I needed help with buying a pair of long boots. Rebecca replied to my email and when I spoke to her, she was very helpful, we discussed various brands and her own personal experience. The boots arriv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nic in your Rochdale store is an asset to your company. As an older lady going back to riding, Nic spent time helping find the right hat, her knowledge and professionalism was outstanding. We then... Toon meer
Bedrijf heeft geantwoord
I visited the store for a look around and pick up a few items. I was interested in replacing my yard boots and a lovely assistant called Amelia was very patient with me and helped me with trying on va... Toon meer
Bedrijf heeft geantwoord
Easy to order and fast next day delivery was reliable, however boots didn’t fit as one was much tighter than the other, so had to return and the refund hasn’t arrived yet. It’s been 12 days and nothin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Naylors
Geschreven door het bedrijf
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContactgegevens
OL11 5AT, Verenigd Koninkrijk
- 01706507555
- customer.services@naylors.com
- naylors.com
4,6
Uitstekend
3K reviews
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Antwoord van Naylors
Thank you for taking the time to share your positive feedback!
We are so pleased to hear that you are happy with both the item and its price. We hope that we can be of service again in the future.
Kind regards
Naylors Customer Care Team.
Excellent sale price on a top range…
Excellent sale price on a top range brand and prompt delivery.
11 september 2026
Antwoord van Naylors
We are delighted to hear that you found an excellent sale price on a top range brand and that you experienced prompt delivery.
Thank you for taking the time to share your review.
Kind regards
Naylors Customer Care Team
Items arrived swiftly
Items arrived swiftly, the coats that I ordered were just what was needed and were exactly how advertised. Comfortable, waterproof and great for the yard and riding.
3 september 2026
Antwoord van Naylors
We are pleased to hear that your items arrived quickly and that the coats were exactly what you needed. It's wonderful to know they are comfortable, waterproof, and great for both the yard and riding.
Thank you for your positive feedback.
Kind regards
Naylors Customer Care Team
Great value and service
Checked the price of Aigle Parcours 2 ISO Open boots online and Naylors were the lowest price by a long way. Delivery was very quick with no issues. A great purchase and really pleased with the boots
4 september 2026
Antwoord van Naylors
We are happy to hear you found a great price on the Aigle Parcours 2 ISO Open boots and that the delivery was quick and problem free.
Its great to hear you are pleased with your purchase.
Kind regards
Naylors Customer Care Team
Antwoord van Naylors
Thank you for taking the time to share your review with us.
We are sorry to understand that your order was not delivered to you within the expected timeframe.
After reviewing your order we can see that you have been in contact with our customer service team who completed an investigation on the status of the order to which the order was deemed as lost in transit and a full refund was issued back to the original payment method used on the order.
We appreciate how frustrating it can be for an order to be lost and do hope to have the opportunity to provide an improved service and experience in the future.
Kind regards
Naylors Customer Care Team
This is a present for my granddaughter
This is a present for my granddaughter. She loves the toy ponies. From ordering to delivery excellent. Will use again for future
3 september 2026
Antwoord van Naylors
We are so happy to hear your granddaughter loves her toy ponies.
We appreciate your kind words about our excellent service and are thrilled that you will use Naylors again for future purchases.
Kind regards,
Naylors Customer Care Team
Excellent products & quick service
Excellent products & quick service, thanks again !
10 september 2026
Antwoord van Naylors
We are delighted to hear that you are pleased with both the products and the quick service you received.
We always strive to provide an excellent experience for our customers, and it's wonderful to know we achieved this.
Kind regards,
Naylors Customer Care Team
No trouble at all
2 september 2026
Antwoord van Naylors
It is brilliant to learn that your order was received with no issues.
We hope to be able to assist you again in the future.
Kind regards,
Naylors Customer Care Team
Fast turnaround from ordering to being…
Fast turnaround from ordering to being delivered. Notications throughout.
9 september 2026
Antwoord van Naylors
Thank you for your kind words. We really do appreciate the time taken to leave a review.
We always aim to provide excellent service and it is satisfying to learn that your order was delivered quickly and that you received the appropriate communications from us.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
We are very pleased to learn that you are happy with both our prices and our delivery speed.
We truly appreciate your positive feedback.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
Thank you for leaving us a five-star review.
We are happy to hear that your order was received within the expected timeframe and that the price met your needs.
Kind regards,
Naylors Customer Care Team
Great fit and very comfy
Really pleased with the product. Great prize and speedy delivery
8 september 2026
Antwoord van Naylors
It is pleasing to learn that you are happy with your product and that it was received quickly.
We do hope that you will choose to purchase from Naylors again in the future.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
Thank you for taking the time to leave such a positive review.
We are thrilled to hear that you are happy with the quality of our products and that your delivery was fast.
We hope to continue providing you with excellent service.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
Thank you for taking the time to leave us positive feedback.
It is great to know that you found our online ordering process easy to negotiate and that your order arrived promptly.
Kind regards,
Naylors Customer Care Team
Will definitely buy again
Website easy to navigate, great choice of clothing and equipment. Fast delivery
8 september 2026
Antwoord van Naylors
We're very happy to hear you found our website easy to navigate and appreciated our selection and fast delivery.
We hope to be able to assist you again in the near future.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
We are delighted to hear that you found the boots to be exactly as described and that you were pleased with the price.
Thank you for taking the time to leave us your positive feedback. It really is appreciated.
Kind regards,
Naylors Customer Care Team
Quick delivery and well packaged would…
Quick delivery and well packaged would definitely shop with Naylors again
30 augustus 2026
Antwoord van Naylors
We are very happy to hear that you will choose Naylors for your needs again in the future.
We appreciate your feedback.
Kind regards,
Naylors Customer Care Team
Very quick postage & a quality product !
7 september 2026
Antwoord van Naylors
Thank you for taking the time to leave us a five-star review.
It is pleasing to learn that your order was received promptly and that you are happy with the quality of the product received.
We hope to be able to assist you again in the future.
Kind regards,
Naylors Customer Care Team
Brilliant
Great selection of products and quick delivery. I was kept upto date from ordering to my parcel arriving. Highly recommend.
7 september 2026
Antwoord van Naylors
Thank you for your lovely review.
We are pleased to hear that you appreciated our product selection and the speed of our delivery.
It's great to know that you were kept informed throughout the entire process.
We appreciate your recommendation.
Kind regards
Naylors Customer Care Team
Service very good and quick
Service very good and quick, unfortunately the item was much too large and had to be returned. Returning the item was very quick and easy too.
31 augustus 2026
Antwoord van Naylors
Thank you for taking the time to share your feed back on the quick and very good service.
We are sorry the item's sizing was not suitable causing this to have to be returned, however its great to hear you found the returns system quick and easy.
We do hope we can be of help again in the future.
Kind regards
Naylors Customer Care Team
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