I needed help with buying a pair of long boots. Rebecca replied to my email and when I spoke to her, she was very helpful, we discussed various brands and her own personal experience. The boots arriv... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Nic in your Rochdale store is an asset to your company. As an older lady going back to riding, Nic spent time helping find the right hat, her knowledge and professionalism was outstanding. We then... Toon meer
Bedrijf heeft geantwoord
I visited the store for a look around and pick up a few items. I was interested in replacing my yard boots and a lovely assistant called Amelia was very patient with me and helped me with trying on va... Toon meer
Bedrijf heeft geantwoord
Easy to order and fast next day delivery was reliable, however boots didn’t fit as one was much tighter than the other, so had to return and the refund hasn’t arrived yet. It’s been 12 days and nothin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Naylors
Geschreven door het bedrijf
Naylors is the largest UK based Equestrian, Country and Pet retailer with stores across the UK including concessions in GO Outdoors and an online store at naylors.com. We pride ourselves on our excellent customer service and can offer you in-depth product knowledge and advice.
Contact us via Customer CareContactgegevens
OL11 5AT, Verenigd Koninkrijk
- 01706507555
- customer.services@naylors.com
- naylors.com
4,6
Uitstekend
3K reviews
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Ordered a gift card for a birthday…
Ordered a gift card for a birthday present - promised 3 day delivery, still hasn't arrived nearly 2 weeks later.
28 augustus 2026
Antwoord van Naylors
Thank you for your review.
We are very sorry to hear about the delay with your gift card delivery. We understand how frustrating it is when a gift doesn't arrive as expected, especially when this is required for a birthday.
Our customer care team have reached out to you via the email address provided to discuss your order in further detail. Please check your direct inbox for our email.
We hope that we can improve upon the service received in the future.
Kind regards,
Naylors Customer Care Team
We came in to find a new hat and some…
We came in to find a new hat and some boots and a member of staff named Meg helped us with both fittings. She was so lovely and very helpful. Great service, thank you
7 september 2026
Review zonder uitnodiging
Antwoord van Naylors
Thank you for taking the time to leave your review regarding your recent visit to our Nantwich store.
We're so happy to hear that Meg provided such wonderful assistance with your hat and boot fittings. We truly appreciate your kind words about the great service you received, we look forward to seeing you in store again soon.
Kind regards,
Naylors Customer Care Team.
Very good service recieved orders…
Very good service recieved orders quickly
Easy to use web site
28 augustus 2026
Antwoord van Naylors
Thank you for sharing your review with us.
We are so pleased to hear that you had a positive experience with our service and that your order arrived quickly. We're also glad you found our website easy to use and do hope that we can continue to be of service in the future.
Kind regards,
Naylors Customer Care Team.
Antwoord van Naylors
Thank you for your positive feedback.
It is great to hear that you are happy with the product ordered and that you would use Naylors again. We do appreciate your recommendation.
Kind regards,
Naylors Customer Care Team
Ordered coat online
Ordered coat online. Fast delivery, good communication. Fabulous coat. Thank you
5 september 2026
Review zonder uitnodiging
Antwoord van Naylors
We are happy to learn that you love the coat that you have received and that the delivery was received promptly.
Thank you for leaving your feedback, it really is appreciated.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
Thank you for leaving us a five-star review.
We are really pleased to hear that you are happy with both the speed of delivery and the price of your items.
We hope to be able to assist you again in the future.
Kind regards
Naylors Customer Care Team
What a lovely experience
What a lovely experience! The lady welcomed us in (Megan?) and was super friendly, then Joanna went out of her way to be helpful with our search for waterproofs. We’ll be back for definite. Thank you 🤩
4 september 2026
Review zonder uitnodiging
Antwoord van Naylors
Thank you for taking the time to share your review regarding your recent experience.
We are happy to hear that our team members were friendly and went above and beyond to assist you with your search.
We look forward to welcoming you back again soon.
Kind regards
Naylors Customer Care Team
Antwoord van Naylors
Thank you for your lovely review.
We are pleased to hear that you experienced great service, received quality products, and that your delivery was quick.
We appreciate you taking the time to share your feedback.
Kind regards
Naylors Customer Care Team
Antwoord van Naylors
It is great to know that your order arrived quickly and that you were happy with the communications received.
Thank you for taking the time to share your positive experience with us. We hope to assist you again in the future.
Kind regards
Naylors Customer Care Team.
Antwoord van Naylors
Thank you for your review.
We are so glad to hear you had a great experience with our quick service. We appreciate your kind words and hope that we can be of service again soon.
Kind regards
Naylors Customer Care Team.
Having been to a Naylors locally to…
Having been to a Naylors locally to look for a body protector and try for size, luckily I found the ones I wanted were on sale. My size wasn’t available but found one on their website. It was ordered, purchased and it arrived very speedily. Couldn’t be happier.
22 augustus 2026
Antwoord van Naylors
We are so happy to hear that you were able to find the body protector you needed, even when your size wasn't available in-store. It's wonderful to know that your online order arrived quickly and that you are completely satisfied with your purchase.
We do hope to be of service again in the future.
Kind regards
Naylors Customer Care Team.
Great product and price its just the…
Great product and price its just the courier they use the worst one on the market Evri
20 augustus 2026
Antwoord van Naylors
We appreciate your feedback on our product and pricing. We are truly sorry to hear about the difficulties you experienced with the delivery service. We are always working to improve all aspects of our service and hope we can be of assistance in the future.
Kind Regards
Naylors Customer Care
Antwoord van Naylors
Thank you for taking the time to leave us a five-star review.
It is lovely to hear that your order arrived promptly and that you found the wanted item at a great price.
Kind regards,
Naylors Customer Care Team
Antwoord van Naylors
We are so pleased to hear that you experienced great service and that your order arrived quickly.
Thank you for your positive feedback, it really is appreciated.
Kind regards,
Naylors Customer Care Team
What a lovely shop !
What a lovely shop !!
If you're looking for anything equine, you'll probably find it here.
And even if not, their stock of clothes is fabulous.
Nice staff, great shop. We'll be back.
29 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
Thank you for your kind words regarding your recent visit to our Nantwich store.
We are very happy to know that our range of products was sufficient for your needs and that our staff were able to assist you.
We hope to see you in store again soon.
Kind regards,
Naylors Customer Care Team
This is the first time I’ve used Naylors
This is the first time I’ve used Naylors and I was very happy with their service. I was kept informed of delivery & jacket arrived on time, nicely packed.
Thank you Naylors 😊
15 augustus 2026
Antwoord van Naylors
We are thrilled to hear that your first experience shopping with Naylors was a positive one.
Thank you for your feedback advising that you were happy with the communications received to update you on the status of your order and with the delivery speed.
We hope to be able to assist you again in the future.
Kind regards,
Naylor Customer Care Team
Have never used Naylors before
Have never used Naylors before, but I will do again.
Easy online process, just what I was looking for at a great price and in my size. Item arrived quickly, well packaged and I am delighted with my purchase!
16 augustus 2026
Antwoord van Naylors
Thank you for sharing your review.
We are so pleased to hear that your first experience with us was a positive one, from the easy online process to the quick delivery. We look forward to welcoming you back again soon.
Kind regards
Naylors Customer Care Team.
We were served today by sue who spent…
We were served today by sue who spent so much time fitting my daughters new hats and boots and making sure everything was perfectly fitted for them and then took the time to advise how to care for their new purchases.. thank you
29 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
We appreciate you sharing your positive experience with us.
It is wonderful to know that Sue assisted you in finding and fitting a new riding hat and boots for your daughter. We always strive in providing the best customer care to our customers. We hope to see you and your daughter back in store again soon.
Kind regards
Naylors Customer Care Team.
Antwoord van Naylors
Thank you for your review.
It is great to hear that your order arrived with you quickly and that you are happy with the product received. We do hope that we can continue to provide this level of service to you in the future.
Kind regards
Naylors Customer Care Team.
I went into Naylors to purchase some waterproof clothing …
I went into Naylors to purchase some clothing but was a little bit unsure what to get. A member of staff named Meg was so helpful, she showed me a wide range of things to help me get exactly what I needed. I would highly recommend
26 augustus 2026
Review zonder uitnodiging
Antwoord van Naylors
We're so glad to hear Meg provided such helpful assistance during your visit to our Nantwich store. We appreciate you sharing your positive experience and kind words.
We look forward to welcoming you back again soon!
Kind regards
Naylors Customer Care Team.
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