Nic in your Rochdale store is an asset to your company. As an older lady going back to riding, Nic spent time helping find the right hat, her knowledge and professionalism was outstanding. We then... Toon meer
Bedrijf heeft geantwoord
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I visited the store for a look around and pick up a few items. I was interested in replacing my yard boots and a lovely assistant called Amelia was very patient with me and helped me with trying on va... Toon meer
Bedrijf heeft geantwoord
Easy to order and fast next day delivery was reliable, however boots didn’t fit as one was much tighter than the other, so had to return and the refund hasn’t arrived yet. It’s been 12 days and nothin... Toon meer
Bedrijf heeft geantwoord
My goods arrived quickly and the Nikwax wash and waterproofing liquid was a reasonable price. The goods were well packed and arrived in perfect condition. I was pleased with the speed of my delivery.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Naylors
Geschreven door het bedrijf
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContactgegevens
OL11 5AT, Verenigd Koninkrijk
- 01706507555
- customer.services@naylors.com
- naylors.com
4,6
Uitstekend
3K reviews
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Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Thanks Jamie
Went into the Nantwich store today and had lovely customer service from Jamie and offered to help load our feed and bedding into the car! Always feel welcome at Naylors! Thank you
1 oktober 2026
Review zonder uitnodiging
Antwoord van Naylors
We are happy to hear about your positive experience at our Nantwich store!
It's great to know that our team provided such helpful service. We always aim to provide the best customer service to all our customers.
Thank you for leaving such a lovely review.
Kind regards
Naylors Customer Care Team
Antwoord van Naylors
Thank you for your review.
Its great to hear that you are happy with both the item and the service you received. We do hope we can be of assistance again in the future,
Kind regards
Naylors Customer Care Team
Antwoord van Naylors
We are pleased to hear that you found the best price and experienced quick delivery.
Thank you for sharing your positive feedback.
Kind regards
Naylors Customer Care Team
Quick well informed service
20 september 2026
Antwoord van Naylors
We are happy to learn of your positive experience and that your order arrived promptly.
We hope you choose to purchase from Naylors again in the future.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
Thank you for taking the time to share your positive feedback with us.
We are so pleased to hear that you experienced excellent and efficient service from our team. As a company we strive to achieving the best customer care to our customers and it is great to know that we have met this.
We look forward to being of assistance again soon .
Kind regards
Naylors Customer Care Team.
Antwoord van Naylors
We are so pleased to hear that your sweatshirt is cosy and fits perfectly. Thank you for your wonderful feedback and we hope that we can continue to be of service to you.
Kind regards
Naylors Customer Care Team.
Great quick delivery great…
Great quick delivery great communication highly recommended
16 september 2026
Antwoord van Naylors
Thank you for your wonderful review.
We are delighted to hear that you experienced quick delivery and excellent communication. We truly appreciate your recommendation.
Kind regards
Naylors Customer Care Team
Allowed me to cancel order over phone…
Allowed me to cancel order over phone and reorder something else and refunded me. Very Efficient and my new order came quickly.Woukd highly recommend.
15 september 2026
Antwoord van Naylors
Thank you for sharing your review with us.
We are pleased to hear that our customer care team were able to assist you with your order query. We strive in providing the best service to our customers and it is great to know that our team met your requirements.
We look forward to being of service to you again on future orders.
Kind regards
Naylors Customer Care Team
Antwoord van Naylors
It is delightful to hear that you are pleased with the quality of your items and the prompt delivery. We appreciate you taking the time to share your review with us and hope that we can continue to be of service.
Kind regards
Naylors Customer Care Team.
Antwoord van Naylors
Thank you for your wonderful 5-star review.
We are pleased to hear that you experienced great customer service and speedy shipping. We hope to be of assistance to you again in the future.
Kind regards
Naylors Customer Care Team
Product true to size and company good…
Product true to size and company good to deal with
8 september 2026
Antwoord van Naylors
Thank you for taking the time to share your kind words.
We are so glad to hear that the product was true to size and that you had a positive experience with our company. We do hope that we can continue to be of service in the future.
Kind regards
Naylors Customer Care Team.
Great products knowledgeable staff &…
Great products knowledgeable staff & convenient.
7 september 2026
Antwoord van Naylors
Thank you for taking the time to leave a review on your recent visit to our Rochdale Store. We are happy to hear you found our staff knowledgeable and were pleased with the products available.
We hope to see you again in the future.
Kind Regards
Naylors Customer Care.
Antwoord van Naylors
It's wonderful to hear that your order arrived quickly and that you found our products to be of good value. We truly appreciate your positive feedback and look forward to you shopping with us again in the future.
Kind regards
Naylors Customer Care Team
Excellent goods and lots of bargains
Excellent goods, superfast delivery by Royal Mail, well packaged. Would recommend, very good selection of products with some fine bargains to be had.
13 september 2026
Antwoord van Naylors
Thank you for your wonderful feedback.
It is amazing to hear you are happy with your recent purchase and our delivery service. As a company we strive in providing the best customer care to our customers at all times and we are so glad that this was your experience.
We look forward to assisting you with future orders.
Kind regards
Naylors Customer Care Team.
Really easy to order and delivery was…
Really easy to order and delivery was as advised
13 september 2026
Antwoord van Naylors
Thank you for your review.
We're happy to hear that your ordering experience was easy and that delivery was as advised. We appreciate your positive feedback and look forward to being of service again in the future.
Kind regards
Naylors Customer Care Team.
Overpriced
Overpriced, overly complicated, and padded with a useless wine voucher, this two-step system is vastly outperformed by simpler, more cost-effective alternatives.
(Update: Thank you to the customer care team for such a prompt, thoughtful, and professional response.)
23 september 2026
Review zonder uitnodiging
Antwoord van Naylors
We appreciate you sharing your feedback regarding your recent experience shopping with us.
We are sorry to hear the service did not meet your expectations and that you found it overpriced and overly complicated. Your comments have been noted and will be raised with the relevant departments to ensure improvements are made. We hope you will allow Naylors to provide a much improved service in the future.
Kind regards
Naylors Customer Care Team.
Antwoord van Naylors
Thank you for your five-star review.
It is great to hear that you were happy with the price and the delivery speed of your order. We hope to see you shopping with us again soon.
Kind regards
Naylors Customer Care Team.
Antwoord van Naylors
Thank you for taking the time to share your positive feedback!
We are so pleased to hear that you are happy with both the item and its price. We hope that we can be of service again in the future.
Kind regards
Naylors Customer Care Team.
Excellent sale price on a top range…
Excellent sale price on a top range brand and prompt delivery.
11 september 2026
Antwoord van Naylors
We are delighted to hear that you found an excellent sale price on a top range brand and that you experienced prompt delivery.
Thank you for taking the time to share your review.
Kind regards
Naylors Customer Care Team
Items arrived swiftly
Items arrived swiftly, the coats that I ordered were just what was needed and were exactly how advertised. Comfortable, waterproof and great for the yard and riding.
3 september 2026
Antwoord van Naylors
We are pleased to hear that your items arrived quickly and that the coats were exactly what you needed. It's wonderful to know they are comfortable, waterproof, and great for both the yard and riding.
Thank you for your positive feedback.
Kind regards
Naylors Customer Care Team
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