I ordered a plunger as spare part at Norris Steam. Unfortunately I ordered the wrong size. It is worth to mention that it was no matter for them to do a replacement without additional shipping cost... Toon meer
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I've been using Norris Steam for the past few years, and I'm always very pleased with the fast and courteous service. Good quality products at very reasonable prices. Highly recommended. Thanks, B... Toon meer
Bedrijf heeft geantwoord
Excellent & quick service I ordered items late evening and next morning I had a phone call from Robert about my order as he was packing it , he called me and asked me questions making sure I ordered... Toon meer
Bedrijf heeft geantwoord
We bought an excellent industrial steam iron. The team has been very quick and helpful, very patient over the phone and taking time to answer questions via e-mail, happily recommend them!
Bedrijfsgegevens
Geschreven door het bedrijf
For over 50 years Norris Steam London Ltd have been industry leaders in offering a wide range of professional and commercial pressing machinery and clothes steamers. We are the official UK agents for the following well known established and renowned companies; Jiffy Steamers, Jacobson Products, Due Effe Irons, Stirovap Pressing Equipment, CEME Solenoids. We offer fast and secure delivery to the UK including a wide range of other European locations. For any international orders, please get in touch for a quote. Our secure e-commerce website is designed to help you find information concerning our current product range complete with prices and information. You will also find information regarding Norris Steams’ history and our contact details.
Contactgegevens
Unit 8, Seven Acres Business Park, Seven Acres Avenue, Takeley, CM22 6PR, Essex, Verenigd Koninkrijk
- 020 7923 4345
- sales@norrissteam.co.uk
- norrissteam.co.uk
4,9
Uitstekend
112 reviews
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Always helpful when called for advice …
Always helpful when called for advice and parts always arrive quickly.
21 juni 2017
Review zonder uitnodiging
Antwoord van Norris Steam Services (London) Ltd
Dear Sirs
Thank you for your comments on our company.
It is always a pleasure to deal with WashXpress
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
I've been using Norris Steam for the …
I've been using Norris Steam for the past few years, and I'm always very pleased with the fast and courteous service.
Good quality products at very reasonable prices.
Highly recommended.
Thanks,
Brian
19 juni 2017
Review zonder uitnodiging
Antwoord van Norris Steam Services (London) Ltd
Dear Brian
Thank you for your kind words. They are very much appreciated!
Many Thanks for your custom.
Robert Shepherdson
Managing Director
Norris Steam Services
Antwoord van Norris Steam Services (London) Ltd
Hi Paul
Thank you for your kind comments, it is a pleasure to hear you are happy with our services.
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
Clear site, quick delivery. Very efficient.
4 juni 2017
Review zonder uitnodiging
Antwoord van Norris Steam Services (London) Ltd
Dear Rupert
Thank you very much for your comments!
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
Used numerous and always had excellent …
Used numerous and always had excellent service. Even delivered emergency ironers to site when we had a boiler failure.
Many thanks
Glen
31 mei 2017
Review zonder uitnodiging
Antwoord van Norris Steam Services (London) Ltd
HI Glen. Thanks for your review. A pleasure as always to assist!
Fast And Reliable Service
Please disregard my previous comments it was a mistake on my behalf and I have apologised to Robert Shepherdson of Norris Steam Services.
I have been buying Spares from Norris for some years and have always found them to be reliable and fair priced.
31 mei 2017
Review zonder uitnodiging
Antwoord van Norris Steam Services (London) Ltd
Dear Adrian
Thank you very much for your feedback! That was very much appreciated!
Many Thanks
Robert Shepherdson
Managing Director
Norris Steam Services
Helpful and very fast delivery.
31 mei 2017
Review zonder uitnodiging
Antwoord van Norris Steam Services (London) Ltd
Thank you for your feedback Malcolm, it very much appreciated.
2 stars became 5 stars
Bought a steamer with an order total of over 200 EUR from this site as a present for my mother. Delivery was on time and made by UPS to my door. The steamer was fine.
However, the metal steamer head (which the site recommended for garments) was very heavy and my mother found it too difficult to use for her wrist. I contacted customer service explaining the situation and asked for the possibility of returning, or, replacing the steamer head for a plastic one. Norris Steam customer service never replied.
*UPDATED REVIEW:
I contacted the email address provided in Norris Steam's reply to my review and ended up receiving amazing customer service from Robert who was extremely helpful and accommodating.
I was able to send the metal steamer head back (despite an expired warranty, lack of receipt, and used item!) and have it be replaced by a plastic steamer head, at no charge. Robert was in contact with me through the whole process to update me and make sure the plastic steamer head was finally with me.
Review has been edited from 2 stars to 5 stars because of this. Thank you very much to Norris Steam and Robert for going beyond expectation to solve this issue for me.
17 mei 2017
Review zonder uitnodiging
Antwoord van Norris Steam Services (London) Ltd
Dear Kiera
Thank you for taking the time to update your review on our company.
I'm glad that you are happy with the service that you received.
If you need our assistance in the future please be in contact.
Many thanks for your custom and feedback.
Robert Shepherdson
Managing Director
Norris Steam Services Ltd
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