegevens
Verenigd Koninkrijk
- mysteryfootball.co.uk
3,6
Gemiddeld
2K reviews
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Heeft 98% van zijn negatieve reviews beantwoord
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Really impressed got a malaga shirt…
Really impressed got a malaga shirt with nice colours. Everytime i open a box i am really happy with the shirt amazing. Will be buying more
30 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you for the 5-star review!
We're delighted to hear you're enjoying your Mystery Football boxes and that the Malaga shirt was another hit! ⚽😊
It's great to know you've been happy with the shirts you've received each time. Thank you for your continued support, and we look forward to surprising you with many more shirts in the future!
Sarcastic customer service
Took 3 days to reply to my email and when they did they was sarcastic, my 4th football top ordered and 1 was the mexico international kit and 2 from thr Mexico league, so if you want a mystery Mexico league top then theses are the people, this will be my final order with them as the service isn’t worth the price
1 juni 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Hi Damon,
We're sorry to hear you feel this way.
To clarify, your order was placed on Saturday and your email was sent on Monday morning asking why it had not yet been dispatched. As our warehouse does not operate over the weekend, we replied on Monday and your order was dispatched the same day.
For standard delivery orders, we advise up to 2 working days for dispatch, so your order was shipped earlier than our stated timeframe.
Regarding the shirts received, our mystery boxes contain teams from all over the world and it is possible to receive clubs and national teams from the same country across multiple orders. Customers who wish to avoid specific teams, leagues or countries can let us know in the comment box when placing their order and we'll do our best to accommodate this.
We're disappointed to hear that you won't be ordering again and we're particularly surprised by your comments as you've been a long-standing customer and we were pleased to meet you at our Manchester Arndale vending machine launch. We appreciate your previous support and wish you all the best.
Scam artist
I ordered a Mystery Collector Bundle Premium Edition, which was advertised as containing two shirts as part of the bundle. However, I only received one shirt despite being charged the full £74.99 price.
After waiting several days for a response from customer support, I was disappointed to find that the company appears unwilling to acknowledge or resolve their mistake. The product description clearly states that the bundle includes two shirts, yet only part of the order was delivered.
Charging customers the full bundle price while failing to provide all the advertised items is unacceptable. I would appreciate this issue being resolved by either sending the missing shirt or providing an appropriate partial refund for the item that was not supplied.
If this matter cannot be resolved promptly, I will have no option but to pursue a chargeback through my bank for goods that were paid for but not received.
However the shirt I did receive was a good quality shirt, so it’s a pity about the second one being missing .
29 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Hi there,
Thanks for your review.
We've investigated this and found that only one item from the bundle was added to your cart at checkout. Our warehouse team dispatch orders based on exactly what appears on the order, which in this case was a single item.
That said, we appreciate the confusion and have reviewed the situation. We've now identified the issue and arranged for the second item to be sent to you, which is currently on its way.
We're pleased to hear that you're happy with the quality of the shirt you received, and we hope the additional item resolves your concerns.
As we've now rectified the issue and dispatched the missing item, we'd be grateful if you would consider updating or reconsidering your review.
A generally great company
I have seen loads of different websites that offer mystery kits but was always concerned if it was going to be a scam, then this one popped up on my RAC app with a discount code, well I'm a sucker for an offer so I went with it and I was stunned, delivery was fast and tracked and when I received it I was so excited I was like a kid again opening football stickers, the quality of the shirt was top draw, so I have been back to them again not once but twice and each time was the same experience, that's why I will be subscribing monthly as my little gift to myself, great products, great delivery a great company
29 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Hi Michael,
Thank you so much for the fantastic review!
We're delighted to hear that you took a chance on us and that we've been able to exceed your expectations. We love hearing that opening your Mystery Football Shirt Box brought back that excitement of opening football stickers as a kid – that's exactly the feeling we're trying to create.
It's also great to know that you've come back not once, but twice, and had a positive experience each time. Hearing that you're planning to subscribe as a monthly treat for yourself means a lot to the whole team.
Thanks again for your support, and welcome to the Mystery Football family! ⚽
Can’t fault it
Can’t fault it! This was my first mystery box, and can say that I’ll be getting another. I asked for a league outside of Europe to try and discover new team, I got Santos Laguna from the Liga MX, really smart shirt with lots of sponsors (which I love). 10/10 experience.
27 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks for the fantastic review!
We're delighted to hear you enjoyed your first Mystery Box and that we could help you discover a new team. Santos Laguna is a great pull, and we're glad it matched what you were looking for. Those Liga MX shirts certainly don't hold back when it comes to unique designs and sponsors!
Really pleased with the service yet…
Really pleased with the service yet again.
Shirt looks great, all new, with tags and was so exciting to unbox something unexpected.
Packaging and delivery was professional and seamless.
3 april 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you for the fantastic 5-star review!
We're delighted to hear you enjoyed the surprise and excitement of the unboxing experience. It's great to know you were happy with the shirt, packaging and delivery too.
We really appreciate your continued support and look forward to sending you another mystery shirt in the future! ⚽
Teenage son loves the surprise element…
Teenage son loves the surprise element of our monthly box. He wanted to upgrade to premium but thats not currently available on subscription so we're discussing how he wants to move forward. Order are swift and go through the letter box so not having to mess about waiting for the postie.
22 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the 5-star review! 😊
We're delighted to hear your son is enjoying the surprise element of the monthly subscription. We appreciate the feedback regarding the Premium Box subscription option too, and it's something we're continuing to review as we expand our product range.
Thanks again for your support and for being part of the MysteryFootball community!
I still haven’t received my delivery
I still haven’t received my delivery, ordered on the 23rd and is now the 27th - it said my delivery would be received within 2-3 days?
27 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you're disappointed.
Your order was placed on 23rd May during a Bank Holiday weekend. It was dispatched on Tuesday 27th May and delivered on 28th May, which was within our stated 2-3 working day delivery timeframe from dispatch.
As the order arrived within the advertised timescales, we hope you'll agree that a 2-star review may not fairly reflect the service received. If you're happy with the product now it has arrived, we'd really appreciate it if you would consider updating your review.
Thanks for your order and support.
Not such a Mystery
I placed two orders. Same top was shipped with both orders, not such a mystery! I contacted customer service to explain that I’ll be posting one back as I don’t want to same top twice. They wouldn’t waiver the handling charges as it’s not their problem (although I think I’m entitled to a full refund anyway under the consumer contracts regulation as it’s within 14 days). I was also charged a postage protection fee which I never added to my basket. This won’t be refunded either, even though I never asked for it. I’ve used this company for several years but it’s starting to feel very money grabbing and a bit of a trickster.
14 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We're sorry to hear you're disappointed.
As the two shirts were placed as separate orders, they were processed and packed independently from the same stock pool. Unfortunately, this means there is always a possibility of receiving the same team or shirt across multiple separate orders. To help prevent this, we always recommend placing multiple shirts within a single order where possible.
In terms of the return, customers are absolutely entitled to return unwanted items within the applicable cancellation period. However, unless an item has been supplied incorrectly or is faulty, return postage costs remain the responsibility of the customer. The handling fee covers the cost of the return label is applied in accordance with our returns policy.
The order protection option is also entirely optional and selected during checkout. As the order was successfully delivered, this service has been fulfilled and is therefore non-refundable.
We appreciate your support over the years and are sorry this experience didn't meet your expectations.
Awful service
Awful service. Shirts came late and were both the incorrect size.
27 april 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
I can see this is the 2nd review you've left regarding the same order. To reiterate our initial reply:
We’re sorry to hear this, however the information in this review is incorrect.
The order confirmation email sent immediately after checkout clearly shows that size Small was selected on the order, which is why size Small shirts were dispatched. We can only send the sizes selected during checkout and would have no reason to alter this afterwards.
At no stage did our team “lie” regarding the order - we simply referred to the order confirmation and system records associated with the purchase. This was simply a case of the wrong size being ordered by the customer.
False claims about online subscription management
My son was really happy with the shirt received. I wanted to increase deliveries from bi monthly to monthly, however there is absolutely no way of doing this, or cancelling via the online account, despite the website stating this can be done. Emails from 'support' contain a 'manage your subscription' link which is a dead link. Stating that functions are available via an online account and then not providing them is not ethical business practice. I have requested cancellation.
Update: a reply to my cancellation request received today states that I should do this online, when I've already advised that this is not possible online. This company is actively preventing me from cancelling an unwanted subscription. Beware.
16 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
We’re sorry to see this review, especially as the shirt received itself was described as “really happy with”.
The claims regarding subscription management are simply incorrect. Our subscriptions are managed through an integrated customer portal powered by Appstle Subscriptions, where customers can manage frequency changes, skips and cancellations directly online.
In this case, the issue appears to have been caused by the subscription originally being created through a guest checkout, meaning the website account first needed activating with a password before access to the portal could be gained. Temporary secure access links are also available from support if required, but expire after 24 hours for security reasons.
At no point have we prevented cancellation requests or attempted to make subscription management unavailable.
I think my son is well into double…
I think my son is well into double figures now with his mystery shirt collection. The shirts have all been great quality and a good mix of teams both at club and country levels. He really enjoys the excitement of opening each box.
24 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Love this!
Double figures is a serious collection now! Really glad he’s enjoying the mix of club and international shirts and that the mystery aspect still keeps the excitement going with every box.
Thanks so much for the support and for continuing to collect with us ⚽📦
Top quality shirts
Had a few shirts now, all are top quality. My first shirt I received the wrong size so returned it and asked for the same shirt in the correct size. They don’t give the same shirt as part of their policy which was disappointing as I loved the Valencia away shirt, although the PSV away instead is awesome too 👍🏼 Great quality shirts every time!
22 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thanks so much for the review and continued support!
Glad you’ve been happy with the quality and shirt selection overall ⚽ We totally understand the disappointment about not being able to receive the exact same Valencia shirt in a different size, but really happy to hear the PSV away shirt still turned out to be a great replacement 🙌
Appreciate you collecting with us!
Really great product
Really great product, canny pricing and after sales check up was a nice touch. Keep it up lads and lasses!
20 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Really appreciate the review — thank you! 🙌
Glad you were happy with the shirt, pricing and the follow-up after delivery as well. Means a lot to hear that support.
Thanks again ⚽📦
really nice shirt
really nice shirt , fits well, never heard of the team but I suppose thats half the appeal.
will be ordering more
20 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you for the great review ⚽
That’s exactly what the mystery experience is all about — discovering teams and shirts you’d probably never come across otherwise!
Really glad you liked the fit and the shirt itself. We look forward to sending your next one already 🙌
Still haven't got my store credit.
19 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Hi Finlay,
Your order was unfortunately returned to sender due to an incorrect delivery address being provided at checkout.
The parcel is due to be delivered back to our warehouse today and once it has been received back by our team, we’ll aim to process the store credit over the next few days for you.
At first I just wanted to buy one shirt…
At first I just wanted to buy one shirt for the fun so I did so and as soon as I got my order I instantly started the subscription absolutely amazing shirts and the price is so good I got my second shirt and it retails at £83 and for just over £36 with delivery it’s a bargain I can’t wait to get my next shirt
8 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Love this 🙌⚽
That’s exactly what we love hearing — one box turning into a full shirt collecting obsession 😅
Buzzing that you’ve had two great pulls already and even better that the value has been there for you too. Really appreciate you jumping onto the subscription and we can’t wait to see what arrives for you next 👀
Bought 2 boxes for our anniversary…
Bought 2 boxes for our anniversary presents as we want to start collecting shirts & we could not have been happier! Got some international team shirts & they are super quality. We’ve been recommending them to everyone & can’t wait to get some more in a few months!
14 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
This is amazing to hear 🫶⚽
Love the idea of starting a shirt collection together and glad the anniversary boxes were a success! International shirts are always such a cool way to start a collection too 👀
Really appreciate you recommending us to others and we’ll be ready for the next additions to the collection in a few months 🙌
Quality
Superb I love a mystery. Never been a great lover of puma but this shirt cool.
17 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Love this ⚽
That’s the best part about the mystery boxes sometimes - ending up with a shirt or brand you wouldn’t normally pick yourself but actually really rate once it arrives!
Really appreciate the support 🙌
This was second time when I made a…
This was second time when I made a order. Both times shirt was excellent and good quality. Definitely will do again. My boy was super happy.
16 mei 2026
Review zonder uitnodiging
Antwoord van MysteryFootball
Thank you so much for the support!
Amazing to hear both orders have been a success and that your boy was so happy with the shirts ⚽🙌
Really appreciate you coming back for a second order and we look forward to hopefully packing a third soon!
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